{"schemaVersion":"jobsearcher.job.v1","id":"9d21da786cf5ed42b08f302e","url":"https://jobsearcher.com/jobs/9d21da786cf5ed42b08f302e","canonicalUrl":"https://jobsearcher.com/jobs/9d21da786cf5ed42b08f302e","title":"Senior Technical Support Engineer","description":"Number of position:\n\n1\n\nContract Duration:\n\nPermanent\n\nSalary:\n\n$120K-$150K annually\n\nOPPORTUNITY:\n\nWe are looking for a Senior Technical Support Engineer for a full-time permanent role onsite in Bellevue, WA.\n\nSALARY:\n$120K-$150K annually.\nOVERVIEW:\nSeeking a Senior Technical Support Engineer to serve as a senior technical authority within our U.S. Support Organization. This role handles our most complex and high-impact customer issues across storage, networking, virtualization, cloud, backup, and data protection environments.\nThis is not a traditional queue-driven support role. You will take ownership of issues that have already challenged experienced engineers, including business-critical outages, intermittent or non-reproducible failures, suspected product defects, severe performance issues, and complex multi-system problems where no established troubleshooting procedure exists.\nBeyond resolving individual cases, you will help set technical standards for the Support organization, mentor engineers, partner with Product Management and Engineering, and identify structural improvements that reduce recurring customer issues.\nThe successful candidate is the engineer other experienced engineers turn to when the answer is not obvious. You will be expected not only to resolve difficult customer issues, but also to make the broader Support organization more capable through stronger diagnostic practices, mentoring, documentation, and prevention of recurring problems.\nRESPONSIBILITIES:\nOwn and resolve the organization’s most complex technical escalations, including multi-system failures, severe performance degradation, data-integrity concerns, and issues that have resisted prior investigation.\nLead root-cause analysis and develop defensible technical conclusions using logs, system diagnostics, lab reproduction, and structured troubleshooting.\nDirect the technical response during business-critical customer outages and make sound recommendations when no documented procedure applies.\nReproduce and isolate suspected product defects, documenting affected versions, configurations, scope, and customer impact so Product Management and Engineering can act.\nServe as a senior escalation resource for Support Engineers and provide technical direction on difficult cases.\nCommunicate technical findings, risks, recommendations, and uncertainty clearly to customers, internal stakeholders, and executives.\nDiagnose hardware failures across NAS systems and expansion units, including drives, memory, power supplies, network interfaces, and system boards.\nIdentify recurring failure patterns and lead improvements through documentation, tooling, process changes, customer enablement, or product feedback.\nMentor and develop Associate and Support Engineers through case reviews, structured coaching, and technical guidance.\nCreate and improve troubleshooting standards, knowledge content, and technical best practices for the Support organization.\nParticipate in the rotating on-call program for critical after-hours, overnight, and weekend escalations.\nREQUIREMENTS:\nBachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.\n10+ years of experience in technical support, systems engineering, infrastructure engineering, or a comparable technical discipline, including substantial senior-level experience.\nDemonstrated success resolving complex production issues that other experienced engineers could not resolve.\nDeep hands-on expertise in enterprise storage, networking, data protection, or related infrastructure technologies.\nExperience serving as an escalation point or technical authority for a support or engineering team.\nExperience isolating and documenting product defects through reproduction and scope analysis.\nExperience leading technical response to business-critical incidents or outages.\nExperience mentoring or developing other technical professionals.\nStrong written and verbal communication skills, including the ability to explain complex technical findings to customers and business stakeholders.\nAbility to work on-site at the assigned Synology office.\nAbility to participate in a rotating on-call schedule for critical after-hours escalations.\nCandidates should bring deep hands-on expertise in several of the following areas and working knowledge across the others.\nEnterprise storage: NAS/SAN architecture, RAID, storage pools and volumes, array recovery, Btrfs/ext4, performance and capacity troubleshooting.\nStorage protocols: SMB/CIFS, NFS, iSCSI, permissions, authentication, and related troubleshooting.\nNetworking: TCP/IP, DNS, DHCP, routing, switching, VLANs, link aggregation, VPNs, firewalls, and packet-level troubleshooting.\nBackup and data protection: backup/recovery, snapshots, replication, high availability, disaster recovery, restore validation, RPO/RTO concepts, and data integrity.\nVirtualization and containers: VMware, Hyper-V, Proxmox, or comparable platforms.\nCloud and hybrid infrastructure: cloud storage, backup, synchronization, identity services, and hybrid on-premises/cloud environments.\nLinux and Microsoft environments, including Windows Server and Active Directory.\nSynology DSM and related Synology applications/services.\nPREFERRED QUALIFICATIONS:\nExperience supporting NAS, SAN, backup, or enterprise storage environments at scale.\nLinux command-line troubleshooting experience.\nExperience with VMware, Hyper-V, Proxmox, Windows Server, or Active Directory.\nExperience with high-availability and disaster-recovery environments.\nExperience working directly with Product Management or Engineering on complex customer issues.\nDirect Synology experience is preferred but not required for candidates with equivalent enterprise infrastructure depth.