{"schemaVersion":"jobsearcher.job.v1","id":"99ebd753b1bbb1faae66980c","url":"https://jobsearcher.com/jobs/99ebd753b1bbb1faae66980c","canonicalUrl":"https://jobsearcher.com/jobs/99ebd753b1bbb1faae66980c","title":"/ Desktop Services Engineer","description":"Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.\r\nWith revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest \"Canadian-Owned\" IT staffing/consulting company.\r\nProcom's areas of staffing expertise include:\r\n* Application Development\r\n* Project Management\r\n* Quality Assurance\r\n* Business/Systems Analysis\r\n* Datawarehouse & Business Intelligence\r\n* Infrastructure & Network Services\r\n* Risk Management & Compliance\r\n* Business Continuity & Disaster Recovery\r\n* Security & Privacy\r\nSpecialties• Contract Staffing (Staff Augmentation)\r\n* Permanent Placement (Staff Augmentation)\r\n* ICAP (Contractor Payroll)\r\n* Flextrack (Vendor Management System)\r\nJob Description Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.\r\nProvide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:\r\nProvide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:\r\nCorrecting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.\r\nManaging returns on warranted parts and systems\r\nPackaging and shipping replacement parts to customers\r\nMaintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers\r\nMay participate in development of information technology and infrastructure projects\r\nInstalling, supporting and troubleshooting approved desktop software\r\nPerforming planned maintenance, moves, adds and changes\r\nProvide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)\r\nProvides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel\r\nExercises judgment with defined procedures and practices to determine appropriate action\r\nCreating and maintaining images for standard systems\r\nRecommends hardware and software solutions, including new acquisitions and upgrades\r\nDemonstrates good judgment in selecting methods and techniques for obtaining solutions\r\nUses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures\r\nAbility to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities:\r\nConsulting with the Service Desk on support calls\r\nAble to communicate highly technical information to both technical and non-technical personnel\r\nProviding Case status updates to management and end-users\r\nProviding phone support and diagnostics to remote customers\r\nParticipating in training programs designed to educate customers about basic and specialized applications\r\nDevelops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support\r\nQualifications Reliability and a strong sense of responsibility\r\nAbility to work independently and take ownership\r\nSolid technical and analytical skills required\r\nAbility to troubleshoot, support, and repair software and hardware for desktop and laptop computers\r\nKnowledge of supported Microsoft Windows operating systems\r\nExperience with Active Directory administration\r\nKnowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office\r\nStrong interpersonal skills in dealing with a wide range of customers with varying computer abilities\r\nExperience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues\r\nEDUCATION and/or WORK EXPERIENCE:\r\nAssociate's Degree or equivalent experience required\r\nA+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred\r\n2-4 years or more of related experience preferred SPECIAL CONDITIONS: (Travel, work environment, physical demands, certificates, licenses etc..)\r\nAbility to travel as required.\r\nAbility to lift 50lbs (printers, desktop machines, etc).\r\nAdditional Information PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.\r\nJ-18808-Ljbffr","company":"Procom","rawCompany":"procom","city":"Olathe","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-06-25T01:21:31.548Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"/ Desktop Services Engineer","description":"Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.\r\nWith revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest \"Canadian-Owned\" IT staffing/consulting company.\r\nProcom's areas of staffing expertise include:\r\n* Application Development\r\n* Project Management\r\n* Quality Assurance\r\n* Business/Systems Analysis\r\n* Datawarehouse & Business Intelligence\r\n* Infrastructure & Network Services\r\n* Risk Management & Compliance\r\n* Business Continuity & Disaster Recovery\r\n* Security & Privacy\r\nSpecialties• Contract Staffing (Staff Augmentation)\r\n* Permanent Placement (Staff Augmentation)\r\n* ICAP (Contractor Payroll)\r\n* Flextrack (Vendor Management System)\r\nJob Description Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.\r\nProvide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:\r\nProvide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:\r\nCorrecting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.\r\nManaging returns on warranted parts and systems\r\nPackaging and shipping replacement parts to customers\r\nMaintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers\r\nMay participate in development of information technology and infrastructure projects\r\nInstalling, supporting and troubleshooting approved desktop software\r\nPerforming planned maintenance, moves, adds and changes\r\nProvide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)\r\nProvides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel\r\nExercises judgment with defined procedures and practices to determine appropriate action\r\nCreating and maintaining images for standard systems\r\nRecommends hardware and software solutions, including new acquisitions and upgrades\r\nDemonstrates good judgment in selecting methods and techniques for obtaining solutions\r\nUses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures\r\nAbility to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities:\r\nConsulting with the Service Desk on support calls\r\nAble to communicate highly technical information to both technical and non-technical personnel\r\nProviding Case status updates to management and end-users\r\nProviding phone support and diagnostics to remote customers\r\nParticipating in training programs designed to educate customers about basic and specialized applications\r\nDevelops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support\r\nQualifications Reliability and a strong sense of responsibility\r\nAbility to work independently and take ownership\r\nSolid technical and analytical skills required\r\nAbility to troubleshoot, support, and repair software and hardware for desktop and laptop computers\r\nKnowledge of supported Microsoft Windows operating systems\r\nExperience with Active Directory administration\r\nKnowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office\r\nStrong interpersonal skills in dealing with a wide range of customers with varying computer abilities\r\nExperience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues\r\nEDUCATION and/or WORK EXPERIENCE:\r\nAssociate's Degree or equivalent experience required\r\nA+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred\r\n2-4 years or more of related experience preferred SPECIAL CONDITIONS: (Travel, work environment, physical demands, certificates, licenses etc..)\r\nAbility to travel as required.\r\nAbility to lift 50lbs (printers, desktop machines, etc).\r\nAdditional Information PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T01:21:31.548Z","dateModified":"2026-06-25T01:21:31.548Z","hiringOrganization":{"@type":"Organization","name":"Procom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Olathe","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"99ebd753b1bbb1faae66980c"},"url":"https://jobsearcher.com/jobs/99ebd753b1bbb1faae66980c"}}