{"schemaVersion":"jobsearcher.job.v1","id":"9cd4e5b415282bfd8040ca95","url":"https://jobsearcher.com/jobs/9cd4e5b415282bfd8040ca95","canonicalUrl":"https://jobsearcher.com/jobs/9cd4e5b415282bfd8040ca95","title":"General Manager","description":"City, State:\nPullman, Washington\n\nTitle: General Manager\nLocation: Pullman, WA\nFLSA: Exempt\nStatus: Full-time\nReports to: Regional Vice President of Operations\nSupervises: Property Leaders and Team Members\n\nPay Range: $90,000 - $100,000\nJob Summary: The General Manager oversees the hotel's operations, including sales, marketing, and financial performance, ensuring all departments meet company standards. This role is responsible for managing physical assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability.\n\nEssential Functions and Duties:\nSupervise overall hotel operations, including sales, marketing, and financial performance.\nProvide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.\nEnsure sales, front office, and reservations teams are trained in yield management procedures and rate structures.\nUse franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue.\nAssist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs.\nAdjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.\nAdminister cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.\nTrain staff on guest service procedures and directly handle difficult guest service issues.\nManage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.\nRecruit, select, and train staff to meet guest service and revenue goals.\nMaintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects.\nCollaborate with ownership and corporate teams to ensure compliance with company policies and standards.\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.\nRequired Experience, Education, and Skills:\nBachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.\n3-5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation.\nStrong knowledge of revenue management, financial analysis, and budgeting.\nProficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).\nExcellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.\nStrong problem-solving and decision-making abilities to address operational challenges.\nAbility to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals.\nOrganizational skills to manage multiple tasks and oversee all hotel departments.\nWork Environment:\nPrimarily an indoor role, with frequent interaction in guest areas, front-of-house, and back-of-house departments.\nMust be able to sit, stand, and walk for extended periods while overseeing hotel operations.\nMust be able to lift and carry objects up to 20 lbs occasionally.\nFlexible schedule, including availability for evenings, weekends, and holidays based on operational needs.\nOccasional travel may be required to attend meetings or corporate events.\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\nEqual Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.\nResumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.\nAll Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:\n2025-11-10\nStonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.","company":"Courtyard","rawCompany":"courtyard","city":"Pullman","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:21:18.831Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"},{"code":"11-9199.00","title":"Managers, All Other","slug":"managers-all-other"}],"industries":[{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"},{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"General Manager","description":"City, State:\nPullman, Washington\n\nTitle: General Manager\nLocation: Pullman, WA\nFLSA: Exempt\nStatus: Full-time\nReports to: Regional Vice President of Operations\nSupervises: Property Leaders and Team Members\n\nPay Range: $90,000 - $100,000\nJob Summary: The General Manager oversees the hotel's operations, including sales, marketing, and financial performance, ensuring all departments meet company standards. This role is responsible for managing physical assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability.\n\nEssential Functions and Duties:\nSupervise overall hotel operations, including sales, marketing, and financial performance.\nProvide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.\nEnsure sales, front office, and reservations teams are trained in yield management procedures and rate structures.\nUse franchise revenue management systems (MARSHA, OnQ, Opera, IHOTELIER) to achieve maximum revenue.\nAssist in the preparation of the annual budget, forecasting changes in operating expenses and labor costs.\nAdjust controllable expenses based on revenue forecasts to maintain profit margins and achieve monthly goals.\nAdminister cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.\nTrain staff on guest service procedures and directly handle difficult guest service issues.\nManage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.\nRecruit, select, and train staff to meet guest service and revenue goals.\nMaintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects.\nCollaborate with ownership and corporate teams to ensure compliance with company policies and standards.\nReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.\nRequired Experience, Education, and Skills:\nBachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.\n3-5 years of experience as a General Manager or 5 years as an Assistant General Manager in a first-class hotel operation.\nStrong knowledge of revenue management, financial analysis, and budgeting.\nProficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).\nExcellent communication and leadership skills to manage staff, interact with guests, and work with ownership and corporate teams.\nStrong problem-solving and decision-making abilities to address operational challenges.\nAbility to recruit, train, and motivate associates to achieve revenue and guest satisfaction goals.\nOrganizational skills to manage multiple tasks and oversee all hotel departments.\nWork Environment:\nPrimarily an indoor role, with frequent interaction in guest areas, front-of-house, and back-of-house departments.\nMust be able to sit, stand, and walk for extended periods while overseeing hotel operations.\nMust be able to lift and carry objects up to 20 lbs occasionally.\nFlexible schedule, including availability for evenings, weekends, and holidays based on operational needs.\nOccasional travel may be required to attend meetings or corporate events.\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\nEqual Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.\nResumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.\nAll Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:\n2025-11-10\nStonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.","datePosted":"2026-04-14T10:21:18.831Z","dateModified":"2026-04-14T10:21:18.831Z","hiringOrganization":{"@type":"Organization","name":"Courtyard","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pullman","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9cd4e5b415282bfd8040ca95"},"url":"https://jobsearcher.com/jobs/9cd4e5b415282bfd8040ca95"}}