{"schemaVersion":"jobsearcher.job.v1","id":"99a4a585e24d711d1bdb4f3a","url":"https://jobsearcher.com/jobs/99a4a585e24d711d1bdb4f3a","canonicalUrl":"https://jobsearcher.com/jobs/99a4a585e24d711d1bdb4f3a","title":"Sr. Software Engineer","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat you'll do\n\nThe Senior Incident Commander is part of the SRE Incident Response team at Docusign. The role is around leading and facilitating incidents and incident management processes around our products and security. The role involves strategic project management, effective communication with stakeholders including executive leadership, and handling challenging incidents independently. They play a pivotal role in developing Docusign’s overall service excellence practice by creating standard operating procedures, training material, operationalizing action items and provide valuable metrics for improvement. The role also requires daily incident management support across various Docusign infrastructures globally, ensuring the maintenance of service levels. The role will facilitate resolution for all major incidents, and handling communications via bridge calls and emails. The role includes on-call responsibilities outside business hours and weekends, daily reporting, ticket administration, and general production assurance duties. The ideal candidate is self-motivated and responsible, with the ability to prioritize under heavy workloads and operate under time constraints. Adherence to established procedures and detailed documentation of incidents and resolution steps is essential.\n\nThis position is an individual contributor role reporting to the Senior Director, Site Reliability Engineering.\n\nResponsibility\n\nServe as a subject matter expert for Docusign’s incident management\n\nPartner with the SRE team to manage complex and sensitive critical incidents to conclusion, identifying and resolving challenges to ensure timely resolution\n\nPartner with Service Owners and SRE to craft quality RCA and drive improvements across the domain to minimize number of incidents and their severity\n\nMonitor, evaluate and report on incident management programs, processes and statistics to assure continuous improvement, implementing automated procedures to capture such data consistently\n\nLead post-incident reviews (RCA) by working with Service Owners and SREs to identify root causes, propose actionable improvements, and implement processes that minimize the number and severity of future incidents\n\nLeverage organizational data to analyze incident trends, operational success metrics, and key areas for improvement, enabling data-driven decision-making and proactive prevention strategies\n\nUtilize advanced monitoring and automation tools to identify opportunities to reduce response times, and ensure swift mitigation of risks, enabling more efficient management of major incidents and preventing incident recurrence\n\nRegularly interact with senior leaders to facilitate effective incident handling or project delivery, producing suitable communications\n\nGenerate communications for multiple audience types, both customer-facing and internal\n\nPrioritize incidents based on impact and urgency and classify them based on customer and operational impact, ensuring efficient resource allocation and effective resolution\n\nEngage resources to resolve major incidents and minimize customer/business impact, managing escalation pathos as necessary\n\nServe as an escalation point within the Incident Management process, contributing to and initiating Crisis Incident response processes and applying the escalation process when required\n\nAnalyze incident data for anomalies, correlations, and trends against operational success criteria to improve incident response and prevention strategies\n\nParticipate in a rotational shift 24 x 7 x 365\n\nJob Designation\n\nRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat you bring\n\nBasic\n\n8+ years of experience in Incident Management, including leadership of major incidents and high-severity situations\n\nExperience in operating and implementing Incident Management tools\n\nExperience with monitoring platforms and applications like Prometheus, Grafana, Azure Data Explorer, Incident.io\n\nExperience with cloud and on-premise system architecture and design\n\nExperience with troubleshooting techniques and problem-solving in a 24x7x365 environment\n\nPreferred\n\nBe Customer First - analyze incidents from customers perspective and drive through all phases to mitigation\n\nLeadership during incident calls, confidently driving towards resolution while communicating progress effectively to all stakeholders\n\nStrong cross-functional collaboration, coordinating with multiple internal teams to establish containment and remediation strategies are implemented and carried out\n\nAbility to lead incident calls confidently and independently to a successful resolution\n\nAbility to understand and work within complex, large enterprise business environments\n\nProcess improvement experience, including conducting process analysis, identifying inefficiencies, and implementing recommended solutions\n\nExperience managing complex security and privacy investigations\n\nExcellent oral and written communication skills, with the ability to tailor messages for technical and non-technical audiences\n\nAbility to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority\n\nSkilled in understanding infrastructure dependencies and system integrations to perform troubleshooting in public/private cloud environments\n\nApplied mitigation experience with microservices architecture, CI/CD pipelines, network architecture, data storage solutions, and virtualization across hybrid environments, ensuring rapid incident resolution, effective rollback practices, and minimized downtime in highly distributed systems\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nCalifornia: $146,400.00 - $235,375.00 base salary\n\nIllinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary\n\nWashington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary\n\nWashington DC: $146,400.00 - $206,775.00 base salary\n\nOhio: $122,500.00 - $172,975.00 base salary\n\nThis role is also eligible for the following:\n\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nLife at Docusign\n\nWorking here\n\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\n\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.","company":"DocuSign","rawCompany":"docusign","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-03T10:23:02.296Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Software Engineer","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat