E-Commerce Sales, Operations & Fulfillment Coordinator

Job Description E-Commerce Sales, Operations & Fulfillment CoordinatorHialeah Gardens, FloridaOpportunity to join a dynamic and growing organizationA growing company specialized in kitchen and bath products is seeking a highly motivated, tech-savvy, and results-driven professional to join its team.This position plays a key role in managing and growing online sales operations across multiple digital channels, while also overseeing fulfillment processes, customer service follow-up, and daily operational coordination.The ideal candidate must combine strong commercial understanding, e-commerce platform expertise, operational control, and the ability to ensure an excellent customer experience from order placement through final delivery.Key Responsibilities· Develop and execute strategies to drive online sales growth across B2C and B2B channels.· Manage and optimize sales performance across digital platforms including Shopify, Wayfair, Amazon, Walmart Marketplace, Beyond, eBay, Lowe's, TikTok Shop, Pinterest Shop, Meta, and Google Ads.· Oversee product listings, pricing strategies, promotions, and content optimization across marketplaces.· Monitor sales data, customer behavior, and channel performance to identify growth opportunities and improve profitability.· Ensure product information is accurate, compelling, properly categorized, and optimized for search visibility.· Supervise day-to-day order fulfillment processes to ensure orders are prepared accurately and shipped on time.· Coordinate with warehouse fulfillment staff responsible for order picking, packing, labeling, and shipment preparation.· Monitor shipment tracking, delivery performance, and carrier-related incidents.· Oversee returns, claims, replacements, shipping issues, and customer service escalations.· Ensure packaging quality and order accuracy before shipment dispatch.· Act as the operational link between e-commerce sales, warehouse fulfillment, and customer satisfaction.· Support logistics coordination to maintain smooth order flow across all online channels.· Collaborate with internal teams including customer service, warehouse, operations, product management, and sales.· Identify operational inefficiencies and implement improvements to optimize workflow and customer experience.· Stay current on e-commerce trends, digital tools, and platform updates.Requirements· Bilingual English / Spanish.· Relevant hands-on experience in e-commerce sales, marketplace management, fulfillment coordination, and online operational processes.· Hands-on experience managing Shopify, Amazon, Wayfair, Walmart Marketplace, eBay, or similar platforms.· Strong understanding of fulfillment operations, shipment coordination, and order flow management.· Experience handling customer claims, returns, and after-sales service.· Hands-on experience with SAP Business One or similar ERP systems is highly valued.· Strong Excel skills and proficiency in Microsoft Office.· Analytical mindset with strong problem-solving ability.· Commercial and sales-driven mindset.· Experience in pricing management and digital sales performance.· Knowledge of SEO, PPC, and digital marketing is a plus.· Experience in kitchen, bath, home improvement, or related product categories is highly valued.We value candidates who can integrate commercial vision, operational control, and effective follow-up throughout the online sales experience.Company Description Growing company specialized in kitchen and bath products, operating across multiple sales channels and focused on delivering quality products and service excellence. Company Description Growing company specialized in kitchen and bath products, operating across multiple sales channels and focused on delivering quality products and service excellence.