{"schemaVersion":"jobsearcher.job.v1","id":"9bbbed0d2fa6c9642b8f788d","url":"https://jobsearcher.com/jobs/9bbbed0d2fa6c9642b8f788d","canonicalUrl":"https://jobsearcher.com/jobs/9bbbed0d2fa6c9642b8f788d","title":"Fintech Client Support Representative","description":"Position Overview\r\nWe're seeking a Client Support Representative who will be the first line of support for our clients. This role is critical in ensuring a seamless experience by handling incoming phone calls and support tickets with urgency and care. You'll also assist with daily operational reports and play a key role in identifying and escalating high-priority issues such as card declines, account access issues, and fraud.\r\nKey Responsibilities\r\nServe as the primary point of contact for client phone support and incoming support tickets.\r\nRespond to client inquiries with professionalism, empathy, and a strong sense of urgency.\r\nInvestigate and resolve issues related to card declines, account access, transaction errors, and general troubleshooting.\r\nMonitor and review daily reports including fraud activity and card inventory.\r\nEscalate critical issues promptly to internal teams and follow through to resolution.\r\nDocument client interactions and resolutions accurately in the support system.\r\nCollaborate with internal departments to ensure client satisfaction and issue resolution.\r\nContinuously look for ways to improve the client support experience.\r\nOperate within a green screen (terminal-based) environment to efficiently navigate account data, execute service commands, and resolve client inquiries related to commercial card programs\r\nQualifications\r\n1–3 years of experience in customer support, preferably in fintech, banking, or SaaS; experience with commercial card programs is a plus.\r\nPrevious call center experience is strongly preferred.\r\nStrong communication skills, both verbal and written.\r\nAbility to prioritize and respond quickly to urgent client issues.\r\nComfortable working with support ticketing systems and phone support tools, especially Zendesk.\r\nDetail-oriented with strong organizational and reporting skills.\r\nFamiliarity with commercial card programs, expense management, or financial operations is a plus.\r\nWhat We Offer\r\nOpportunity to grow within a fast-paced fintech environment\r\nSupportive team culture focused on client success and innovation\r\nTraining and development opportunities\r\nJ-18808-Ljbffr","company":"Zact","rawCompany":"zact","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:01:50.618Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-3099.00","title":"Financial Clerks, All Other","slug":"financial-clerks-all-other"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"522299","title":"International, Secondary Market, and All Other Nondepository Credit Intermediation","slug":"international-secondary-market-and-all-other-nondepository-credit-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Fintech Client Support Representative","description":"Position Overview\r\nWe're seeking a Client Support Representative who will be the first line of support for our clients. This role is critical in ensuring a seamless experience by handling incoming phone calls and support tickets with urgency and care. You'll also assist with daily operational reports and play a key role in identifying and escalating high-priority issues such as card declines, account access issues, and fraud.\r\nKey Responsibilities\r\nServe as the primary point of contact for client phone support and incoming support tickets.\r\nRespond to client inquiries with professionalism, empathy, and a strong sense of urgency.\r\nInvestigate and resolve issues related to card declines, account access, transaction errors, and general troubleshooting.\r\nMonitor and review daily reports including fraud activity and card inventory.\r\nEscalate critical issues promptly to internal teams and follow through to resolution.\r\nDocument client interactions and resolutions accurately in the support system.\r\nCollaborate with internal departments to ensure client satisfaction and issue resolution.\r\nContinuously look for ways to improve the client support experience.\r\nOperate within a green screen (terminal-based) environment to efficiently navigate account data, execute service commands, and resolve client inquiries related to commercial card programs\r\nQualifications\r\n1–3 years of experience in customer support, preferably in fintech, banking, or SaaS; experience with commercial card programs is a plus.\r\nPrevious call center experience is strongly preferred.\r\nStrong communication skills, both verbal and written.\r\nAbility to prioritize and respond quickly to urgent client issues.\r\nComfortable working with support ticketing systems and phone support tools, especially Zendesk.\r\nDetail-oriented with strong organizational and reporting skills.\r\nFamiliarity with commercial card programs, expense management, or financial operations is a plus.\r\nWhat We Offer\r\nOpportunity to grow within a fast-paced fintech environment\r\nSupportive team culture focused on client success and innovation\r\nTraining and development opportunities\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T08:01:50.618Z","dateModified":"2026-04-09T08:01:50.618Z","hiringOrganization":{"@type":"Organization","name":"Zact","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9bbbed0d2fa6c9642b8f788d"},"url":"https://jobsearcher.com/jobs/9bbbed0d2fa6c9642b8f788d"}}