Central Operations Manager, USA

Department: OperationsLocation: New YorkCompensation: $110,000 - $130,000 / yearDescriptionUpway is looking for a Central Operations manager for the US market. This is a role for someone who combines strong problem solving skills with operational discipline, and who can bring structure, clarity, and consistency to complex, fast growing environments.The Central Operations Manager is involved in all facets of the operations (logistics, customer support, sourcing, variable costs and new services such as subscriptions, maintenance plans and ancillaries) for the US market.They will work closely with the Central Operations Team, Sourcing team, UpCenter Operations team (particularly the UpCenter leads of New York and Los Angeles) and product team to identify, implement, and monitor operational improvements across the business.What you will doKey responsibilitiesOwn key parts of Upway US Operations value chain.Manage, run and scale new services such as Subscriptions, Non-electric bikes and Ancillary revenues.Collaborate with external partners & clients to develop the above mentioned services.Design, implement and improve processes to optimize customer experience and financial efficiency.Ensure we deliver on our high quality standards, and analyze customer/partner feedback to keep raising the bar.Work closely with the New York and Los Angeles UpCenter Operations team, as well as other internal stakeholders such as the Sourcing Team and the Product team.What you will needSkills, knowledge & expertiseStrong academic background in engineering, finance, business or similar1-3 years of experience in Operations, Finance, Consulting or equivalentFluency in EnglishStrong communication and operational skillsOutstanding problem-solving skills, with a keen eye for detail, root cause analysis, and data interpretationDeeply customer-centric, always striving to enhance the Upway experienceComfort with working autonomously in a fast-paced and changing environmentEnergized by change and dynamic work settingReadiness to work on-site, we are based in Brooklyn, NYBenefitsWhy join Upway?Upway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital, Galvanize, AP Moller and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.You will receive a competitive cash compensation, equity shares in the form of stock options and an annual bonus based on the performance of the company.Additionally you will receive Comprehensive healthcare coverage, the chance to participate in the company's 401K plan, 15% off your next e-Bike!, monthly phone allowance, Parental leave and Unlimited vacation policy.You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day life, and you’ll become an expert in these topics.