Technical Support Engineer

At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools.We raised a $25M Series A from Lightspeed ( https://lsvp.com/stories/investing-in-composio-building-the-backbone-of-ai-agent-intelligence/ ) with some incredible angels like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), Gokul Rajaram. Beginning of this year we 3x our ARR, our customers range from your friends in the YC batch to Wabi, Glean, Zoom and many more.Location: Remote in North America, PST or EST hours. We need real overlap with both coasts and with our customers.THE ROLEMost "support" roles end at "i filed a ticket for engineering." that's not this role. you take the ticket, reproduce it, find the bug, write the fix, get it reviewed, and ship it. when a customer is down at 2am pacific you are the one in theslack channel, not waiting for an engineer to wake up. half the job is sales adjacent, talking to prospects who hit a sharp edge during evaluation, and converting "this looks broken" into "this is fixed and you should keep building."WHAT YOU'LL DO?own the customer support queue end to end. triage, reproduce, fix, ship, close.write code daily. typescript and python. small fixes, integration tweaks, sdk patches, whatever the ticket needs.run the bridge between customers and engineering. file the right github issue, advocate for the right priority, and don't escalate things you can fix yourself.jump into pre sales conversations when a prospect hits a technical wall. unblock them in real time, then feed the friction back into product.write public docs and troubleshooting guides for the issues you keep seeing. every recurring ticket should turn into a doc that prevents the next one.own customer health for the accounts you support. if a customer goes quiet after a bad bug, you reach out.dogfood Composio to automate ticket triage, customer comms, and your own runbooks. (the product is very good, this is easier than you think.)"MUST HAVES"if you are very good, nothing is a must per-secore technical support or developer supportyou have done deeply technical support at a dev tools, infra, or api companyyou ship code that goes to production, not just internal ticketsyou can read a stack trace, a curl request, and a log line and triangulate the bugcustomer facingyou can run a live debugging call with a senior engineer on the other side and keep their trustcomfortable doing a mix of support, sales adjacent conversations, and customer success outreachai nativeyou have built with the language modelsyou use llms to accelerate triage, repro, and writing fixestypist, you can write docs well and explain complex ideas clearlyhuman, you build trust and admit what you don't knowtimezone, you are based in North America in PST or EST hoursOPTIONALbackground as a backend or full stack engineer who pivoted into customer facing work, or vice versaprior on call rotation experiencecontributions to a major open source projectyou have started companies or built large side projects