{"schemaVersion":"jobsearcher.job.v1","id":"9b21712c8c6952614cd2b2d3","url":"https://jobsearcher.com/jobs/9b21712c8c6952614cd2b2d3","canonicalUrl":"https://jobsearcher.com/jobs/9b21712c8c6952614cd2b2d3","title":"Cloud Support Engineer","description":"Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.Job DescriptionCloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.In-Office Position: This is a fully in-office role, Monday through Friday, from 8:30 AM to 6:00 PM.Responsibilities:Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologiesDevelop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenanceFind creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilitiesCollaborate and communicate effectively with peers, internal application and software development teamsPrioritize and communicate product defects and enhancements to development teamsContribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendumsEnhance personal and professional growth by participating in Internal Development ProgramsWork in a strong team environmentQualifications Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science).Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologiesWindows/Linux system administration knowledgeStrong customer focus, with the desire to help others and provide high-quality support.Strong analytical and troubleshooting skills and experience.Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.Excellent oral and written English communication skills.Preferred: Cloud Certifications (AWS, Azure, Google Cloud)","company":"Strategy","rawCompany":"strategy","city":"McLean","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-10-28T09:37:44.111Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cloud Support Engineer","description":"Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.Job DescriptionCloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.In-Office Position: This is a fully in-office role, Monday through Friday, from 8:30 AM to 6:00 PM.Responsibilities:Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologiesDevelop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenanceFind creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilitiesCollaborate and communicate effectively with peers, internal application and software development teamsPrioritize and communicate product defects and enhancements to development teamsContribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendumsEnhance personal and professional growth by participating in Internal Development ProgramsWork in a strong team environmentQualifications Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science).Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologiesWindows/Linux system administration knowledgeStrong customer focus, with the desire to help others and provide high-quality support.Strong analytical and troubleshooting skills and experience.Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.Excellent oral and written English communication skills.Preferred: Cloud Certifications (AWS, Azure, Google Cloud)","datePosted":"2026-10-28T09:37:44.111Z","dateModified":"2026-10-28T09:37:44.111Z","hiringOrganization":{"@type":"Organization","name":"Strategy","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"McLean","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9b21712c8c6952614cd2b2d3"},"url":"https://jobsearcher.com/jobs/9b21712c8c6952614cd2b2d3"}}