{"schemaVersion":"jobsearcher.job.v1","id":"9b80769958e50588679bf8a1","url":"https://jobsearcher.com/jobs/9b80769958e50588679bf8a1","canonicalUrl":"https://jobsearcher.com/jobs/9b80769958e50588679bf8a1","title":"Program Leader, Comm Ops","description":"About The RoleAt Uber, we are committed to building a platform that is safe, fair, and trusted by millions of users globally. Within Community Operations (CommOps) , the Platform Integrity team plays a critical role in upholding these standards.We are looking for a Global Consumer Actioning Lead to drive step-change improvements in the quality, consistency, and fairness of consumer actioning support . This role will focus on uncovering deep consumer insights, identifying systemic gaps in actioning support handling, and partnering cross-functionally to design scalable, data-driven solutions.You will operate at the intersection of policy, operations, product, and data , ensuring that how we support action taken on consumer accounts is accurate, equitable, and aligned with Uber's commitment to fairness and user trust.What You'll Do Drive Consumer Insight & Problem Identification Analyze consumer-specific data, signals, and feedback to identify trends, pain points, and risks in actioning decisions Surface root causes of quality and fairness issues, with a focus on high-impact global problems Improve Actioning Quality & Consistency Define and standardize frameworks to improve decision accuracy and support handling consistency across regions Partner with operations teams to embed best practices into global workflows Advance Fairness & Platform Integrity Develop and monitor metrics to assess fairness, bias, and user impact in actioning Collaborate with Policy and Platform Integrity partners to ensure decisions align with Uber's global standards Lead Cross-functional Initiatives Work closely with Product, Policy, Data Science, and Engineering to influence tooling, automation, and roadmap priorities Translate insights into scalable solutions, including product or process changes Program Leadership & Execution Own and drive global program focused on improving consumer outcomes Prioritize effectively in a fast-paced, ambiguous environment Communicate Impact Deliver clear, data-driven narratives to senior leadership Build reporting mechanisms and dashboards to track improvements in quality and fairness Basic Qualifications 5+ years of experience in operations, analytics, trust & safety, policy, or related fields Strong analytical and problem-solving skills with the ability to translate data into actionable insights Experience driving process improvements at scale in a global environment Proven ability to manage cross-functional stakeholders and influence without authority Excellent written and verbal communication skills Preferred Qualifications Experience in Trust & Safety, risk operations, or platform integrity domains Background in consumer-facing platforms, marketplaces, or tech companies Familiarity with fairness, bias mitigation, or responsible AI principles Experience working with data tools (e.g., SQL, dashboards, experimentation frameworks) Experience influencing product or policy decisions through insights A strong consumer-first mindset with a passion for fairness and trust Ability to connect the dots across data, policy, and operations Comfort navigating ambiguity and solving complex, systemic problems A balance of strategic thinking and hands-on execution High ownership and a bias toward action Why This Role Matters This role is central to ensuring that how Uber takes action on consumer accounts is fair, consistent, and scalable globally . Your work will directly impact user trust, platform integrity, and the overall consumer experience at Uber.~~ ~~","company":"Uber","rawCompany":"uber","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-07-01T09:53:50.388Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Leader, Comm Ops","description":"About The RoleAt Uber, we are committed to building a platform that is safe, fair, and trusted by millions of users globally. Within Community Operations (CommOps) , the Platform Integrity team plays a critical role in upholding these standards.We are looking for a Global Consumer Actioning Lead to drive step-change improvements in the quality, consistency, and fairness of consumer actioning support . This role will focus on uncovering deep consumer insights, identifying systemic gaps in actioning support handling, and partnering cross-functionally to design scalable, data-driven solutions.You will operate at the intersection of policy, operations, product, and data , ensuring that how we support action taken on consumer accounts is accurate, equitable, and aligned with Uber's commitment to fairness and user trust.What You'll Do Drive Consumer Insight & Problem Identification Analyze consumer-specific data, signals, and feedback to identify trends, pain points, and risks in actioning decisions Surface root causes of quality and fairness issues, with a focus on high-impact global problems Improve Actioning Quality & Consistency Define and standardize frameworks to improve decision accuracy and support handling consistency across regions Partner with operations teams to embed best practices into global workflows Advance Fairness & Platform Integrity Develop and monitor metrics to assess fairness, bias, and user impact in actioning Collaborate with Policy and Platform Integrity partners to ensure decisions align with Uber's global standards Lead Cross-functional Initiatives Work closely with Product, Policy, Data Science, and Engineering to influence tooling, automation, and roadmap priorities Translate insights into scalable solutions, including product or process changes Program Leadership & Execution Own and drive global program focused on improving consumer outcomes Prioritize effectively in a fast-paced, ambiguous environment Communicate Impact Deliver clear, data-driven narratives to senior leadership Build reporting mechanisms and dashboards to track improvements in quality and fairness Basic Qualifications 5+ years of experience in operations, analytics, trust & safety, policy, or related fields Strong analytical and problem-solving skills with the ability to translate data into actionable insights Experience driving process improvements at scale in a global environment Proven ability to manage cross-functional stakeholders and influence without authority Excellent written and verbal communication skills Preferred Qualifications Experience in Trust & Safety, risk operations, or platform integrity domains Background in consumer-facing platforms, marketplaces, or tech companies Familiarity with fairness, bias mitigation, or responsible AI principles Experience working with data tools (e.g., SQL, dashboards, experimentation frameworks) Experience influencing product or policy decisions through insights A strong consumer-first mindset with a passion for fairness and trust Ability to connect the dots across data, policy, and operations Comfort navigating ambiguity and solving complex, systemic problems A balance of strategic thinking and hands-on execution High ownership and a bias toward action Why This Role Matters This role is central to ensuring that how Uber takes action on consumer accounts is fair, consistent, and scalable globally . Your work will directly impact user trust, platform integrity, and the overall consumer experience at Uber.~~ ~~","datePosted":"2026-07-01T09:53:50.388Z","dateModified":"2026-07-01T09:53:50.388Z","hiringOrganization":{"@type":"Organization","name":"Uber","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9b80769958e50588679bf8a1"},"url":"https://jobsearcher.com/jobs/9b80769958e50588679bf8a1"}}