Senior Product Designer (User Research & Experience Strategy)

Onsite roleThe UX Designer will lead the end-to-end design process App rebuild and related web resources. This includes conducting user research with vulnerable populations, defining critical user journeys, and creating a cohesive content and design strategy that prioritizes clarity, accessibility, and trust across all relevant surfaces.Conduct Stakeholder & User Research: Lead interviews and user research with elderly residents, immigrant communities, and other effected populations to understand their specific challenges and needs for prevention and reporting.Build Interactive Prototypes: Develop prototypes in Figma or similar tools to demonstrate user flows for stakeholder approval and developer handoff.Facilitate Usability Testing: Run iterative testing sessions with diverse users to identify and resolve points of friction in the app and web layouts.MANDATORY SKILLS/EXPERIENCEAt least 4 years of User Experience (UX) / Product Design experience.User research methodology expertise including proficiency in qualitative and quantitative research methods (e.g., usability testing, moderated user interviews)Mastery of industry-standard design tools like Figma and Adobe Creative Suite for high-fidelity design and prototyping.Experience working on a cross functional technical team with engineers and product managers.Strong written and verbal communication skills.DESIRABLE SKILLS/EXPERIENCE:Experience designing interfaces that support multiple languages (specifically Spanish, Chinese, and Russian) and vulnerable populations.Experience designing mobile applications (iOS/Android) and mobile friendly websitesAccessibility expertise, particularly for seniors (e.g., high-contrast ratios, legible typography, and screen-reader optimization).Experience working within or contributing to established municipal or enterprise-level design systems.