{"schemaVersion":"jobsearcher.job.v1","id":"99b463aed904a9722a6f31f7","url":"https://jobsearcher.com/jobs/99b463aed904a9722a6f31f7","canonicalUrl":"https://jobsearcher.com/jobs/99b463aed904a9722a6f31f7","title":"Client Success Manager","description":"Overview\nIn this role, you act as the primary advocate for assigned clients, aligning ADP products and services with client expectations while safeguarding long-term value. You will manage cross-functional collaboration to support service delivery, optimize client satisfaction, and protect recurring revenue. Your work focuses on building trusted partnerships, driving retention, and shaping client outcomes in a dynamic APAC context. You join a client-centric team that emphasizes professional service and strategic advisory.\n\nResponsibilitiesManage a portfolio of client accounts across products and business lines, understanding each client’s business to influence priorities and future needsAlign resources and internal stakeholders to support service delivery and ADP’s broader presenceKeep clients informed about ADP strategy, roadmap, and service evolution to strengthen advocacyServe as the primary contact for issue resolution, assess impact, and manage action plans per commitmentsLead proactive partnership and advisory discussions based on client issues and data analysisConduct regular Service Reviews, analyze performance against SLAs, and drive improvement actionsAct as the voice of ADP to the client and client advocate within ADPCollaborate with internal teams to resolve major escalations in a timely mannerApply client success strategies to deliver service excellence and retentionManage contracts, renewals, and opportunities, aligning with product and client contextContribute to team retention targets and identify growth opportunities with evolving client needsProtect recurring revenue by leveraging contract knowledge for profitability and partnershipsIdentify cross-team opportunities to deliver stronger client solutions and promote ADP productsEstablish strong relationships across the broader ADP organization to support client needsMaintain a diverse portfolio of referable clients and ensure accurate CRM reference dataParticipate in internal initiatives and learning to strengthen HCM knowledgeReview tickets with clients to ensure timely closure within SLAProvide timely closure updates on client issues in partnership with internal stakeholdersPerform other duties to support business and client needs\nKey requirementsMinimum 5 years in client success, relationship management, or related operationsProven history of building strong client relationships and driving retention in medium to large organizationsExcellent communication, interpersonal, and presentation skillsStrong time management and organizational abilitiesNegotiation and influencing skillsCreative thinker with ability to identify opportunities to strengthen relationships and profitabilityAnalytical, problem-solving, reporting, and data-driven decision-making capabilitiesKnowledge of Payroll, Time and Attendance, and HCM practices preferredCommunicationInterpersonal skillsNegotiationCRM systems usageData analysis and reportingUnderstanding of SLAs and service delivery","company":"Adp Automatic Data Processing","rawCompany":"adp automatic data processing","city":"Chaska","state":"MN","isRemote":false,"isActive":true,"createdAt":"2026-09-15T04:10:50.150Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Success Manager","description":"Overview\nIn this role, you act as the primary advocate for assigned clients, aligning ADP products and services with client expectations while safeguarding long-term value. You will manage cross-functional collaboration to support service delivery, optimize client satisfaction, and protect recurring revenue. Your work focuses on building trusted partnerships, driving retention, and shaping client outcomes in a dynamic APAC context. You join a client-centric team that emphasizes professional service and strategic advisory.\n\nResponsibilitiesManage a portfolio of client accounts across products and business lines, understanding each client’s business to influence priorities and future needsAlign resources and internal stakeholders to support service delivery and ADP’s broader presenceKeep clients informed about ADP strategy, roadmap, and service evolution to strengthen advocacyServe as the primary contact for issue resolution, assess impact, and manage action plans per commitmentsLead proactive partnership and advisory discussions based on client issues and data analysisConduct regular Service Reviews, analyze performance against SLAs, and drive improvement actionsAct as the voice of ADP to the client and client advocate within ADPCollaborate with internal teams to resolve major escalations in a timely mannerApply client success strategies to deliver service excellence and retentionManage contracts, renewals, and opportunities, aligning with product and client contextContribute to team retention targets and identify growth opportunities with evolving client needsProtect recurring revenue by leveraging contract knowledge for profitability and partnershipsIdentify cross-team opportunities to deliver stronger client solutions and promote ADP productsEstablish strong relationships across the broader ADP organization to support client needsMaintain a diverse portfolio of referable clients and ensure accurate CRM reference dataParticipate in internal initiatives and learning to strengthen HCM knowledgeReview tickets with clients to ensure timely closure within SLAProvide timely closure updates on client issues in partnership with internal stakeholdersPerform other duties to support business and client needs\nKey requirementsMinimum 5 years in client success, relationship management, or related operationsProven history of building strong client relationships and driving retention in medium to large organizationsExcellent communication, interpersonal, and presentation skillsStrong time management and organizational abilitiesNegotiation and influencing skillsCreative thinker with ability to identify opportunities to strengthen relationships and profitabilityAnalytical, problem-solving, reporting, and data-driven decision-making capabilitiesKnowledge of Payroll, Time and Attendance, and HCM practices preferredCommunicationInterpersonal skillsNegotiationCRM systems usageData analysis and reportingUnderstanding of SLAs and service delivery","datePosted":"2026-09-15T04:10:50.150Z","dateModified":"2026-09-15T04:10:50.150Z","hiringOrganization":{"@type":"Organization","name":"Adp Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chaska","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"99b463aed904a9722a6f31f7"},"url":"https://jobsearcher.com/jobs/99b463aed904a9722a6f31f7"}}