{"schemaVersion":"jobsearcher.job.v1","id":"9bd68da20240e603b9e0a98e","url":"https://jobsearcher.com/jobs/9bd68da20240e603b9e0a98e","canonicalUrl":"https://jobsearcher.com/jobs/9bd68da20240e603b9e0a98e","title":"Remote Support Engineer (Java)","description":"Who are we?\r\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\r\nSummary\r\nWe are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support, QA, and Product. You will troubleshoot complex issues, analyze production incidents, drive root-cause investigations, and contribute to continuous improvement in product quality and engineering workflows.\r\nThis role includes dual responsibility across two environments\r\nSupporting and troubleshooting within our federal enclave environment , ensuring compliance, stability, and controlled-process operations.\r\nSupporting and maintaining our AWS-based production environment , working closely with cloud infrastructure and modern deployment pipelines.\r\nThis position is ideal for someone who enjoys problem solving, thrives in cross-team collaboration, and likes working at the intersection of development, operations, cloud systems, and customer-facing teams. How will you contribute? Technical Investigation & Incident Management\r\nDiagnose, reproduce, and analyze highly technical product issues reported from the field across both the federal enclave and AWS production environments.\r\nLead root cause investigations, document findings, and partner with engineering teams to implement corrective actions.\r\nMonitor and analyze production performance indicators, logs, telemetry, and alerts from multiple environments.\r\nProvide technical summaries and incident reports to engineering leadership and escalation managers.\r\nCollaboration with R&D\r\nWork closely with development teams to understand new features, architectural changes, and potential failure points.\r\nPartner with QA to validate fixes, verify edge-case scenarios, and enhance test coverage around recurring incidents.\r\nProvide feedback based on real-world usage and cross environment incident patterns to reduce regressions.\r\nTools, Automation & Process Improvement\r\nBuild and maintain debugging tools, scripts, dashboards, and test harnesses that improve troubleshooting in both secure and cloud environments.\r\nIdentify recurring issues and propose enhancements to observability, stability, and supportability.\r\nImprove internal processes for incident handling, cross-team communication, and reporting.\r\nCross-Functional Communication\r\nServe as the technical escalation point for Support teams, delivering deep-dive explanations and guidance.\r\nTranslate complex technical findings into clear, actionable insights for both technical and non-technical stakeholders.\r\nParticipate in on-call rotations as needed.\r\nWhat will you bring? Must have\r\n3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role.\r\nStrong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments.\r\nHands on experience with logs, debugging tools, and monitoring platforms (e.g., Kibana, Grafana, Datadog, Splunk).\r\nSolid scripting/coding ability (Python, Bash, PowerShell, or similar).\r\nExcellent communication skills; able to articulate complex problems clearly.\r\nAbility to work across secure and cloud environments, including adapting workflows for federal enclave constraints\r\nNice to have\r\nExperience working in or supporting federal enclave / restricted-access environments.\r\nExperience supporting a FedRAMP certified product in production.\r\nExperience with CI/CD pipelines and build/test automation.\r\nFamiliarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP).\r\nBackground in incident management, postmortems, or SRE best practices.\r\nUnderstanding of networking, databases, and API debugging tools (Postman, Fiddler, etc.).\r\n$140,000 - $155,000 a year\r\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.\r\nAny applicable bonus programs will be discussed during the recruiting process.\r\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture\r\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","company":"GrabJobs","rawCompany":"grabjobs","city":"Waco","state":"TX","isRemote":true,"isActive":false,"createdAt":"2026-09-06T12:55:31.259Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Support Engineer (Java)","description":"Who are we?\r\nSmarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.\r\nSummary\r\nWe are looking for a highly motivated R&D Support Engineer to join our engineering organization. In this role, you will serve as a critical technical bridge between our R&D teams, Customer Support, QA, and Product. You will troubleshoot complex issues, analyze production incidents, drive root-cause investigations, and contribute to continuous improvement in product quality and engineering workflows.\r\nThis role includes dual responsibility across two environments\r\nSupporting and troubleshooting within our federal enclave environment , ensuring compliance, stability, and controlled-process operations.\r\nSupporting and maintaining our AWS-based production environment , working closely with cloud infrastructure and modern deployment pipelines.\r\nThis position is ideal for someone who enjoys problem solving, thrives in cross-team collaboration, and likes working at the intersection of development, operations, cloud systems, and customer-facing teams. How will you contribute? Technical Investigation & Incident Management\r\nDiagnose, reproduce, and analyze highly technical product issues reported from the field across both the federal enclave and AWS production environments.\r\nLead root cause investigations, document findings, and partner with engineering teams to implement corrective actions.\r\nMonitor and analyze production performance indicators, logs, telemetry, and alerts from multiple environments.\r\nProvide technical summaries and incident reports to engineering leadership and escalation managers.\r\nCollaboration with R&D\r\nWork closely with development teams to understand new features, architectural changes, and potential failure points.\r\nPartner with QA to validate fixes, verify edge-case scenarios, and enhance test coverage around recurring incidents.\r\nProvide feedback based on real-world usage and cross environment incident patterns to reduce regressions.\r\nTools, Automation & Process Improvement\r\nBuild and maintain debugging tools, scripts, dashboards, and test harnesses that improve troubleshooting in both secure and cloud environments.\r\nIdentify recurring issues and propose enhancements to observability, stability, and supportability.\r\nImprove internal processes for incident handling, cross-team communication, and reporting.\r\nCross-Functional Communication\r\nServe as the technical escalation point for Support teams, delivering deep-dive explanations and guidance.\r\nTranslate complex technical findings into clear, actionable insights for both technical and non-technical stakeholders.\r\nParticipate in on-call rotations as needed.\r\nWhat will you bring? Must have\r\n3+ years of experience in technical support, DevOps, SRE, QA, or an R&D-adjacent engineering role.\r\nStrong troubleshooting skills across distributed systems, APIs, microservices, or cloud environments.\r\nHands on experience with logs, debugging tools, and monitoring platforms (e.g., Kibana, Grafana, Datadog, Splunk).\r\nSolid scripting/coding ability (Python, Bash, PowerShell, or similar).\r\nExcellent communication skills; able to articulate complex problems clearly.\r\nAbility to work across secure and cloud environments, including adapting workflows for federal enclave constraints\r\nNice to have\r\nExperience working in or supporting federal enclave / restricted-access environments.\r\nExperience supporting a FedRAMP certified product in production.\r\nExperience with CI/CD pipelines and build/test automation.\r\nFamiliarity with Docker, Kubernetes, or cloud platforms (Azure, AWS, GCP).\r\nBackground in incident management, postmortems, or SRE best practices.\r\nUnderstanding of networking, databases, and API debugging tools (Postman, Fiddler, etc.).\r\n$140,000 - $155,000 a year\r\nThe above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.\r\nAny applicable bonus programs will be discussed during the recruiting process.\r\nThe salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture\r\nSmarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.","datePosted":"2026-09-06T12:55:31.259Z","dateModified":"2026-09-06T12:55:31.259Z","hiringOrganization":{"@type":"Organization","name":"GrabJobs","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Waco","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9bd68da20240e603b9e0a98e"},"url":"https://jobsearcher.com/jobs/9bd68da20240e603b9e0a98e"}}