Outbound Customer Care Advocate TCA

Pay Rate: Max pay rate - $20 per hourSummary:Candidate must be commutable to the Warwick, RI location.Role involves initiating callouts to potential accountholders eligible for a Total Control Account (TCA).TCAs are financial accounts, similar to checking/saving accounts, and are interest-bearing.Empathy is needed as customers have often recently lost someone close to them.Responsibilities:Clearly educate the caller on the benefits of a Total Control Account.Answer any questions or address any concerns the accountholder may have.Explain options available to access their funds.Offer to order a Visa Debit Card for the account.Requirements:Live within 50 miles of our Warwick, RI office.Ability to work from home which includes high-speed internet (500-650 kbps) and a quiet, secure place to work.High internet speed is required; hotspots and use of Wi-Fi are not allowed.Able to use video during interview, coaching, and virtual training.Ability to work during the hours of operation: Monday-Friday 8:30am – 5:00pm EST.No time off planned during training.High school diploma or equivalent is required.1-3 years of experience in the field or in a customer service role is preferred.Required Skills:Organized, upbeat, empathetic, and exhibit active listening skills.Timeline:Anticipated Start Date: 4/17/24.Virtual Training.Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch.Training Dates: 1 week: 4/17/24 – 4/24/24.Equipment Coordination:Issued equipment includes a laptop, 2 monitors, keyboard, mouse, and docking station.Equipment must be returned within a week of assignment ending.