{"schemaVersion":"jobsearcher.job.v1","id":"9a227ca897b2b69e8eeeadd6","url":"https://jobsearcher.com/jobs/9a227ca897b2b69e8eeeadd6","canonicalUrl":"https://jobsearcher.com/jobs/9a227ca897b2b69e8eeeadd6","title":"Operations Coordinator","description":"Operations CoordinatorPavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.\r\nAs a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.\r\nWith a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com\r\nPavion and our family of companies are seeking a talented and motivated Operations Coordinator to join our security business unit.\r\nPrimary Responsibilities:\r\nRespond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)\r\nDetermine the appropriate course of action and follow through to ensure resolution\r\nCoordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope\r\nPerform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request\r\nManage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope\r\nAssist with permitting: Certificates of insurance, State contractors license, DIR Registration, General electrician state certificate for each employee, Updated safety certifications, Employees union dispatch slips, W9, DAS 140 & 142, Letter of assent, Preliminary notice and Certified payroll\r\nBasic Qualifications:High School Diploma or equivalent\r\n2+ years of customer service, dispatch and/or tech support experience\r\nWell versed in all compliance documentation for construction projects. Understand fire projects and can assist with permitting.\r\nSecurity clearance\r\nPreferred Qualifications:Organizational skills\r\nAble to navigate computer based ticketing system\r\nExperience managing schedules\r\nStrong multi-tasking and documentation skills\r\nDetail oriented and analytic problem solver\r\nMechanical/technical aptitude\r\nCustomer service attitude\r\nAbility to multi-task under pressure\r\nTime management and ability to meet deadlines\r\nCompensation based on experience: $28-32/HR\r\nPavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.\r\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.","company":"Pavion","rawCompany":"pavion","city":"Brea","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:23:59.215Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"238210","title":"Electrical Contractors and Other Wiring Installation Contractors","slug":"electrical-contractors-and-other-wiring-installation-contractors"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Coordinator","description":"Operations CoordinatorPavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.\r\nAs a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.\r\nWith a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com\r\nPavion and our family of companies are seeking a talented and motivated Operations Coordinator to join our security business unit.\r\nPrimary Responsibilities:\r\nRespond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)\r\nDetermine the appropriate course of action and follow through to ensure resolution\r\nCoordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope\r\nPerform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request\r\nManage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope\r\nAssist with permitting: Certificates of insurance, State contractors license, DIR Registration, General electrician state certificate for each employee, Updated safety certifications, Employees union dispatch slips, W9, DAS 140 & 142, Letter of assent, Preliminary notice and Certified payroll\r\nBasic Qualifications:High School Diploma or equivalent\r\n2+ years of customer service, dispatch and/or tech support experience\r\nWell versed in all compliance documentation for construction projects. Understand fire projects and can assist with permitting.\r\nSecurity clearance\r\nPreferred Qualifications:Organizational skills\r\nAble to navigate computer based ticketing system\r\nExperience managing schedules\r\nStrong multi-tasking and documentation skills\r\nDetail oriented and analytic problem solver\r\nMechanical/technical aptitude\r\nCustomer service attitude\r\nAbility to multi-task under pressure\r\nTime management and ability to meet deadlines\r\nCompensation based on experience: $28-32/HR\r\nPavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.\r\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.","datePosted":"2026-04-09T08:23:59.215Z","dateModified":"2026-04-09T08:23:59.215Z","hiringOrganization":{"@type":"Organization","name":"Pavion","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brea","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9a227ca897b2b69e8eeeadd6"},"url":"https://jobsearcher.com/jobs/9a227ca897b2b69e8eeeadd6"}}