{"schemaVersion":"jobsearcher.job.v1","id":"9beb9f2ca44e91c376f01d04","url":"https://jobsearcher.com/jobs/9beb9f2ca44e91c376f01d04","canonicalUrl":"https://jobsearcher.com/jobs/9beb9f2ca44e91c376f01d04","title":"Support Analyst I","description":"A company is looking for a Support Analyst I, Customer Success Operations.\r\nKey Responsibilities\r\nServe as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat\r\nBuild and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges\r\nTroubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems\r\nRequired Qualifications\r\n3-5 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS\r\nStrong experience in technical troubleshooting and problem-solving, clinical documentation improvement processes, or healthcare information systems\r\nExperience with Jira or other ticketing systems\r\nAbility to quickly learn and adapt to new technologies and processes\r\nExcellent time management and prioritization skills in a remote environment","company":"Virtual Vocations","rawCompany":"virtual vocations","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-04-15T04:56:04.830Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Analyst I","description":"A company is looking for a Support Analyst I, Customer Success Operations.\r\nKey Responsibilities\r\nServe as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat\r\nBuild and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges\r\nTroubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems\r\nRequired Qualifications\r\n3-5 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS\r\nStrong experience in technical troubleshooting and problem-solving, clinical documentation improvement processes, or healthcare information systems\r\nExperience with Jira or other ticketing systems\r\nAbility to quickly learn and adapt to new technologies and processes\r\nExcellent time management and prioritization skills in a remote environment","datePosted":"2026-04-15T04:56:04.830Z","dateModified":"2026-04-15T04:56:04.830Z","hiringOrganization":{"@type":"Organization","name":"Virtual Vocations","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9beb9f2ca44e91c376f01d04"},"url":"https://jobsearcher.com/jobs/9beb9f2ca44e91c376f01d04"}}