{"schemaVersion":"jobsearcher.job.v1","id":"9af7f5fd1e6a8bf79bbddd53","url":"https://jobsearcher.com/jobs/9af7f5fd1e6a8bf79bbddd53","canonicalUrl":"https://jobsearcher.com/jobs/9af7f5fd1e6a8bf79bbddd53","title":"Desktop Support Engineer(On-demand/Freelancer)","description":"The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users.\r\nKey Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.\r\nTroubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.\r\nAssist with system setups, hardware deployment, and software installations.\r\nPerform password resets, account unlocks, and basic user account administration.\r\nMaintain documentation of technical procedures and known issues.\r\nDispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.\r\nAct as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.\r\nFollow up on open tickets to ensure resolution and customer satisfaction.\r\nEscalate complex or high-priority issues to senior engineers or other IT teams as needed.\r\nTrack SLA compliance and keep stakeholders informed of ticket status and updates.\r\nCreate shift handover reports and maintain accurate logs of ongoing issues.\r\nRequirements: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.\r\n1-2 years of hands-on experience in a desktop support or helpdesk environment.\r\nExperience with dispatching or coordinating IT support is a strong plus.\r\nTechnical Skills: Proficiency in supporting Windows and Mac OS environments.\r\nFamiliarity with Microsoft Active Directory, Exchange, and Office 365.\r\nExperience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).\r\nUnderstanding of networking basics (TCP/IP, DNS, DHCP, VPN).\r\nPreferred Certifications: CompTIA A+, Network+, or Security+\r\nMicrosoft Certified: Modern Desktop Administrator Associate\r\nITIL Foundation (for process-oriented environments)\r\nWork Conditions: May include shift work, on-call rotation, or weekend support depending on business needs.\r\nCombination of desk-based and floor support (if on-site).\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Solon","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-12T00:51:31.583Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer(On-demand/Freelancer)","description":"The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritising tasks, and maintaining strong communication between IT and users.\r\nKey Responsibilities: Technical Support: Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.\r\nTroubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.\r\nAssist with system setups, hardware deployment, and software installations.\r\nPerform password resets, account unlocks, and basic user account administration.\r\nMaintain documentation of technical procedures and known issues.\r\nDispatch & Coordination: Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.\r\nAct as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.\r\nFollow up on open tickets to ensure resolution and customer satisfaction.\r\nEscalate complex or high-priority issues to senior engineers or other IT teams as needed.\r\nTrack SLA compliance and keep stakeholders informed of ticket status and updates.\r\nCreate shift handover reports and maintain accurate logs of ongoing issues.\r\nRequirements: Education & Experience: Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.\r\n1-2 years of hands-on experience in a desktop support or helpdesk environment.\r\nExperience with dispatching or coordinating IT support is a strong plus.\r\nTechnical Skills: Proficiency in supporting Windows and Mac OS environments.\r\nFamiliarity with Microsoft Active Directory, Exchange, and Office 365.\r\nExperience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).\r\nUnderstanding of networking basics (TCP/IP, DNS, DHCP, VPN).\r\nPreferred Certifications: CompTIA A+, Network+, or Security+\r\nMicrosoft Certified: Modern Desktop Administrator Associate\r\nITIL Foundation (for process-oriented environments)\r\nWork Conditions: May include shift work, on-call rotation, or weekend support depending on business needs.\r\nCombination of desk-based and floor support (if on-site).\r\nJ-18808-Ljbffr","datePosted":"2026-08-12T00:51:31.583Z","dateModified":"2026-08-12T00:51:31.583Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Solon","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9af7f5fd1e6a8bf79bbddd53"},"url":"https://jobsearcher.com/jobs/9af7f5fd1e6a8bf79bbddd53"}}