{"schemaVersion":"jobsearcher.job.v1","id":"9c1f5a09e2beba90c0499c8a","url":"https://jobsearcher.com/jobs/9c1f5a09e2beba90c0499c8a","canonicalUrl":"https://jobsearcher.com/jobs/9c1f5a09e2beba90c0499c8a","title":"IT Administrative Support Intern","description":"About the Role:\nThis is a full-time year-round position, NOT a summer internship.\nWe are seeking a motivated and detail-oriented IT Administrative Support Intern to join our team. This role is designed for an individual looking to gain hands-on experience in the administrative side of a Managed Service Provider (MSP) while developing the foundational skills necessary to transition into a more technical position.\nAs an intern, you will play a crucial role in supporting our IT technicians by managing ticket schedules, handling client communications, and assisting with approvals and service coordination. This position offers a structured pathway for growth, with the opportunity to move into a technical role after one year.\nKey Responsibilities:\nManage incoming calls and emails related to IT support requests, ensuring accurate intake and prioritization.\nSchedule and coordinate service tickets based on technician availability, workload balancing, and SLA commitments.\nTrack and monitor client service requests in real time, ensuring prompt handling and effective follow-up.\nExercise escalation authority by assessing urgency, SLA thresholds, and business impact to route issues appropriately to higher-tier resources or management.\nCommunicate directly with clients to confirm approvals, provide status updates, and ensure expectations are met.\nMaintain and update internal documentation and service systems with accurate, actionable data.\nCollaborate with the technical team to improve ticket handling efficiency, resolution time, and client satisfaction.\nSupport weekly and monthly SLA performance reporting, including data gathering, metric analysis, and identification of trends or areas for improvement.\nParticipate in operational meetings, offering insights on service coordination, delays, and escalation activity.\nLearn and document MSP workflows, escalation paths, and service delivery standards as part of a structured learning plan.\nWhat You’ll Gain:\nA deep understanding of the administrative operations within an MSP.\nHands-on experience with IT service management tools and processes.\nExposure to client interactions and IT support workflows.\nA structured pathway to transition into a more technical IT role after one year.\nIdeal Candidate:\nCurrently pursuing or recently completed a degree in IT, Business Administration, or a related field.\nStrong organizational and communication skills.\nAbility to multitask and work efficiently in a fast-paced environment.\nInterest in IT and a willingness to learn technical concepts over time.\nA proactive and team-oriented mindset.\nIf you’re eager to kickstart your career in IT while gaining valuable administrative experience, we’d love to hear from you!\nLet me know if you'd like any modifications!\n\nRequirements:\n\nMinimum of 1 year of previous customer service experience.\nAbility to remain professional and courteous in difficult situations.\nExcellent written and verbal communication skills.\nStrong organizational and multitasking skills in a fast-paced environment.\nExcellent communication and interpersonal skills.\nAbility to work under pressure and handle multiple tasks simultaneously.\n\nCompensation & Benefits:\n\nHealth, Dental, Vision & other additional benefits\n401K (With 4% Match) eligible after 90 Days\nGenerous PTO\nTech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.\n\nInterview Process:\n\nApply to the position, upload your resume, and answer the questions in the application.\nUpon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.\nUpon reviewing the video interview, we'll email you asking to setup an in-person interview.\nAfter the interview we will email you asking for references.\nWe will call you letting you know our decision and discuss compensation.\nAt any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!","company":"Techkeys","rawCompany":"techkeys","city":"Lowell","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-05T14:36:17.133Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Administrative Support Intern","description":"About the Role:\nThis is a full-time year-round position, NOT a summer internship.\nWe are seeking a motivated and detail-oriented IT Administrative Support Intern to join our team. This role is designed for an individual looking to gain hands-on experience in the administrative side of a Managed Service Provider (MSP) while developing the foundational skills necessary to transition into a more technical position.\nAs an intern, you will play a crucial role in supporting our IT technicians by managing ticket schedules, handling client communications, and assisting with approvals and service coordination. This position offers a structured pathway for growth, with the opportunity to move into a technical role after one year.\nKey Responsibilities:\nManage incoming calls and emails related to IT support requests, ensuring accurate intake and prioritization.\nSchedule and coordinate service tickets based on technician availability, workload balancing, and SLA commitments.\nTrack and monitor client service requests in real time, ensuring prompt handling and effective follow-up.\nExercise escalation authority by assessing urgency, SLA thresholds, and business impact to route issues appropriately to higher-tier resources or management.\nCommunicate directly with clients to confirm approvals, provide status updates, and ensure expectations are met.\nMaintain and update internal documentation and service systems with accurate, actionable data.\nCollaborate with the technical team to improve ticket handling efficiency, resolution time, and client satisfaction.\nSupport weekly and monthly SLA performance reporting, including data gathering, metric analysis, and identification of trends or areas for improvement.\nParticipate in operational meetings, offering insights on service coordination, delays, and escalation activity.\nLearn and document MSP workflows, escalation paths, and service delivery standards as part of a structured learning plan.\nWhat You’ll Gain:\nA deep understanding of the administrative operations within an MSP.\nHands-on experience with IT service management tools and processes.\nExposure to client interactions and IT support workflows.\nA structured pathway to transition into a more technical IT role after one year.\nIdeal Candidate:\nCurrently pursuing or recently completed a degree in IT, Business Administration, or a related field.\nStrong organizational and communication skills.\nAbility to multitask and work efficiently in a fast-paced environment.\nInterest in IT and a willingness to learn technical concepts over time.\nA proactive and team-oriented mindset.\nIf you’re eager to kickstart your career in IT while gaining valuable administrative experience, we’d love to hear from you!\nLet me know if you'd like any modifications!\n\nRequirements:\n\nMinimum of 1 year of previous customer service experience.\nAbility to remain professional and courteous in difficult situations.\nExcellent written and verbal communication skills.\nStrong organizational and multitasking skills in a fast-paced environment.\nExcellent communication and interpersonal skills.\nAbility to work under pressure and handle multiple tasks simultaneously.\n\nCompensation & Benefits:\n\nHealth, Dental, Vision & other additional benefits\n401K (With 4% Match) eligible after 90 Days\nGenerous PTO\nTech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.\n\nInterview Process:\n\nApply to the position, upload your resume, and answer the questions in the application.\nUpon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.\nUpon reviewing the video interview, we'll email you asking to setup an in-person interview.\nAfter the interview we will email you asking for references.\nWe will call you letting you know our decision and discuss compensation.\nAt any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!","datePosted":"2026-08-05T14:36:17.133Z","dateModified":"2026-08-05T14:36:17.133Z","hiringOrganization":{"@type":"Organization","name":"Techkeys","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lowell","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9c1f5a09e2beba90c0499c8a"},"url":"https://jobsearcher.com/jobs/9c1f5a09e2beba90c0499c8a"}}