{"schemaVersion":"jobsearcher.job.v1","id":"9d045078c1ffba55dd88acfd","url":"https://jobsearcher.com/jobs/9d045078c1ffba55dd88acfd","canonicalUrl":"https://jobsearcher.com/jobs/9d045078c1ffba55dd88acfd","title":"Client Support Manager","description":"The 90’s called and want their discs back.\n\nClearpatheliminatesCDs by enabling healthcare facilities to securely share medical images and documents with patients, providers, and third parties. We partner with 1,800+ facilities, all major PACS/RIS/EMR platforms, and leading healthcare technology companies through both direct and white-label solutions.\n\nWe are seeking a highly capable and resourceful Client Success Manager to work directly under our Director of Client Success, supporting day-to-day client operations, escalations, and platform expertise across the Clearpath ecosystem. This role resides on our support team; this is not an account management role.\n\nThe ideal candidate will become a trusted extension of the Director who is capable of owning escalations, supporting complex workflows, and developing deep expertise in our platform and customer environments.\n\nThis is a hands‑on, high‑accountability role, not a traditional relationship management position.\n\nKey Responsibilities\n\nHandle a high volume of complex support issues & act as a secondary escalation point on the support team for client issues. Able to step in and manage high‑priority situations with confidence and clarity.\n\nDevelop deep expertise in the Clearpath platform, including workflows across legal, patient, and provider use cases.\n\nSupport complex client scenarios, troubleshooting issues across integrations, workflows, and user access.\n\nPartner closely with the Director of Client Success to manage day‑to‑day client operations and priorities.\n\nLead client‑facing interactions when needed, including training sessions, workflow reviews, and issue resolution calls.\n\nUse Zoho to track, manage, and prioritize escalated customer support tickets & activity with strong documentation and follow‑through.\n\nIdentify patterns in support issues and proactively recommend process or product improvements.\n\nSupport onboarding and ongoing training for both clients and internal team members.\n\nCollaborate cross‑functionally with Implementation, Product, IT, Account Management, and Sales teams.\n\nWhat Success Looks Like\n\nCan independently handle escalations that previously required Director‑level involvement.\n\nBuilds strong credibility with clients through clear, confident communication.\n\nDemonstrates deep understanding of platform workflows and use cases.\n\nReduces dependency on a single subject matter expert across the team.\n\nImproves response times, issue resolution quality, and overall client satisfaction.\n\nContributes to internal knowledge sharing and team enablement.\n\nRequirements\nExperience\n\n4–7+ years in client success, customer operations, or technical support within a SaaS or healthcare technology environment.\n\nExperience handling escalations and complex client issues.\n\nFamiliarity with healthcare workflows (imaging, HIM, Release of Information (ROI), or interoperability) strongly preferred.\n\nFamiliarity with legal request processing, medical record fulfillment, and image release workflows.\n\nExperience working with ROI vendors (e.g., MRO, Verisma, Sharecare, etc.) or within hospital/imaging center medical records departments.\n\nUnderstanding of healthcare data exchange, compliance considerations, and operational workflows related to patient records.\n\nExperience with ticketing/support systems (Zoho preferred; Zendesk, HubSpot, etc. acceptable).\n\nSkills\n\nStrong problem‑solving and troubleshooting ability across technical and operational workflows.\n\nExcellent communication skills, especially in high‑pressure or escalated situations.\n\nAbility to operate independently and take ownership of issues end‑to‑end.\n\nHighly organized with strong attention to detail.\n\nComfortable learning complex systems and becoming a subject matter expert.\n\nPreferred Qualifications\n\nCalm under pressure; able to deescalate challenging client situations.\n\nNaturally curious and driven to understand how systems and workflows function.\n\nTakes initiative and does not rely on constant direction.\n\nStrong sense of accountability and follow‑through.\n\nThrives in a fast‑paced, evolving environment.\n\nReporting Structure\n\nReports directly to the Director of Client Success.\n\nWorks closely on the Support team, & partners with Implementation, Product, IT, Sales, and Account Management teams.\n\n#J-18808-Ljbffr","company":"Clear Path","rawCompany":"clear path","city":"Springfield","state":"IL","isRemote":false,"isActive":true,"createdAt":"2026-06-20T03:28:13.474Z","occupations":[{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support Manager","description":"The 90’s called and want their discs back.