{"schemaVersion":"jobsearcher.job.v1","id":"9ca9113b9732a092fc4cb810","url":"https://jobsearcher.com/jobs/9ca9113b9732a092fc4cb810","canonicalUrl":"https://jobsearcher.com/jobs/9ca9113b9732a092fc4cb810","title":"IT Operations Manager","description":"JOB SUMMARY\n\nThe IT Operations Manager is responsible for the management, reliability, security, and continuous improvement of Gratsy's internal technology environment. This role oversees IT infrastructure, networking, end-user technology, Apple Business Manager, asset inventory, A/V systems, approved AI tools, and the relationship with Gratsy's Third-Party NetworkIT Partner.\n\nThis position combines hands-on technical leadership with team management and technology strategy. The IT Operations Manager will serve as an escalation point for complex technical issues, support cybersecurity and SOC II compliance initiatives, and manage Gratsy's A/V technology environment. Responsibilities include and are not limited to the below:\n\nESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES\n\nOversee daily IT operations and service delivery, ensuring reliable performance of critical business systems, networks, devices, and workplace technology.\nManage Gratsy's IT infrastructure, networking, connectivity, end-user technology, system access, and technology lifecycle needs.\nOwn the administration of Apple Business Manager and support the provisioning, configuration, security, maintenance, replacement, and retirement of Gratsy's Apple devices.\nServe as the primary internal owner of the relationship with Gratsy's Third-Party NetworkIT Partner, managing service delivery, escalations, technology projects, cybesecurity training, security initiatives, and ongoing performance.\nServe as an escalation point for complex technical issues and coordinate internal and external resources through resolution.\nCo-manage Gratsy's annual SOC 2 audit and ongoing SOC 2 compliance efforts, including evidence collection, control documentation, remediation tracking, audit coordination, and continued adherence to established security and operational controls.\nOversee Gratsy's approved AI technology environment, including tool administration, access, security, appropriate usage standards, and evaluation of new AI capabilities.\nExpertly manage conference room, meeting, and office A/V technology to ensure reliable support for employees, leadership, and client meetings.\nPartner with leadership on technology planning, budgeting, vendor evaluation, system modernization, and long-term technology strategy.\nComply with all company policies and procedures and perform other duties as assigned.\n\nEDUCATIONRELATED EXPERIENCE REQUIRED\n\nBachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field preferred; equivalent professional experience considered.\n8+ years of progressive IT experience.\nLeadership, supervisory, or team-lead experience required.\nStrong professional experience with systems administration, IT infrastructure, networking, and enterprise end-user technology.\nStrong Apple and macOS experience required; Apple Business Manager experience strongly preferred.\nExperience managing technology assets and device lifecycle processes.\nExperience working with outsourced IT providers, managed service providers, or similar third-party technology partners.\nKnowledge of cybersecurity best practices, access management, endpoint protection, network security, patch management, and incident response.\nExperience supporting SOC 2 audits, compliance programs, security audits, or similar control-based compliance initiatives strongly preferred.\nExposure to automation, scripting, AI tools, integrations, or process-improvement initiatives.\nExperience in an agency, startup, project-based, or fast-paced operational environment preferred.\n\nKNOWLEDGE, SKILLS, AND ABILITIES\n\nStrong technical knowledge of IT infrastructure, networking, systems administration, Apple environments, and end-user technology.\nStrong leadership skills with the ability to mentor and develop technical team members.\nHigh degree of ownership, accountability, organization, and attention to detail.\nStrong analytical, critical-thinking, troubleshooting, and problem-solving skills.\nAbility to manage multiple technical projects and operational priorities simultaneously.\nStrong vendor and relationship-management skills.\nWorking knowledge of cybersecurity, technology risk management, compliance, and audit-readiness practices.\nAbility to translate technical concepts and risks into clear business recommendations for employees and leadership.\nProactive, continuous improvement mindset.\nExcellent written and verbal communication skills.