{"schemaVersion":"jobsearcher.job.v1","id":"9a5c919a175d2e2dfb312c3e","url":"https://jobsearcher.com/jobs/9a5c919a175d2e2dfb312c3e","canonicalUrl":"https://jobsearcher.com/jobs/9a5c919a175d2e2dfb312c3e","title":"Tech Support","description":"About this role:\nAs a Technical Support Agent, you play a vital role in the branch's daily operation. We are seeking a responsible, patient, and energetic technical problem solver. Must be capable of working on-site each day.\nESSENTIAL JOB FUNCTIONS:\nAssist customers with technical or product issues in a friendly and enthusiastic manner\nAssist customers with system setup and product configuration via phone or remote system\nEnsure that long term customer relationships are protected by providing value added services\nGuide customers through troubleshooting process and provide a solution for product problem\nRefer customer concerns about billing practices and charges for services rendered to the appropriate department for investigation and resolution\nMaintain professional and technical knowledge by attending manufacturer training, conferences, etc., as assigned by the supervisor\nTest and troubleshoot returned products, provide solutions for the sales team or clients; report product issues to the manufacturer\nAssist with performing a variety of tests to determine whether product functions as specified; determine the cause of product failure; analyze test results\nRecord customer support cases and maintain records, reports and suggestions for better operation and product improvement.\nSupport sales team in a timely manner, provide updated information to Sales\nMaintain network and phone service stability, solve any technical issues that might disrupt business operations\nDisclose and update the Project Manager of any new notes, details, or situations regarding a registered Project when a customer asks.\nReview material and equipment lists for installation and service repairs. Document and report any material discrepancies as required\nResponsible and accountable for all parts, materials, equipment, tools, and supplies that are released to technician’s custody. Maintain accurate inventory records for all items\nResponsible for completing all assigned tasks within the specified cost budget and schedule, personally responsible for the quality of work performed\nAssist with the completion of all in-house assembly/test/checkout tasks, as required\nAssist with solving technical challenges as they arise\nHelp to resolve potential problems before they can have a negative impact on the customer and the company\nSeek guidance and direction as necessary for the performance of duties\nQUALIFICATIONS AND SKILLS\nOne year experience in troubleshooting and installing CCTV systems is required\nKnowledge of wired and wireless networking, including access points, managed switches, and enterprise-grade routers\nGood communication and phone skills, bilingual is preferred\nAble to take multi-task and work under pressure\nBachelor's degree is required.\nPromotions are available for this position.","company":"Enssecurity","rawCompany":"enssecurity","city":"Industry","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T13:00:20.817Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"}],"industries":[{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"449210","title":"Electronics and Appliance Retailers","slug":"electronics-and-appliance-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support","description":"About this role:\nAs a Technical Support Agent, you play a vital role in the branch's daily operation. We are seeking a responsible, patient, and energetic technical problem solver. Must be capable of working on-site each day.\nESSENTIAL JOB FUNCTIONS:\nAssist customers with technical or product issues in a friendly and enthusiastic manner\nAssist customers with system setup and product configuration via phone or remote system\nEnsure that long term customer relationships are protected by providing value added services\nGuide customers through troubleshooting process and provide a solution for product problem\nRefer customer concerns about billing practices and charges for services rendered to the appropriate department for investigation and resolution\nMaintain professional and technical knowledge by attending manufacturer training, conferences, etc., as assigned by the supervisor\nTest and troubleshoot returned products, provide solutions for the sales team or clients; report product issues to the manufacturer\nAssist with performing a variety of tests to determine whether product functions as specified; determine the cause of product failure; analyze test results\nRecord customer support cases and maintain records, reports and suggestions for better operation and product improvement.\nSupport sales team in a timely manner, provide updated information to Sales\nMaintain network and phone service stability, solve any technical issues that might disrupt business operations\nDisclose and update the Project Manager of any new notes, details, or situations regarding a registered Project when a customer asks.\nReview material and equipment lists for installation and service repairs. Document and report any material discrepancies as required\nResponsible and accountable for all parts, materials, equipment, tools, and supplies that are released to technician’s custody. Maintain accurate inventory records for all items\nResponsible for completing all assigned tasks within the specified cost budget and schedule, personally responsible for the quality of work performed\nAssist with the completion of all in-house assembly/test/checkout tasks, as required\nAssist with solving technical challenges as they arise\nHelp to resolve potential problems before they can have a negative impact on the customer and the company\nSeek guidance and direction as necessary for the performance of duties\nQUALIFICATIONS AND SKILLS\nOne year experience in troubleshooting and installing CCTV systems is required\nKnowledge of wired and wireless networking, including access points, managed switches, and enterprise-grade routers\nGood communication and phone skills, bilingual is preferred\nAble to take multi-task and work under pressure\nBachelor's degree is required.\nPromotions are available for this position.","datePosted":"2026-08-08T13:00:20.817Z","dateModified":"2026-08-08T13:00:20.817Z","hiringOrganization":{"@type":"Organization","name":"Enssecurity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Industry","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9a5c919a175d2e2dfb312c3e"},"url":"https://jobsearcher.com/jobs/9a5c919a175d2e2dfb312c3e"}}