{"schemaVersion":"jobsearcher.job.v1","id":"9c7701a379a18f2f718310c1","url":"https://jobsearcher.com/jobs/9c7701a379a18f2f718310c1","canonicalUrl":"https://jobsearcher.com/jobs/9c7701a379a18f2f718310c1","title":"EverPro - Software Engineering Operations Specialist (Remote, US)","description":"Role Summary\nThe Engineering Operations Analyst is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications. This role is deeply embedded in day‑to‑day engineering and product operations, owning Atlassian Jira, Confluence, and Productboard configurations and actively building workflows, automation, and integrations that support efficient quality delivery.\nThis position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them. The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems. In addition, this role will look towards automating reporting and operations using AI.\nKey Responsibilities\nSDLC Implementation & Enforcement\nTranslate SDLC standards into practical, executable workflows within Jira and related tools\nConfigure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release)\nActively audit teams’ usage of tools to ensure adherence to required SDLC practices\nPartner directly with engineers and managers to troubleshoot process breakdowns\nIterate quickly on process improvements based on real delivery data and team feedback\nImplement AI automation for reporting and operational excellence\nJira & Confluence Ownership\nServe as the primary Jira and Confluence administrator, performing hands‑on configuration and maintenance\nDesign and maintain:\nIssue types, fields, schemas, and screens\nWorkflows and transitions\nPermission schemes and roles\nCustom dashboards and reports\nCreate and maintain Confluence:\nSDLC documentation\nTemplates for project pages, release notes, and retrospectives\nEmbedded Jira reports and live status views\nClean up legacy configurations and reduce tool sprawl from acquired companies\nWorkflow Design & Automation\nBuild and maintain Jira automation rules to:\nEnforce required fields and transitions\nReduce manual updates and duplication\nImprove traceability from idea\ndelivery\nDesign workflows that reflect real engineering practices rather than theoretical models\nImplement integrations between Jira, Confluence, and Productboard\nOwn ongoing tuning and performance of automations to prevent noise or system overhead\nProductboard Administration & Integration\nConfigure and maintain Productboard structure, including components, features, initiatives, and views\nActively manage Jira\nProductboard synchronization\nEnsure roadmaps and priorities in Productboard accurately reflect execution in Jira\nSupport product teams with hands‑on setup for new products, views, and reporting\nEnablement Through Doing\nCreate practical, step‑by‑step guidance for teams (how‑to docs, workflows, examples)\nLead live tool walkthroughs and working sessions rather than theoretical training\nJoin planning or delivery meetings as needed to support adoption\nProvide direct support during onboarding of newly acquired engineering teams\nMetrics & Operational Reporting\nActively build and maintain Jira dashboards for delivery, flow, and predictability\nEnsure metric accuracy by enforcing consistent workflows and data standards\nUse real delivery data to highlight bottlenecks and improvement opportunities\nPartner with leadership to interpret metrics and recommend concrete changes\nMaintain and distribute leadership dashboards on a monthly basis\nRequired Qualifications\n7+ years in engineering operations, engineering management, program management, or similar roles\nDeep, hands‑on Jira and Confluence administration experience\nDemonstrated experience building and maintaining Jira workflows, automations, and reporting\nStrong understanding of SDLC execution in real engineering environments\nExperience working directly with engineers to solve process and tooling challenges\nAbility to operate independently and make day‑to‑day configuration decisions\nStrong written documentation and practical training skills\nPreferred Qualifications\nExperience supporting tool and process consolidation after acquisitions\nAdvanced Jira automation experience (complex rules, branching, conditional logic)\nExperience with implementing AI automations using Claude\nHands‑on Productboard administration experience\nBackground in software development, QA, DevOps, or SRE\nFamiliarity with Agile, Kanban, and hybrid delivery models\nWhat Success Looks Like\nTeams are actively using Jira workflows as designed, not working around them\nSDLC requirements are enforced by tooling, not manual policing\nJira and Productboard data are trusted by leadership and teams\nReduced manual updates through effective automation\nEngineers experience less friction and clearer expectations in day‑to‑day delivery\nEverPro - Junior Product Manager\nAt EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.\nWe are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en\nThe Security & Alarm division of EverCommerce , is looking for a Junior Product Manager to join our Alarm Monitoring product team. This role reports directly to the Lead Product Manager and is focused on driving clarity and momentum across a large and complex portfolio of software products that help security and alarm dealers run their businesses. This is an opportunity for someone looking to grow their career in product management by owning the details that make product execution successful – working cross-functionally to ensure developers build the right things the right way.