\nProfessional working proficiency in Spanish or Portuguese to support Latin America coverag\nHands-on experience with Synology products, DSM, or Synology C2 services.","company":"Dynamic Computing Services","rawCompany":"dynamic computing services","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-10-30T10:03:56.532Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Technical Support Engineer","description":"Number of position:\n\n1\n\nContract Duration:\n\nPermanent\n\nSalary:\n\n$120K-$150K annually\n\nOPPORTUNITY:\n\nWe are looking for a Senior Technical Support Engineer for a full-time permanent role onsite in Bellevue, WA.\n\nSALARY:\n$120K-$150K annually.\nOVERVIEW:\nSeeking a Senior Technical Support Engineer to serve as a senior technical authority within our U.S. Support Organization. This role handles our most complex and high-impact customer issues across storage, networking, virtualization, cloud, backup, and data protection environments.\nThis is not a traditional queue-driven support role. You will take ownership of issues that have already challenged experienced engineers, including business-critical outages, intermittent or non-reproducible failures, suspected product defects, severe performance issues, and complex multi-system problems where no established troubleshooting procedure exists.\nBeyond resolving individual cases, you will help set technical standards for the Support organization, mentor engineers, partner with Product Management and Engineering, and identify structural improvements that reduce recurring customer issues.\nThe successful candidate is the engineer other experienced engineers turn to when the answer is not obvious. You will be expected not only to resolve difficult customer issues, but also to make the broader Support organization more capable through stronger diagnostic practices, mentoring, documentation, and prevention of recurring problems.\nRESPONSIBILITIES:\nOwn and resolve the organization’s most complex technical escalations, including multi-system failures, severe performance degradation, data-integrity concerns, and issues that have resisted prior investigation.\nLead root-cause analysis and develop defensible technical conclusions using logs, system diagnostics, lab reproduction, and structured troubleshooting.\nDirect the technical response during business-critical customer outages and make sound recommendations when no documented procedure applies.\nReproduce and isolate suspected product defects, documenting affected versions, configurations, scope, and customer impact so Product Management and Engineering can act.\nServe as a senior escalation resource for Support Engineers and provide technical direction on difficult cases.\nCommunicate technical findings, risks, recommendations, and uncertainty clearly to customers, internal stakeholders, and executives.\nDiagnose hardware failures across NAS systems and expansion units, including drives, memory, power supplies, network interfaces, and system boards.\nIdentify recurring failure patterns and lead improvements through documentation, tooling, process changes, customer enablement, or product feedback.\nMentor and develop Associate and Support Engineers through case reviews, structured coaching, and technical guidance.\nCreate and improve troubleshooting standards, knowledge content, and technical best practices for the Support organization.\nParticipate in the rotating on-call program for critical after-hours, overnight, and weekend escalations.\nREQUIREMENTS:\nBachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.\n10+ years of experience in technical support, systems engineering, infrastructure engineering, or a comparable technical discipline, including substantial senior-level experience.\nDemonstrated success resolving complex production issues that other experienced engineers could not resolve.\nDeep hands-on expertise in enterprise storage, networking, data protection, or related infrastructure technologies.\nExperience serving as an escalation point or technical authority for a support or engineering team.\nExperience isolating and documenting product defects through reproduction and scope analysis.\nExperience leading technical response to business-critical incidents or outages.\nExperience mentoring or developing other technical professionals.\nStrong written and verbal communication skills, including the ability to explain complex technical findings to customers and business stakeholders.\nAbility to work on-site at the assigned Synology office.\nAbility to participate in a rotating on-call schedule for critical after-hours escalations.\nCandidates should bring deep hands-on expertise in several of the following areas and working knowledge across the others.\nEnterprise storage: NAS/SAN architecture, RAID, storage pools and volumes, array recovery, Btrfs/ext4, performance and capacity troubleshooting.\nStorage protocols: SMB/CIFS, NFS, iSCSI, permissions, authentication, and related troubleshooting.\nNetworking: TCP/IP, DNS, DHCP, routing, switching, VLANs, link aggregation, VPNs, firewalls, and packet-level troubleshooting.\nBackup and data protection: backup/recovery, snapshots, replication, high availability, disaster recovery, restore validation, RPO/RTO concepts, and data integrity.\nVirtualization and containers: VMware, Hyper-V, Proxmox, or comparable platforms.\nCloud and hybrid infrastructure: cloud storage, backup, synchronization, identity services, and hybrid on-premises/cloud environments.\nLinux and Microsoft environments, including Windows Server and Active Directory.\nSynology DSM and related Synology applications/services.\nPREFERRED QUALIFICATIONS:\nExperience supporting NAS, SAN, backup, or enterprise storage environments at scale.\nLinux command-line troubleshooting experience.\nExperience with VMware, Hyper-V, Proxmox, Windows Server, or Active Directory.\nExperience with high-availability and disaster-recovery environments.\nExperience working directly with Product Management or Engineering on complex customer issues.\nDirect Synology experience is preferred but not required for candidates with equivalent enterprise infrastructure depth.\nProfessional working proficiency in Spanish or Portuguese to support Latin America coverag\nHands-on experience with Synology products, DSM, or Synology C2 services.","datePosted":"2026-10-30T10:03:56.532Z","dateModified":"2026-10-30T10:03:56.532Z","hiringOrganization":{"@type":"Organization","name":"Dynamic Computing Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9d21da786cf5ed42b08f302e"},"url":"https://jobsearcher.com/jobs/9d21da786cf5ed42b08f302e"}}