{"schemaVersion":"jobsearcher.job.v1","id":"9a77ca0f4a012dfaf5dfb376","url":"https://jobsearcher.com/jobs/9a77ca0f4a012dfaf5dfb376","canonicalUrl":"https://jobsearcher.com/jobs/9a77ca0f4a012dfaf5dfb376","title":"Implementation Specialist","description":"As an Implementation Specialist at Secureframe, you will play a key role in ensuring the success and satisfaction of our clients. You will establish strong relationships with customers, understand their needs, and assist them in configuring our platform. This role reports to the Senior Director of Customer Success and requires close collaboration with executive leadership as well as the Sales, Partnerships, Product Management, and Customer Experience teams.\n\nThis role is a fully remote base in Canada.\nWhat You'll Do\nDevelop a deep understanding of our product to effectively guide clients through the onboarding process.\nCustomize our product to meet the specific needs and requirements of each customer.\nAnalyze customer engagement with our product to enhance their usage and satisfaction during the implementation period.\nServe as the main point of contact for customers post-sale, ensuring a seamless transition to the Customer Success team.\nCollect customer feedback and contribute to the continuous improvement of the implementation process and the Secureframe platform.\nFacilitate seamless migrations for customers transitioning from other platforms to Secureframe.\nMonitor implementation projects to ensure timely delivery, continuously refining processes for greater efficiency and customer satisfaction.\nWho We're Looking For\n1-2 years of experience in a client-facing role, such as technical support, project management, or IT consulting.\nStrong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA) is preferred.\nExcellent project management skills, with the ability to handle multiple implementation projects simultaneously.\nStrong empathy for customers and a solution-oriented mindset.\nOutstanding communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.\nAbility to collaborate effectively and balance the needs of both the Secureframe team and our customers.\nPassionate about working in a fast-paced, rapidly changing environment.","company":"Secureframe","rawCompany":"secureframe","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:21:09.094Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Specialist","description":"As an Implementation Specialist at Secureframe, you will play a key role in ensuring the success and satisfaction of our clients. You will establish strong relationships with customers, understand their needs, and assist them in configuring our platform. This role reports to the Senior Director of Customer Success and requires close collaboration with executive leadership as well as the Sales, Partnerships, Product Management, and Customer Experience teams.\n\nThis role is a fully remote base in Canada.\nWhat You'll Do\nDevelop a deep understanding of our product to effectively guide clients through the onboarding process.\nCustomize our product to meet the specific needs and requirements of each customer.\nAnalyze customer engagement with our product to enhance their usage and satisfaction during the implementation period.\nServe as the main point of contact for customers post-sale, ensuring a seamless transition to the Customer Success team.\nCollect customer feedback and contribute to the continuous improvement of the implementation process and the Secureframe platform.\nFacilitate seamless migrations for customers transitioning from other platforms to Secureframe.\nMonitor implementation projects to ensure timely delivery, continuously refining processes for greater efficiency and customer satisfaction.\nWho We're Looking For\n1-2 years of experience in a client-facing role, such as technical support, project management, or IT consulting.\nStrong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA) is preferred.\nExcellent project management skills, with the ability to handle multiple implementation projects simultaneously.\nStrong empathy for customers and a solution-oriented mindset.\nOutstanding communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.\nAbility to collaborate effectively and balance the needs of both the Secureframe team and our customers.\nPassionate about working in a fast-paced, rapidly changing environment.","datePosted":"2026-04-12T21:21:09.094Z","dateModified":"2026-04-12T21:21:09.094Z","hiringOrganization":{"@type":"Organization","name":"Secureframe","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9a77ca0f4a012dfaf5dfb376"},"url":"https://jobsearcher.com/jobs/9a77ca0f4a012dfaf5dfb376"}}