\n\nClearpatheliminatesCDs by enabling healthcare facilities to securely share medical images and documents with patients, providers, and third parties. We partner with 1,800+ facilities, all major PACS/RIS/EMR platforms, and leading healthcare technology companies through both direct and white-label solutions.\n\nWe are seeking a highly capable and resourceful Client Success Manager to work directly under our Director of Client Success, supporting day-to-day client operations, escalations, and platform expertise across the Clearpath ecosystem. This role resides on our support team; this is not an account management role.\n\nThe ideal candidate will become a trusted extension of the Director who is capable of owning escalations, supporting complex workflows, and developing deep expertise in our platform and customer environments.\n\nThis is a hands‑on, high‑accountability role, not a traditional relationship management position.\n\nKey Responsibilities\n\nHandle a high volume of complex support issues & act as a secondary escalation point on the support team for client issues. Able to step in and manage high‑priority situations with confidence and clarity.\n\nDevelop deep expertise in the Clearpath platform, including workflows across legal, patient, and provider use cases.\n\nSupport complex client scenarios, troubleshooting issues across integrations, workflows, and user access.\n\nPartner closely with the Director of Client Success to manage day‑to‑day client operations and priorities.\n\nLead client‑facing interactions when needed, including training sessions, workflow reviews, and issue resolution calls.\n\nUse Zoho to track, manage, and prioritize escalated customer support tickets & activity with strong documentation and follow‑through.\n\nIdentify patterns in support issues and proactively recommend process or product improvements.\n\nSupport onboarding and ongoing training for both clients and internal team members.\n\nCollaborate cross‑functionally with Implementation, Product, IT, Account Management, and Sales teams.\n\nWhat Success Looks Like\n\nCan independently handle escalations that previously required Director‑level involvement.\n\nBuilds strong credibility with clients through clear, confident communication.\n\nDemonstrates deep understanding of platform workflows and use cases.\n\nReduces dependency on a single subject matter expert across the team.\n\nImproves response times, issue resolution quality, and overall client satisfaction.\n\nContributes to internal knowledge sharing and team enablement.\n\nRequirements\nExperience\n\n4–7+ years in client success, customer operations, or technical support within a SaaS or healthcare technology environment.\n\nExperience handling escalations and complex client issues.\n\nFamiliarity with healthcare workflows (imaging, HIM, Release of Information (ROI), or interoperability) strongly preferred.\n\nFamiliarity with legal request processing, medical record fulfillment, and image release workflows.\n\nExperience working with ROI vendors (e.g., MRO, Verisma, Sharecare, etc.) or within hospital/imaging center medical records departments.\n\nUnderstanding of healthcare data exchange, compliance considerations, and operational workflows related to patient records.\n\nExperience with ticketing/support systems (Zoho preferred; Zendesk, HubSpot, etc. acceptable).\n\nSkills\n\nStrong problem‑solving and troubleshooting ability across technical and operational workflows.\n\nExcellent communication skills, especially in high‑pressure or escalated situations.\n\nAbility to operate independently and take ownership of issues end‑to‑end.\n\nHighly organized with strong attention to detail.\n\nComfortable learning complex systems and becoming a subject matter expert.\n\nPreferred Qualifications\n\nCalm under pressure; able to deescalate challenging client situations.\n\nNaturally curious and driven to understand how systems and workflows function.\n\nTakes initiative and does not rely on constant direction.\n\nStrong sense of accountability and follow‑through.\n\nThrives in a fast‑paced, evolving environment.\n\nReporting Structure\n\nReports directly to the Director of Client Success.\n\nWorks closely on the Support team, & partners with Implementation, Product, IT, Sales, and Account Management teams.\n\n#J-18808-Ljbffr","datePosted":"2026-06-20T03:28:13.474Z","dateModified":"2026-06-20T03:28:13.474Z","hiringOrganization":{"@type":"Organization","name":"Clear Path","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9d045078c1ffba55dd88acfd"},"url":"https://jobsearcher.com/jobs/9d045078c1ffba55dd88acfd"}}