{"schemaVersion":"jobsearcher.job.v1","id":"9accd0e823a8b1d95496545b","url":"https://jobsearcher.com/jobs/9accd0e823a8b1d95496545b","canonicalUrl":"https://jobsearcher.com/jobs/9accd0e823a8b1d95496545b","title":"Technical Support Engineer - Remote Work","description":"At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.Technical Support Engineer at BairesDevIn this role, you'll diagnose and resolve issues in GenAI-powered chatbot and search tools, applying technical troubleshooting skills to a new generation of AI-driven products. Owning Zendesk configuration and Jira ticket hygiene, you'll operate at the connection point between TPMs, BAs, Scrum Masters, and engineering teams. This is your opportunity to bring engineering-minded troubleshooting to technical support, working on tools where AI behavior adds a layer of complexity beyond traditional support issues.What You'll Do:- Diagnose and resolve technical issues related to GenAI chatbot and search functionality.- Configure and administer Zendesk to support scalable ticket handling.- Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.- Support live chat platform operations and troubleshoot platform-level issues.- Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.What we are looking for:- 4+ years of experience in technical support engineering.- Experience with GenAI or AI-powered tools such as chatbots or search.- Experience with Zendesk administration and configuration.- Experience with Jira workflow and ticket management.- Background in live chat platform operations, such as Pinch or Intercom-type tooling.- Advanced proficiency in English.Nice to have:- Experience with business analysis or requirements gathering.- Participation in Scrum/Agile ceremonies.- Familiarity with CMS/TMS tools such as Help Center, policy content, or translation tooling.- Experience with dashboard or alerting tooling, including monitoring and log analysis.- Experience writing runbooks and SOP documentation.How we do make your work (and your life) easier:- 100% remote work (from anywhere).- Excellent compensation in USD or your local currency if preferred- Hardware and software setup for you to work from home.- Flexible hours: create your own schedule.- Paid parental leaves, vacations, and holidays.- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.Apply now and become part of a global team where your unique talents can truly thrive!","company":"BairesDev","rawCompany":"bairesdev","isRemote":true,"isActive":false,"createdAt":"2026-10-22T09:36:45.634Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer - Remote Work","description":"At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.Technical Support Engineer at BairesDevIn this role, you'll diagnose and resolve issues in GenAI-powered chatbot and search tools, applying technical troubleshooting skills to a new generation of AI-driven products. Owning Zendesk configuration and Jira ticket hygiene, you'll operate at the connection point between TPMs, BAs, Scrum Masters, and engineering teams. This is your opportunity to bring engineering-minded troubleshooting to technical support, working on tools where AI behavior adds a layer of complexity beyond traditional support issues.What You'll Do:- Diagnose and resolve technical issues related to GenAI chatbot and search functionality.- Configure and administer Zendesk to support scalable ticket handling.- Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.- Support live chat platform operations and troubleshoot platform-level issues.- Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.What we are looking for:- 4+ years of experience in technical support engineering.- Experience with GenAI or AI-powered tools such as chatbots or search.- Experience with Zendesk administration and configuration.- Experience with Jira workflow and ticket management.- Background in live chat platform operations, such as Pinch or Intercom-type tooling.- Advanced proficiency in English.Nice to have:- Experience with business analysis or requirements gathering.- Participation in Scrum/Agile ceremonies.- Familiarity with CMS/TMS tools such as Help Center, policy content, or translation tooling.- Experience with dashboard or alerting tooling, including monitoring and log analysis.- Experience writing runbooks and SOP documentation.How we do make your work (and your life) easier:- 100% remote work (from anywhere).- Excellent compensation in USD or your local currency if preferred- Hardware and software setup for you to work from home.- Flexible hours: create your own schedule.- Paid parental leaves, vacations, and holidays.- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.Apply now and become part of a global team where your unique talents can truly thrive!","datePosted":"2026-10-22T09:36:45.634Z","dateModified":"2026-10-22T09:36:45.634Z","hiringOrganization":{"@type":"Organization","name":"BairesDev","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9accd0e823a8b1d95496545b"},"url":"https://jobsearcher.com/jobs/9accd0e823a8b1d95496545b"}}