{"schemaVersion":"jobsearcher.job.v1","id":"9b7e9865f64bcd86270fdd1f","url":"https://jobsearcher.com/jobs/9b7e9865f64bcd86270fdd1f","canonicalUrl":"https://jobsearcher.com/jobs/9b7e9865f64bcd86270fdd1f","title":"Intermediate Technical Support Analyst","description":"At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.\nWe create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.\nHeadquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.\nUnder our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.\n\nIntermediate Technical Support Analyst\nWe are looking for a Technical Support Analyst to provide technical software support. Effective communication, analytical, and critical thinking skills are required to help our customers resolve technical issues with our products & services. The successful candidate can work independently to solve complex problems while ensuring they provide exceptional customer service.\nThe ideal candidate will enjoy solving a good puzzle and will not be defeated if it takes time to crack the code.\nResponsibilities:\nRespond promptly to customer support requests via telephone, email, and support portal.\nTroubleshoot and resolve software and technical issues using established methods; escalate issues when they cannot be resolved within defined guidelines.\nTrack escalated tickets to ensure follow-up and resolution within service level agreements (SLAs).\nCollaborate with Product and Professional Services staff to provide information that assists in resolving escalated issues.\nPrioritize, log, and track issues through resolution, ensuring accurate documentation in the support Knowledge Base.\nKeep customers informed on the status of tickets using approved communication channels, including phone, email notifications, and portal updates.\nStay current with product changes and updates by participating in training and reviewing release documentation.\nContribute to ongoing process improvements within the support team by identifying recurring issues and recommending adjustments to procedures.\nProvide after-hours emergency support on a scheduled rotational basis (weekly on-call assignments).\nOccasionally travel to customer sites to provide support, as assigned.\nKnowledge, Skills and Abilities:\nExperience providing technical support to remote customers\nExcellent verbal and written communications skills\nAbility to manage multiple concurrent tasks\nAbility to work with internal stakeholders to ensure issue resolution\nDedicated commitment to customer success\nThrive under constantly changing conditions, offering new ideas and fresh approaches to problems\nAbility to dig into a complex system to determine the underlying issue, and enjoy solving it\nRequirements:\nCertificate or Diploma in Information Technology preferred, or equivalent related experience.\n2+ years of technical support experience with web-hosted, on-premise, and/or cloud-based software applications.\nWorking knowledge of common platforms such as Java, HTML, and SQL sufficient to support, troubleshoot, and document issues.\nFamiliarity with scripting languages (e.g., Groovy, JavaScript) is a plus but not required.\nExperience with SQL queries and basic development (PL/SQL, Transact-SQL) to assist in troubleshooting and reporting.\nExposure to reporting tools such as Crystal Reports is a plus.\nHands-on experience providing support for Java applications, including troubleshooting and maintenance.\nFamiliarity with the justice field and terminology is an asset, but not required.\nAt this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.\nWhy Journal Technologies?\nVisit www.journaltech.com/careers for more information, but highlights include:\nCompetitive compensation based on skills, experience, and years of service.\nQuality medical, dental and vision coverage.\nCompetitive paid time off as well as paid holiday time.\n401(k) retirement (US) and GRRSP (CDN) programs.\nAnnual professional development funds - $1,500 USD annual per employee.\nBook subscriptions with an extensive library in each office for personal and professional growth.\nFlexible working hours which you can coordinate with your supervisor.\nAbility for employees to work from a remote location (e.g., home) or office.\nPersonal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.\nTravel opportunities between Journal Technology offices and with clients.\nWe provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.","company":"Journal Technologies","rawCompany":"journal technologies","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:56:29.333Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Intermediate Technical Support Analyst","description":"At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.\nWe create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.\nHeadquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.\nUnder our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.\n\nIntermediate Technical Support Analyst\nWe are looking for a Technical Support Analyst to provide technical software support. Effective communication, analytical, and critical thinking skills are required to help our customers resolve technical issues with our products & services. The successful candidate can work independently to solve complex problems while ensuring they provide exceptional customer service.\nThe ideal candidate will enjoy solving a good puzzle and will not be defeated if it takes time to crack the code.\nResponsibilities:\nRespond promptly to customer support requests via telephone, email, and support portal.\nTroubleshoot and resolve software and technical issues using established methods; escalate issues when they cannot be resolved within defined guidelines.\nTrack escalated tickets to ensure follow-up and resolution within service level agreements (SLAs).\nCollaborate with Product and Professional Services staff to provide information that assists in resolving escalated issues.\nPrioritize, log, and track issues through resolution, ensuring accurate documentation in the support Knowledge Base.\nKeep customers informed on the status of tickets using approved communication channels, including phone, email notifications, and portal updates.\nStay current with product changes and updates by participating in training and reviewing release documentation.\nContribute to ongoing process improvements within the support team by identifying recurring issues and recommending adjustments to procedures.\nProvide after-hours emergency support on a scheduled rotational basis (weekly on-call assignments).\nOccasionally travel to customer sites to provide support, as assigned.\nKnowledge, Skills and Abilities:\nExperience providing technical support to remote customers\nExcellent verbal and written communications skills\nAbility to manage multiple concurrent tasks\nAbility to work with internal stakeholders to ensure issue resolution\nDedicated commitment to customer success\nThrive under constantly changing conditions, offering new ideas and fresh approaches to problems\nAbility to dig into a complex system to determine the underlying issue, and enjoy solving it\nRequirements:\nCertificate or Diploma in Information Technology preferred, or equivalent related experience.\n2+ years of technical support experience with web-hosted, on-premise, and/or cloud-based software applications.\nWorking knowledge of common platforms such as Java, HTML, and SQL sufficient to support, troubleshoot, and document issues.\nFamiliarity with scripting languages (e.g., Groovy, JavaScript) is a plus but not required.\nExperience with SQL queries and basic development (PL/SQL, Transact-SQL) to assist in troubleshooting and reporting.\nExposure to reporting tools such as Crystal Reports is a plus.\nHands-on experience providing support for Java applications, including troubleshooting and maintenance.\nFamiliarity with the justice field and terminology is an asset, but not required.\nAt this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.\nWhy Journal Technologies?\nVisit www.journaltech.com/careers for more information, but highlights include:\nCompetitive compensation based on skills, experience, and years of service.\nQuality medical, dental and vision coverage.\nCompetitive paid time off as well as paid holiday time.\n401(k) retirement (US) and GRRSP (CDN) programs.\nAnnual professional development funds - $1,500 USD annual per employee.\nBook subscriptions with an extensive library in each office for personal and professional growth.\nFlexible working hours which you can coordinate with your supervisor.\nAbility for employees to work from a remote location (e.g., home) or office.\nPersonal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.\nTravel opportunities between Journal Technology offices and with clients.\nWe provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.","datePosted":"2026-04-14T10:56:29.333Z","dateModified":"2026-04-14T10:56:29.333Z","hiringOrganization":{"@type":"Organization","name":"Journal Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9b7e9865f64bcd86270fdd1f"},"url":"https://jobsearcher.com/jobs/9b7e9865f64bcd86270fdd1f"}}