{"schemaVersion":"jobsearcher.job.v1","id":"9cb4e596e078cb571dbb75da","url":"https://jobsearcher.com/jobs/9cb4e596e078cb571dbb75da","canonicalUrl":"https://jobsearcher.com/jobs/9cb4e596e078cb571dbb75da","title":"Cloud Service Desk Representative","description":"Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.\nOur employees are our most valued asset, and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.\nSystems Plus is the company for you! Experience the difference, and let’s talk about your future at Systems Plus today.\nPosition Title\n\nCloud Service Desk Representative\n\nPosition Type\n\nFull-time, Hybrid\n\nPosition Location\n\nWashington, D.C.\n\nTracking Code\n\n01156\n\nDaily Responsibilities\n\nSupport Service Desk engineering activities involving endpoint enrollment, identity access, device compliance, authentication, logging, and cloud-managed endpoint services.\nSupport device registration, enrollment, provisioning, compliance monitoring, and lifecycle management for Windows, macOS, and mobile devices using Microsoft Intune, Windows Autopilot, JAMF, and approved enterprise tools.\nSupport user registration, device-to-user association, access validation, group management, and identity-related support activities in accordance with established security policies and change-control procedures.\nMonitor endpoint compliance status, authentication activity, device enrollment, network access, and endpoint telemetry to help determine which users and devices are connected to the network and what activity is occurring.\nSupport implementation and validation of conditional access, passwordless authentication, hardware-backed credentials, and device compliance controls for privileged and sensitive accounts where approved.\nAssist with deployment, testing, validation, documentation, and operational support of endpoint, identity, enrollment, logging, and compliance solutions introduced under the Agency program.\nMaintain operational documentation, knowledge articles, onboarding/offboarding checklists, enrollment troubleshooting procedures, and escalation paths to support operational continuity.\nProvide support for escalated Service Desk engineering issues involving enrollment, authentication, endpoint compliance, logging, telemetry, and access-related troubleshooting.\n\nYears of Experience\n\nEight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.\nSix (6) years of experience performing engineering, not help desk, functions in enterprise environments.\n\nDegree and Certifications:\n\nBachelor’s degree in Information Technology, Cybersecurity, or a related field (or equivalent experience). Formal education requirements may be waived based on relevant professional experience.\n\nRequirements:\n\nExperience administering Microsoft 365 services, including Entra ID, Exchange Online, Teams, SharePoint Online, and identity/access management capabilities.\nExperience supporting Microsoft Intune, Windows Autopilot, device enrollment, endpoint compliance management, and user provisioning processes.\nExperience troubleshooting user authentication, access management, cloud application connectivity, device compliance, and endpoint management issues within enterprise environments.\nFamiliarity with conditional access, multifactor authentication, passwordless authentication, and zero-trust security concepts.\nExperience working within formal change management, configuration management, documentation, and IT service management processes.\nExperience using monitoring, ticketing, and reporting tools to track incidents, service requests, compliance status, and operational performance.\nStrong customer-service, communication, and technical documentation skills, with the ability to support both end users and technical engineering teams.\n\nRequired: Clearance\n\nTop Secret (TS) security clearance\n\nAbout Systems Plus\nSystems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.\nFrom Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.\nThrough our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!\nInterested individuals should email their resume with salary expectations and with a cover letter to careers@sysplus.com .","company":"Systemsplus","rawCompany":"systemsplus","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-07-29T11:49:46.228Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cloud Service Desk Representative","description":"Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.\nOur employees are our most valued asset, and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.\nSystems Plus is the company for you! Experience the difference, and let’s talk about your future at Systems Plus today.\nPosition Title\n\nCloud Service Desk Representative\n\nPosition Type\n\nFull-time, Hybrid\n\nPosition Location\n\nWashington, D.C.\n\nTracking Code\n\n01156\n\nDaily Responsibilities\n\nSupport Service Desk engineering activities involving endpoint enrollment, identity access, device compliance, authentication, logging, and cloud-managed endpoint services.\nSupport device registration, enrollment, provisioning, compliance monitoring, and lifecycle management for Windows, macOS, and mobile devices using Microsoft Intune, Windows Autopilot, JAMF, and approved enterprise tools.\nSupport user registration, device-to-user association, access validation, group management, and identity-related support activities in accordance with established security policies and change-control procedures.\nMonitor endpoint compliance status, authentication activity, device enrollment, network access, and endpoint telemetry to help determine which users and devices are connected to the network and what activity is occurring.\nSupport implementation and validation of conditional access, passwordless authentication, hardware-backed credentials, and device compliance controls for privileged and sensitive accounts where approved.\nAssist with deployment, testing, validation, documentation, and operational support of endpoint, identity, enrollment, logging, and compliance solutions introduced under the Agency program.\nMaintain operational documentation, knowledge articles, onboarding/offboarding checklists, enrollment troubleshooting procedures, and escalation paths to support operational continuity.\nProvide support for escalated Service Desk engineering issues involving enrollment, authentication, endpoint compliance, logging, telemetry, and access-related troubleshooting.\n\nYears of Experience\n\nEight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.\nSix (6) years of experience performing engineering, not help desk, functions in enterprise environments.\n\nDegree and Certifications:\n\nBachelor’s degree in Information Technology, Cybersecurity, or a related field (or equivalent experience). Formal education requirements may be waived based on relevant professional experience.\n\nRequirements:\n\nExperience administering Microsoft 365 services, including Entra ID, Exchange Online, Teams, SharePoint Online, and identity/access management capabilities.\nExperience supporting Microsoft Intune, Windows Autopilot, device enrollment, endpoint compliance management, and user provisioning processes.\nExperience troubleshooting user authentication, access management, cloud application connectivity, device compliance, and endpoint management issues within enterprise environments.\nFamiliarity with conditional access, multifactor authentication, passwordless authentication, and zero-trust security concepts.\nExperience working within formal change management, configuration management, documentation, and IT service management processes.\nExperience using monitoring, ticketing, and reporting tools to track incidents, service requests, compliance status, and operational performance.\nStrong customer-service, communication, and technical documentation skills, with the ability to support both end users and technical engineering teams.\n\nRequired: Clearance\n\nTop Secret (TS) security clearance\n\nAbout Systems Plus\nSystems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.\nFrom Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.\nThrough our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!\nInterested individuals should email their resume with salary expectations and with a cover letter to careers@sysplus.com .","datePosted":"2026-07-29T11:49:46.228Z","dateModified":"2026-07-29T11:49:46.228Z","hiringOrganization":{"@type":"Organization","name":"Systemsplus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9cb4e596e078cb571dbb75da"},"url":"https://jobsearcher.com/jobs/9cb4e596e078cb571dbb75da"}}