\nAbility to exercise sound judgment and maintain confidentiality when handling sensitive company, client, employee, and security information.","company":"Gratsy","rawCompany":"gratsy","city":"Bentonville","state":"AR","isRemote":false,"isActive":true,"createdAt":"2026-08-27T09:02:34.764Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Operations Manager","description":"JOB SUMMARY\n\nThe IT Operations Manager is responsible for the management, reliability, security, and continuous improvement of Gratsy's internal technology environment. This role oversees IT infrastructure, networking, end-user technology, Apple Business Manager, asset inventory, A/V systems, approved AI tools, and the relationship with Gratsy's Third-Party NetworkIT Partner.\n\nThis position combines hands-on technical leadership with team management and technology strategy. The IT Operations Manager will serve as an escalation point for complex technical issues, support cybersecurity and SOC II compliance initiatives, and manage Gratsy's A/V technology environment. Responsibilities include and are not limited to the below:\n\nESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES\n\nOversee daily IT operations and service delivery, ensuring reliable performance of critical business systems, networks, devices, and workplace technology.\nManage Gratsy's IT infrastructure, networking, connectivity, end-user technology, system access, and technology lifecycle needs.\nOwn the administration of Apple Business Manager and support the provisioning, configuration, security, maintenance, replacement, and retirement of Gratsy's Apple devices.\nServe as the primary internal owner of the relationship with Gratsy's Third-Party NetworkIT Partner, managing service delivery, escalations, technology projects, cybesecurity training, security initiatives, and ongoing performance.\nServe as an escalation point for complex technical issues and coordinate internal and external resources through resolution.\nCo-manage Gratsy's annual SOC 2 audit and ongoing SOC 2 compliance efforts, including evidence collection, control documentation, remediation tracking, audit coordination, and continued adherence to established security and operational controls.\nOversee Gratsy's approved AI technology environment, including tool administration, access, security, appropriate usage standards, and evaluation of new AI capabilities.\nExpertly manage conference room, meeting, and office A/V technology to ensure reliable support for employees, leadership, and client meetings.\nPartner with leadership on technology planning, budgeting, vendor evaluation, system modernization, and long-term technology strategy.\nComply with all company policies and procedures and perform other duties as assigned.\n\nEDUCATIONRELATED EXPERIENCE REQUIRED\n\nBachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field preferred; equivalent professional experience considered.\n8+ years of progressive IT experience.\nLeadership, supervisory, or team-lead experience required.\nStrong professional experience with systems administration, IT infrastructure, networking, and enterprise end-user technology.\nStrong Apple and macOS experience required; Apple Business Manager experience strongly preferred.\nExperience managing technology assets and device lifecycle processes.\nExperience working with outsourced IT providers, managed service providers, or similar third-party technology partners.\nKnowledge of cybersecurity best practices, access management, endpoint protection, network security, patch management, and incident response.\nExperience supporting SOC 2 audits, compliance programs, security audits, or similar control-based compliance initiatives strongly preferred.\nExposure to automation, scripting, AI tools, integrations, or process-improvement initiatives.\nExperience in an agency, startup, project-based, or fast-paced operational environment preferred.\n\nKNOWLEDGE, SKILLS, AND ABILITIES\n\nStrong technical knowledge of IT infrastructure, networking, systems administration, Apple environments, and end-user technology.\nStrong leadership skills with the ability to mentor and develop technical team members.\nHigh degree of ownership, accountability, organization, and attention to detail.\nStrong analytical, critical-thinking, troubleshooting, and problem-solving skills.\nAbility to manage multiple technical projects and operational priorities simultaneously.\nStrong vendor and relationship-management skills.\nWorking knowledge of cybersecurity, technology risk management, compliance, and audit-readiness practices.\nAbility to translate technical concepts and risks into clear business recommendations for employees and leadership.\nProactive, continuous improvement mindset.\nExcellent written and verbal communication skills.\nAbility to exercise sound judgment and maintain confidentiality when handling sensitive company, client, employee, and security information.","datePosted":"2026-08-27T09:02:34.764Z","dateModified":"2026-08-27T09:02:34.764Z","hiringOrganization":{"@type":"Organization","name":"Gratsy","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bentonville","addressRegion":"AR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9ca9113b9732a092fc4cb810"},"url":"https://jobsearcher.com/jobs/9ca9113b9732a092fc4cb810"}}