you'll do\n\nThe Senior Incident Commander is part of the SRE Incident Response team at Docusign. The role is around leading and facilitating incidents and incident management processes around our products and security. The role involves strategic project management, effective communication with stakeholders including executive leadership, and handling challenging incidents independently. They play a pivotal role in developing Docusign’s overall service excellence practice by creating standard operating procedures, training material, operationalizing action items and provide valuable metrics for improvement. The role also requires daily incident management support across various Docusign infrastructures globally, ensuring the maintenance of service levels. The role will facilitate resolution for all major incidents, and handling communications via bridge calls and emails. The role includes on-call responsibilities outside business hours and weekends, daily reporting, ticket administration, and general production assurance duties. The ideal candidate is self-motivated and responsible, with the ability to prioritize under heavy workloads and operate under time constraints. Adherence to established procedures and detailed documentation of incidents and resolution steps is essential.\n\nThis position is an individual contributor role reporting to the Senior Director, Site Reliability Engineering.\n\nResponsibility\n\nServe as a subject matter expert for Docusign’s incident management\n\nPartner with the SRE team to manage complex and sensitive critical incidents to conclusion, identifying and resolving challenges to ensure timely resolution\n\nPartner with Service Owners and SRE to craft quality RCA and drive improvements across the domain to minimize number of incidents and their severity\n\nMonitor, evaluate and report on incident management programs, processes and statistics to assure continuous improvement, implementing automated procedures to capture such data consistently\n\nLead post-incident reviews (RCA) by working with Service Owners and SREs to identify root causes, propose actionable improvements, and implement processes that minimize the number and severity of future incidents\n\nLeverage organizational data to analyze incident trends, operational success metrics, and key areas for improvement, enabling data-driven decision-making and proactive prevention strategies\n\nUtilize advanced monitoring and automation tools to identify opportunities to reduce response times, and ensure swift mitigation of risks, enabling more efficient management of major incidents and preventing incident recurrence\n\nRegularly interact with senior leaders to facilitate effective incident handling or project delivery, producing suitable communications\n\nGenerate communications for multiple audience types, both customer-facing and internal\n\nPrioritize incidents based on impact and urgency and classify them based on customer and operational impact, ensuring efficient resource allocation and effective resolution\n\nEngage resources to resolve major incidents and minimize customer/business impact, managing escalation pathos as necessary\n\nServe as an escalation point within the Incident Management process, contributing to and initiating Crisis Incident response processes and applying the escalation process when required\n\nAnalyze incident data for anomalies, correlations, and trends against operational success criteria to improve incident response and prevention strategies\n\nParticipate in a rotational shift 24 x 7 x 365\n\nJob Designation\n\nRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat you bring\n\nBasic\n\n8+ years of experience in Incident Management, including leadership of major incidents and high-severity situations\n\nExperience in operating and implementing Incident Management tools\n\nExperience with monitoring platforms and applications like Prometheus, Grafana, Azure Data Explorer, Incident.io\n\nExperience with cloud and on-premise system architecture and design\n\nExperience with troubleshooting techniques and problem-solving in a 24x7x365 environment\n\nPreferred\n\nBe Customer First - analyze incidents from customers perspective and drive through all phases to mitigation\n\nLeadership during incident calls, confidently driving towards resolution while communicating progress effectively to all stakeholders\n\nStrong cross-functional collaboration, coordinating with multiple internal teams to establish containment and remediation strategies are implemented and carried out\n\nAbility to lead incident calls confidently and independently to a successful resolution\n\nAbility to understand and work within complex, large enterprise business environments\n\nProcess improvement experience, including conducting process analysis, identifying inefficiencies, and implementing recommended solutions\n\nExperience managing complex security and privacy investigations\n\nExcellent oral and written communication skills, with the ability to tailor messages for technical and non-technical audiences\n\nAbility to work well interpersonally across various levels and disciplines, as well as influence and manage without direct authority\n\nSkilled in understanding infrastructure dependencies and system integrations to perform troubleshooting in public/private cloud environments\n\nApplied mitigation experience with microservices architecture, CI/CD pipelines, network architecture, data storage solutions, and virtualization across hybrid environments, ensuring rapid incident resolution, effective rollback practices, and minimized downtime in highly distributed systems\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nCalifornia: $146,400.00 - $235,375.00 base salary\n\nIllinois, Colorado, Massachusetts and Minnesota: $140,100.00 - $197,925.00 base salary\n\nWashington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary\n\nWashington DC: $146,400.00 - $206,775.00 base salary\n\nOhio: $122,500.00 - $172,975.00 base salary\n\nThis role is also eligible for the following:\n\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits provide options for the following:\n\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\n\nLife at Docusign\n\nWorking here\n\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\n\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.","datePosted":"2026-09-03T10:23:02.296Z","dateModified":"2026-09-03T10:23:02.296Z","hiringOrganization":{"@type":"Organization","name":"DocuSign","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"99a4a585e24d711d1bdb4f3a"},"url":"https://jobsearcher.com/jobs/99a4a585e24d711d1bdb4f3a"}}