Service Manager - Spec Shop

Join us at Butler Machinery as a Service Manager Location: Bismarck, ND Department: Service Type: Exempt, Full-Time Why This Role Matters Butler Machinery is a leader in the heavy equipment industry, providing reliable service, repair, and rebuild solutions for the mining and construction sectors. We’re seeking an experienced and driven Service Manager to lead our Spec Shop Team specializing in large-scale rebuilds for mining equipment, including engines, drivetrains, and major components. This is a hands-on leadership role ideal for someone who has built a strong technical foundation as a diesel technician and has well-rounded experience in managing people, projects, and customer expectations. The Service Manager oversees the shop’s daily operations, ensures high-quality rebuild outcomes, accurately quotes projects, and provides leadership that empowers technicians to perform at their best. What You’ll Do Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials). Develop, schedule, and oversee project timelines, budgets, and resource allocation. Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance. Monitor and enforce safety, environmental, and company compliance standards. Provide coaching, recognition, and professional development to support the shop team. Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles. Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities. Provide technical guidance and mentoring to service technicians and supervisors. Support warranty claims, failure analysis, and root cause investigations. What You Bring Industry Focus: Mining, construction, or drivetrain rebuild environments Technical Knowledge: Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment Excellent problem-solving and decision-making abilities Proven ability to manage multiple large-scale projects simultaneously Strong communication and customer service orientation Experience managing and coaching a high-performing team Completion of Lead Yourself for internal candidates is preferred What We Offer As a family-owned business for three generations, we’re a growing company that currently employs over 900 team members in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued growth and success. Along with ongoing professional development and growth opportunities, we offer a strong benefits package to support our team: 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution Health Insurance – 3 plan options Health Savings Account – Employer contribution up to $1,300/year Dependent Care Flex Spending Account Dental Insurance – 2 plan options Vision Insurance Basic Life/AD&D and Supplemental Life Insurance Employer-paid Short-Term Disability Coverage – 60% of base pay/salary Long-Term Disability Coverage Maternity / Paternity Benefits Holidays Paid Time Off (PTO) 401(K) Plan Employee Assistance Program (EAP) – including Health Coaching SmartDollar – employer-paid financial planning program Legal Shield/ID Shield products Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE/Vet/Disability #LI-Onsite