Account Coordinator

The CompanyH Contract, a division of Hooker Furnishings Corporation, is currently recruiting a H Contract Account Coordinator to work in our Martinsville, VA office. Hooker Furnishings Corporation, in its 101st year of business, is a designer, marketer, and importer of case goods (wooded and metal furniture), leather furniture and fabric upholstered furniture for the residential, hospitality and contract markets.The PositionWe are looking for a detailed orientated candidate with excellent organization and customer service skills to join our team. This customer-focused administrative professional will ideally have previous experience with delivering a high level of service in a fast-paced environment.Main Duties IncludeDevelop positive relationships and gain in-depth understanding of assigned key customers and sales representatives to ensure that we exceed expectations and achieve the highest level of satisfaction possibleManage daily processing of all incoming orders for assigned customersUpdate and administer any order modifications or special requests as neededPromptly and professionally respond to incoming phone calls and e-mails from sales reps and customersEnsure timely responses to inquiries (24 hours or less is the goal), even if additional information is needed. Provide daily follow-up until the issue is fully resolved.Proactively communicate with assigned customers(s) and sales reps to follow up on outstanding issues to ensure satisfactory resolution. Consult with appropriate internal team as-needed.Proactively keep customers up to date on fabric, parts, and production delays. Follow up on COM tracking from customers for expedited delivery to keep order on time as per current lead times. Take appropriate actions to mitigate risk factors related to assigned customers and proactively make recommendations for continuous improvementCandidates That Will Be a Great Fit WillWinning attitude and willingness to learnMeticulous attention to detailStrong decision-making skills and highly self-disciplinedAbility to anticipate problems and develop a plan of action to resolve themPassion for delivering exceptional service in a fast-paced environmentStrong verbal and written communication skillsStrong organizational and time management skillsExperience with Microsoft Office Suite (Excel, Outlook, and Word). Experience with D365 or another operating system is a plus.Experience in commercial furniture industry a plus, but not requiredWhy Join UsA company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected Competitive compensation and bonus planSuccessful and stable organization for over 100 yearsMultinational, global organization with 11 locations in the US and offices in Vietnam and ChinaA culture that encourages forward-thinking, team-building and creative problem solvingCareer development focus including training opportunities and leadership development programsTuition reimbursement programEmphasis on charitable giving and volunteering in our communitiesFocus on ESG (Environmental, Social, and Corporate Governance)Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan yearMatching 401k employer contributionsShift: Day ShiftPay: Depending on experience