{"schemaVersion":"jobsearcher.job.v1","id":"9c76b4f0ad284fee600ad22a","url":"https://jobsearcher.com/jobs/9c76b4f0ad284fee600ad22a","canonicalUrl":"https://jobsearcher.com/jobs/9c76b4f0ad284fee600ad22a","title":"Remote Technical Support Engineer - SQL & AI-Driven Troubleshooting","description":"Globys, a division of Harris, is seeking a Technical Support Engineer to investigate, diagnose, and resolve complex customer issues at Tier 1/2. You will own tickets end-to-end and work with international carrier customers, including AT&T, Telstra, and TELUS.\r\nThe role is remote for US candidates in the Central Time Zone, with salary in the 65K–75K range and a strong emphasis on AI-enabled tooling and documentation. You will write SQL queries, create RCA reports, and contribute to knowledge bases.\r\nJ-18808-Ljbffr","company":"Harris Computer","rawCompany":"harris computer","city":"Franklin","state":"TN","isRemote":true,"isActive":false,"createdAt":"2026-08-08T01:53:13.545Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Technical Support Engineer - SQL & AI-Driven Troubleshooting","description":"Globys, a division of Harris, is seeking a Technical Support Engineer to investigate, diagnose, and resolve complex customer issues at Tier 1/2. You will own tickets end-to-end and work with international carrier customers, including AT&T, Telstra, and TELUS.\r\nThe role is remote for US candidates in the Central Time Zone, with salary in the 65K–75K range and a strong emphasis on AI-enabled tooling and documentation. You will write SQL queries, create RCA reports, and contribute to knowledge bases.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:53:13.545Z","dateModified":"2026-08-08T01:53:13.545Z","hiringOrganization":{"@type":"Organization","name":"Harris Computer","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Franklin","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9c76b4f0ad284fee600ad22a"},"url":"https://jobsearcher.com/jobs/9c76b4f0ad284fee600ad22a"}}