\nResponsibilities:\nPartner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development\nWrite clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests\nFacilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases\nSupport backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready\nHelp prepare discovery materials and documentation for new features or customer needs\nOrganize supporting materials like workflows, screenshots, support cases, and stakeholder notes\nServe as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins\nFollow up with stakeholders to resolve outstanding questions or missing information for development work\nContribute to internal product documentation and knowledge base articles\nSkills and Experience needed for success in this role:\n3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment\nExcellent verbal and written communication skills – you take pride in writing clear documentation that others can act on\nProactive and resourceful – you take initiative to schedule meetings, follow up, and get unblocked\nStrong organizational skills and attention to detail – you can manage multiple work items at once and keep your notes in order\nFamiliarity with Agile software development processes, user stories, and backlog refinement\nA strong interest in growing your career in product management\nExperience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar\nExperience working with cross-functional teams and facilitating meetings is a plus\nKnowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus\nWhere\nThis is a fully remote, US based position with minimal to no travel required. The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.\nBenefits & Perks\nFlexibility to work where/how you want within your country of employment – in-office, remote, or hybrid\nContinued investment in your professional development\nDay 1 access to a robust health and wellness benefits package, including an annual wellness stipend.\n401k with up to a 4% match and immediate vesting\nFlexible and generous (FTO) time-off\nEmployee Stock Purchase Program\nCompensation: The target base compensation for this position is $90,000 - $100,000 USD in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.\nEverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!","company":"EverCommerce","rawCompany":"evercommerce","isRemote":true,"isActive":false,"createdAt":"2026-08-15T13:19:43.454Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"EverPro - Software Engineering Operations Specialist (Remote, US)","description":"Role Summary\nThe Engineering Operations Analyst is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a unified Software Development Lifecycle (SDLC) across a portfolio of software applications. This role is deeply embedded in day‑to‑day engineering and product operations, owning Atlassian Jira, Confluence, and Productboard configurations and actively building workflows, automation, and integrations that support efficient quality delivery.\nThis position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them. The role works closely with Engineering, Product, and Quality teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems. In addition, this role will look towards automating reporting and operations using AI.\nKey Responsibilities\nSDLC Implementation & Enforcement\nTranslate SDLC standards into practical, executable workflows within Jira and related tools\nConfigure Jira projects and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release)\nActively audit teams’ usage of tools to ensure adherence to required SDLC practices\nPartner directly with engineers and managers to troubleshoot process breakdowns\nIterate quickly on process improvements based on real delivery data and team feedback\nImplement AI automation for reporting and operational excellence\nJira & Confluence Ownership\nServe as the primary Jira and Confluence administrator, performing hands‑on configuration and maintenance\nDesign and maintain:\nIssue types, fields, schemas, and screens\nWorkflows and transitions\nPermission schemes and roles\nCustom dashboards and reports\nCreate and maintain Confluence:\nSDLC documentation\nTemplates for project pages, release notes, and retrospectives\nEmbedded Jira reports and live status views\nClean up legacy configurations and reduce tool sprawl from acquired companies\nWorkflow Design & Automation\nBuild and maintain Jira automation rules to:\nEnforce required fields and transitions\nReduce manual updates and duplication\nImprove traceability from idea\ndelivery\nDesign workflows that reflect real engineering practices rather than theoretical models\nImplement integrations between Jira, Confluence, and Productboard\nOwn ongoing tuning and performance of automations to prevent noise or system overhead\nProductboard Administration & Integration\nConfigure and maintain Productboard structure, including components, features, initiatives, and views\nActively manage Jira\nProductboard synchronization\nEnsure roadmaps and priorities in Productboard accurately reflect execution in Jira\nSupport product teams with hands‑on setup for new products, views, and reporting\nEnablement Through Doing\nCreate