Lead Valet & Guest Experience Supervisor

Houston, United States | Posted on 05/21/2026United Valet Service is seeking a Lead Valet to oversee daily valet operations at an upscale restaurant in Houston. This role serves as the on-site point of accountability, ensuring service standards are executed consistently while supporting, directing, and holding the valet team to a high level of performance.This is a working leadership role. You will be actively parking vehicles while managing flow, guest experience, and team execution in real time.Key ResponsibilitiesLead and direct valet team during each shift to ensure smooth and efficient operationsSet the tone for guest experience by modeling proper greeting, urgency, and professionalismManage traffic flow, staging, and vehicle retrieval to minimize wait timesMonitor team performance, including appearance, phone usage, and service standardsEnsure proper key control, ticket handling, and vehicle tracking at all timesAddress guest concerns or service issues on the spot and elevate when necessaryTrain new valet drivers on procedures, safety, and hospitality expectationsCommunicate with restaurant management and United Valet Service leadership as neededEnsure the valet stand and surrounding areas are clean, organized, and presentableRequirementsMinimum 3 years of valet experience requiredPrior leadership or supervisory experience preferredMust be able to drive automatic and manual transmission vehiclesStrong operational awareness and ability to manage high-volume serviceProfessional, composed, and decisive under pressureExcellent communication and team leadership skillsValid driver's license with a clean driving recordAbility to work evenings, weekends, and holidaysAbility to stand, walk, and work outdoors for extended periodsWhat We OfferLeadership role within a high-end hospitality environmentOpportunity for advancement within United Valet ServiceConsistent schedule and team-oriented work environmentEqual Opportunity EmployerUnited Valet Service is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, disability, or any other protected status.J-18808-Ljbffr