{"schemaVersion":"jobsearcher.job.v1","id":"9cf85ff5ebc517ddac86d005","url":"https://jobsearcher.com/jobs/9cf85ff5ebc517ddac86d005","canonicalUrl":"https://jobsearcher.com/jobs/9cf85ff5ebc517ddac86d005","title":"Technical Support Engineer","description":"At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level!\n\nWhat You'll Do\n\nManage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact.\nDiagnose and investigate application, system, and data issues through hands-on technical analysis.\nIdentify root causes by examining logs, querying databases, and tracing issues through the codebase and system architecture.\nImplement fixes and workarounds directly where appropriate, and bring up complex problems to senior engineers with clear findings and well-formed proposed solutions.\nCollaborate with the wider engineering group to manage the delivery of bug fixes, patches, and enhancements. Make sure issues are recorded, prioritized, and addressed promptly.\nContribute to platform reliability by identifying patterns across tickets and bringing up underlying engineering issues before they escalate.\nBuild and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort.\nContinuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team.\nCommunicate clearly with external customers on issue status, encouraged timelines, and resolution outcomes.\n\nWhat We're Looking For\n\nMore than 2 years of experience working in technical support engineering, software engineering, or application support roles.\nAbility to read, understand, and debug code — comfortable tracing an issue through application logic to find where things break.\nAbility to write and interpret database queries to investigate data issues; familiarity with SQL is a strong foundation for this role.\nHands-on experience writing scripts in Python and/or Node.js for automation or tooling.\nComfortable working in Linux environments for log investigation and operational tasks.\nExperience managing support workflows in Jira or similar ticketing tools.\nStrong analytical and troubleshooting skills — capable of systematically working through a problem to identify its root cause.\nClear written and verbal communication skills, with confidence engaging directly with external customers.\nAble to work within defined procedures while exercising good judgement on when to bring up issues.\nCooperative attitude and readiness to partner closely with engineering groups to ensure issues are fully addressed.\n\nWhy Aristocrat?\n\nAristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.\n\nWe aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V\n\nWorld Leader in Gaming Entertainment\n\nRobust benefits package\n\nGlobal career opportunities\n\nOur Values\n\nAll about the Player\n\nTalent Unleashed\n\nCollective Brilliance\n\nGood Business Good Citizen\n\nTravel Expectations\n\nNone\n\nPay Range\n\n$62,300 - $115,700 per year\n\nOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.\n\nThis position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.\n\nAdditional Information\n\nAt this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.","company":"Aristocrat","rawCompany":"aristocrat","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-13T12:10:58.637Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"713210","title":"Casinos (except Casino Hotels)","slug":"casinos-except-casino-hotels"},{"code":"713290","title":"Other Gambling Industries","slug":"other-gambling-industries"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"At Aristocrat, our commitment is to bring happiness to life through the power of play. As a leading global company in gaming content and technology, we excel in providing outstanding performance and inventive solutions. Join our vibrant team and become part of an ambitious community that values creativity and teamwork. As a Technical Support Engineer, you'll have the opportunity to create a significant impact by guaranteeing flawless performance and reliability of our gaming systems. This role suits someone enthusiastic about tackling complex problems and supporting a world-class support team. This is your chance to be part of a proven team competing at the highest level!\n\nWhat You'll Do\n\nManage and prioritise incoming support tickets from casino operators, prioritising by severity and business impact.\nDiagnose and investigate application, system, and data issues through hands-on technical analysis.\nIdentify root causes by examining logs, querying databases, and tracing issues through the codebase and system architecture.\nImplement fixes and workarounds directly where appropriate, and bring up complex problems to senior engineers with clear findings and well-formed proposed solutions.\nCollaborate with the wider engineering group to manage the delivery of bug fixes, patches, and enhancements. Make sure issues are recorded, prioritized, and addressed promptly.\nContribute to platform reliability by identifying patterns across tickets and bringing up underlying engineering issues before they escalate.\nBuild and maintain a structured knowledge base of known issues, root causes, resolutions, and workarounds. This makes it easier for the team to resolve issues faster over time and reduces repeat effort.\nContinuously improve support documentation so that institutional knowledge is captured, searchable, and accessible to the whole team.\nCommunicate clearly with external customers on issue status, encouraged timelines, and resolution outcomes.\n\nWhat We're Looking For\n\nMore than 2 years of experience working in technical support engineering, software engineering, or application support roles.\nAbility to read, understand, and debug code — comfortable tracing an issue through application logic to find where things break.\nAbility to write and interpret database queries to investigate data issues; familiarity with SQL is a strong foundation for this role.\nHands-on experience writing scripts in Python and/or Node.js for automation or tooling.\nComfortable working in Linux environments for log investigation and operational tasks.\nExperience managing support workflows in Jira or similar ticketing tools.\nStrong analytical and troubleshooting skills — capable of systematically working through a problem to identify its root cause.\nClear written and verbal communication skills, with confidence engaging directly with external customers.\nAble to work within defined procedures while exercising good judgement on when to bring up issues.\nCooperative attitude and readiness to partner closely with engineering groups to ensure issues are fully addressed.\n\nWhy Aristocrat?\n\nAristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.\n\nWe aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V\n\nWorld Leader in Gaming Entertainment\n\nRobust benefits package\n\nGlobal career opportunities\n\nOur Values\n\nAll about the Player\n\nTalent Unleashed\n\nCollective Brilliance\n\nGood Business Good Citizen\n\nTravel Expectations\n\nNone\n\nPay Range\n\n$62,300 - $115,700 per year\n\nOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.\n\nThis position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.\n\nAdditional Information\n\nAt this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.","datePosted":"2026-08-13T12:10:58.637Z","dateModified":"2026-08-13T12:10:58.637Z","hiringOrganization":{"@type":"Organization","name":"Aristocrat","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9cf85ff5ebc517ddac86d005"},"url":"https://jobsearcher.com/jobs/9cf85ff5ebc517ddac86d005"}}