Patient Care Navigator

Patient Care NavigatorLocation: Rochester, NYReports to: Nurse Practice Manager About Town Square HealthTown Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team!The OpportunityThis is not a traditional medical assistant or LPN role.As a TSH Navigator, you’ll be a vital member of our care team; a trusted partner and advocate for a dedicated panel of patients throughout their healthcare journey. You’ll go beyond the standard duties of a medical assistant to build real relationships, learn each patient’s individual needs, and ensure their care is well-coordinated and genuinely personal.You will be the primary point of contact for your patients–whether in the clinic, or between visits. Patients will count on you to answer questions, coordinate appointments, address concerns, and connect them with the right resources at the right time.You’ll have the opportunity to:Serve as a consistent, trusted guide for a panel of Medicare patientsBridge clinical care and community resources to remove barriers for patientsHelp define what seamless, proactive, patient-centered care looks like as we scaleBe part of building something new–a care model designed from the ground up to do betterWhat You’ll DoYou’ll be at the intersection of clinical excellence and patient advocacy, blending hands-on medical assistant duties with proactive care coordination. This isn’t just about rooming patients and collecting vitals–it’s about knowing your patients, anticipating their needs, and making sure nothing falls through the cracks. Patient Care & Clinical SupportGreet, check in, and room patients; update demographic, pharmacy, and billing informationTake and record vital signs, administer visit-appropriate screening tools, document reason for visit and current symptoms, and prepare patients for examsConduct laboratory procedures including point-of-care testing, specimen collection, and processingCare Coordination & NavigationServe as the primary point of contact for a dedicated patient panelCommunicate with patients to support follow-up, answer questions, and coordinate careCoordinate referrals, specialty appointments, and medical records; support patients in addressing social determinants of healthWho You AreYou’re a natural connector. You’re energized by building relationships and making sure patients don’t fall through the cracks. You combine strong clinical skills with genuine empathy and aren’t afraid to go the extra mile to make a patient’s experience smoother. You bring high emotional intelligence, sound judgment, and a solutions-oriented mindset to everything you do.Most importantly, you believe healthcare can be better, and you want to be part of the team proving it.Required QualificationsThis role is open to qualified candidates credentialed as a Medical Assistant (MA) or Licensed Practical Nurse (LPN). Medical Assistant (MA)Graduation from an accredited medical assistant programMedical assistant certification (as required by state)High school diploma or equivalentPhlebotomy skillsCurrent CPR or BLS certificationLicensed Practical Nurse (LPN)Active, unrestricted LPN license in the state of practiceGraduation from an accredited practical nursing programCurrent CPR or BLS certificationPhlebotomy skills Skills and KnowledgeExcellent judgment and critical thinking skills with a willingness to problem-solveHigh emotional intelligence, integrity, and adaptability in a fast-paced healthcare environmentEffective communicator with the ability to engage patients across diverse backgrounds and needsFamiliarity with healthcare systems, community resources, and care coordination practicesMission-driven, collaborative mindset and a passion for improving the patient experienceWhat We OfferCompetitive hourly rate of $20–$25, based on professional certification and depth of experienceEligibility for incentive bonuses based on positive patient outcomes and clinic performanceConsistent scheduleComprehensive benefits package (medical, dental, vision, 401K)Opportunity to build something from the ground upDirect impact on patient care and outcomesHigh visibility and influence in a growing organizationEqual Opportunity EmployerTown Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs.