Front Desk (Part-Time)

Job Description Description:The Front Desk Agent is responsible for greeting guests, processing check in and check outs, answers questions and resolve guest issues while compliance with policies and procedures.Essential FunctionsTo perform this job successfully an individual must be able to performs all essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Responsible for front desk operations adhering to Hampton Inn standards, including but not limited to: Greets, checks-in and checks-out guests with a friendly and clear voiceMonitors room availabilityAccurately manages phone and online reservationsAnswers phone calls using proper telephone etiquetteKeeps accurate accounts of cash, checks and credit transactionsResponds to guest requests and complaints in a professional and courteous mannerProvide guests with information about hotel and local attractionsMaintains cleanliness of lobbyRe stocks, maintains cleanliness, and breaks down breakfast area in the morningAct as Manager on Duty for the hotel in the absence of the General Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may ariseAlways maintain a professional and high-quality service-oriented environmentHas knowledge of emergency procedures and implementation of proceduresPerforms other duties as neededRequirements:CompetenciesTime ManagementOrganizational SkillsCustomer Service SkillsCommunication SkillsWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is required to stand 99% of the shift; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb, or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.Position Type/Expected Hours of WorkMust be able to work weekends and holidays.TravelNo travel is expected for this position. Must have reliable transportation to work.Required ExperiencePrevious Hotel Front Office experience preferredCustomer Service experience preferredAn operational knowledge and proficiency in Front Office Systems and Microsoft Office suite (Word, Excel, PowerPoint).Proficient in EnglishPreferred EducationHigh school diploma or GED diploma preferred.Additional Eligibility QualificationsBilingual preferred but not required