Dunkin' Shift Leader - South Union

Dunkin' Shift Leader - South UnionSouth Union 362455 - South Union Township, PA 15401OverviewLevel Entry Position Type Crew Member Job Shift Any Education Level High School Travel Percentage None Category Restaurant - Food ServiceDescriptionThe Shift Leader is responsible for the overall operation of the restaurant according to Dunkin Donuts operational standards in the absence of the Restaurant Manager. A majority of time is spent leading the team to meet Guest expectations, recruiting, hiring, and training new crew members as required. This individual will be proficient in making logical and timely decisions. Responsibilities Include:Leads Operational Excellence and the Guest Experience:Role models expected behavior and coaches team on hospitality standardsEnsures the restaurant meets safety, sanitation and cleanliness standards during shiftEnsures self and team handles all Guest concerns utilizing LAST with a sense of urgencySolicits and listens to all Guest feedback and provides information to Restaurant ManagerExecutes travel paths and take appropriate actions that drive hospitality behaviorsEmpowers the team to satisfy Guest needs and resolve concernsRemoves barriers to delivering Hospitality behaviors during shiftBuilds Team Talent:Treats all team members fairly and with respectSupports the training of new team membersRecognizes team members for team contributionsHolds team members accountable for their behavior and performance during shiftProvides coaching to team members to improve performance during shiftProvides communication to team about goals and performance for shiftBrings staffing and performance issues to the attention of Restaurant ManagerExecutes team service through effective deployment and communicationShows up for work as scheduled and is ready to work on timeStays focused on the Guest and accomplishes all work assignments with excellenceResponds positively to coaching and direction givenDrives Sales Growth:Takes accountability for understanding all in store marketing promotionsExecutes new product rollouts including selling to Guests and product executionEnsures the restaurant is well maintained including cleanliness during shiftUtilizes appropriate suggestive sellingBrings product issues to the attention of Restaurant ManagerRequired Competencies:KnowledgeSupervisory practicesCustomer service practicesSkills:MathTeam buildingConflict managementPlanningProblem solvingOther:Retail experienceHigh school or GEDOutgoing personalityYou are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees