Multimedia Support Specialist

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Motion Recruitment Partners, LLC, is seeking the following. Apply via Dice today!Our client is looking for a Multimedia Support Specialist for a 7-month contract in Chicago, IL 60606.Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.Contract Duration: 7 MonthsRequired Skills & ExperienceCollege diploma in a related field or equivalent practical experience. 3+ years of experience in IT, AV support, multimedia services, or conference room technology support. Strong customer service and relationship management skills. Excellent verbal and written communication skills. Strong technical troubleshooting and problem-solving ability. Proficiency in Microsoft Office applications. Experience supporting AV/multimedia environments. Hands-on experience with conferencing systems such as Cisco TelePresence, Polycom, WebEx, Teams, or similar. Familiarity with Apple iOS and Android devices. Experience with ticketing/service management systems. Ability to multitask and prioritize in a fast-paced environment. Ability to respond quickly to urgent and ad-hoc requests. Ability to work independently with minimal supervision. Professional presence when supporting executives and senior leadership. Desired Skills & ExperienceExperience supporting executive boardrooms or conference centers. Exposure to networking concepts related to conferencing systems. Knowledge of hybrid meeting room technologies. What You Will Be Doing Daily Responsibilities Provide day-to-day support, maintenance, and troubleshooting of multimedia and AV equipment in conference centers and meeting rooms. Set up, operate, and test audiovisual systems, including:Flat panels and projectors Internal and external laptops Microphones VOIP / teleconference systems Video conferencing systems Mobile devices Support collaboration platforms and conferencing technologies, including Cisco TelePresence, Polycom, WebEx, Microsoft Teams, Skype for Business, and similar tools. Coordinate with external vendors, multimedia suppliers, and AV service providers. Serve as liaison with business partners, executives, leadership teams, and distinguished guests for technical support during meetings and events. Support highly confidential, time-sensitive, and high-profile meetings with urgency and discretion. Troubleshoot system issues, software updates, break/fix incidents, and connectivity problems. Manage video conferencing bridges and endpoint connectivity where applicable. Track requests and incidents through ticketing systems. Recommend service improvements, technology enhancements, and cost-saving opportunities. Maintain awareness of emerging technologies that can improve workplace productivity and user experience. Applicants must be currently authorized to work in the US on a full-time basis now and in the future.