practical, step‑by‑step guidance for teams (how‑to docs, workflows, examples)\nLead live tool walkthroughs and working sessions rather than theoretical training\nJoin planning or delivery meetings as needed to support adoption\nProvide direct support during onboarding of newly acquired engineering teams\nMetrics & Operational Reporting\nActively build and maintain Jira dashboards for delivery, flow, and predictability\nEnsure metric accuracy by enforcing consistent workflows and data standards\nUse real delivery data to highlight bottlenecks and improvement opportunities\nPartner with leadership to interpret metrics and recommend concrete changes\nMaintain and distribute leadership dashboards on a monthly basis\nRequired Qualifications\n7+ years in engineering operations, engineering management, program management, or similar roles\nDeep, hands‑on Jira and Confluence administration experience\nDemonstrated experience building and maintaining Jira workflows, automations, and reporting\nStrong understanding of SDLC execution in real engineering environments\nExperience working directly with engineers to solve process and tooling challenges\nAbility to operate independently and make day‑to‑day configuration decisions\nStrong written documentation and practical training skills\nPreferred Qualifications\nExperience supporting tool and process consolidation after acquisitions\nAdvanced Jira automation experience (complex rules, branching, conditional logic)\nExperience with implementing AI automations using Claude\nHands‑on Productboard administration experience\nBackground in software development, QA, DevOps, or SRE\nFamiliarity with Agile, Kanban, and hybrid delivery models\nWhat Success Looks Like\nTeams are actively using Jira workflows as designed, not working around them\nSDLC requirements are enforced by tooling, not manual policing\nJira and Productboard data are trusted by leadership and teams\nReduced manual updates through effective automation\nEngineers experience less friction and clearer expectations in day‑to‑day delivery\nEverPro - Junior Product Manager\nAt EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.\nWe are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en\nThe Security & Alarm division of EverCommerce , is looking for a Junior Product Manager to join our Alarm Monitoring product team. This role reports directly to the Lead Product Manager and is focused on driving clarity and momentum across a large and complex portfolio of software products that help security and alarm dealers run their businesses. This is an opportunity for someone looking to grow their career in product management by owning the details that make product execution successful – working cross-functionally to ensure developers build the right things the right way.\nResponsibilities:\nPartner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development\nWrite clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests\nFacilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases\nSupport backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready\nHelp prepare discovery materials and documentation for new features or customer needs\nOrganize supporting materials like workflows, screenshots, support cases, and stakeholder notes\nServe as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins\nFollow up with stakeholders to resolve outstanding questions or missing information for development work\nContribute to internal product documentation and knowledge base articles\nSkills and Experience needed for success in this role:\n3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment\nExcellent verbal and written communication skills – you take pride in writing clear documentation that others can act on\nProactive and resourceful – you take initiative to schedule meetings, follow up, and get unblocked\nStrong organizational skills and attention to detail – you can manage multiple work items at once and keep your notes in order\nFamiliarity with Agile software development processes, user stories, and backlog refinement\nA strong interest in growing your career in product management\nExperience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar\nExperience working with cross-functional teams and facilitating meetings is a plus\nKnowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus\nWhere\nThis is a fully remote, US based position with minimal to no travel required. The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.\nBenefits & Perks\nFlexibility to work where/how you want within your country of employment – in-office, remote, or hybrid\nContinued investment in your professional development\nDay 1 access to a robust health and wellness benefits package, including an annual wellness stipend.\n401k with up to a 4% match and immediate vesting\nFlexible and generous (FTO) time-off\nEmployee Stock Purchase Program\nCompensation: The target base compensation for this position is $90,000 - $100,000 USD in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.\nEverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!","datePosted":"2026-08-15T13:19:43.454Z","dateModified":"2026-08-15T13:19:43.454Z","hiringOrganization":{"@type":"Organization","name":"EverCommerce","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9c7701a379a18f2f718310c1"},"url":"https://jobsearcher.com/jobs/9c7701a379a18f2f718310c1"}}