{"schemaVersion":"jobsearcher.job.v1","id":"98e944b03aa5b132288bef85","url":"https://jobsearcher.com/jobs/98e944b03aa5b132288bef85","canonicalUrl":"https://jobsearcher.com/jobs/98e944b03aa5b132288bef85","title":"Workforce Program Manager, WFS Process Excellence & Transformation","description":"This role administers the field scheduling system (CTS) and owns the Flexible Workforce program, including RT hiring, requisition management, and contract oversight. It also manages the 500+ associate SSA program delivering virtual and on-site candidate processing support across all locations.\n\nKey Job Responsibilities\n\nDocuments current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements.\n\nDesigns future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards.\n\nMaintains up-to-date standard operating procedures (SOPs) and process documentation.\n\nLeads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network.\n\nIdentifies patterns across data points to distinguish noise from meaningful signals, escalating risks as needed.\n\nPilots new process designs, measures outcomes, and scales successful changes across the network.\n\nProactively identifies automation and efficiency opportunities within owned workflows, driving implementation of solutions that reduce manual effort and increase scalability.\n\nAligns stakeholders on process changes, communicating impacts and timelines clearly.\n\nInfluences field operations, compliance, recruiting, and program stakeholder teams without direct authority.\n\nTravels to sites a minimum of 50% of the time to support in-person process oversight, stakeholder engagement, and on-the-ground implementation of network improvements.\n\nManages the Staffing Support Associate (SSA) Program, including the sourcing, onboarding and training design of T1 internal associates to support Pre-Hire Appointments (PHAs).\n\nOwns short-term and flexible staffing option, including seasonal workforce programs, program design and contract management.\n\nHandles requisition creation, approvals, and monitoring for seasonal and permanent WFS Field Associates.\n\nServes as primary system administrator for WFS Field Scheduling, maintaining system integrity, configuration, user access and technical functionality.\n\nBasic Qualifications\n\nBachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field.\n\n5+ years of HR, talent acquisition, management consulting, or project/program management experience.\n\nExperience building cross‑functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship.\n\nExperience creating and implementing large‑scale programs.\n\nExperience in verbal and written communication for executive level leaders.\n\nPreferred Qualifications\n\nExperience leading large contingent workforce programs.\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.\n\n#J-18808-Ljbffr","company":"Amazon.com","rawCompany":"amazoncom","city":"Arlington","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-06-20T04:01:21.260Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-3121.00","title":"Human Resources Managers","slug":"human-resources-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workforce Program Manager, WFS Process Excellence & Transformation","description":"This role administers the field scheduling system (CTS) and owns the Flexible Workforce program, including RT hiring, requisition management, and contract oversight. It also manages the 500+ associate SSA program delivering virtual and on-site candidate processing support across all locations.\n\nKey Job Responsibilities\n\nDocuments current-state processes and identifies gaps, inefficiencies, and redundancies; benchmarks against best practices and recommends enhancements.\n\nDesigns future-state processes with clear steps, owners, and decision points, ensuring they are scalable, repeatable, and aligned to organizational standards.\n\nMaintains up-to-date standard operating procedures (SOPs) and process documentation.\n\nLeads network-wide process improvement initiatives, using data to prioritize, validate, and scale changes across the network.\n\nIdentifies patterns across data points to distinguish noise from meaningful signals, escalating risks as needed.\n\nPilots new process designs, measures outcomes, and scales successful changes across the network.\n\nProactively identifies automation and efficiency opportunities within owned workflows, driving implementation of solutions that reduce manual effort and increase scalability.\n\nAligns stakeholders on process changes, communicating impacts and timelines clearly.\n\nInfluences field operations, compliance, recruiting, and program stakeholder teams without direct authority.\n\nTravels to sites a minimum of 50% of the time to support in-person process oversight, stakeholder engagement, and on-the-ground implementation of network improvements.\n\nManages the Staffing Support Associate (SSA) Program, including the sourcing, onboarding and training design of T1 internal associates to support Pre-Hire Appointments (PHAs).\n\nOwns short-term and flexible staffing option, including seasonal workforce programs, program design and contract management.\n\nHandles requisition creation, approvals, and monitoring for seasonal and permanent WFS Field Associates.\n\nServes as primary system administrator for WFS Field Scheduling, maintaining system integrity, configuration, user access and technical functionality.\n\nBasic Qualifications\n\nBachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field.\n\n5+ years of HR, talent acquisition, management consulting, or project/program management experience.\n\nExperience building cross‑functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship.\n\nExperience creating and implementing large‑scale programs.\n\nExperience in verbal and written communication for executive level leaders.\n\nPreferred Qualifications\n\nExperience leading large contingent workforce programs.\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.\n\n#J-18808-Ljbffr","datePosted":"2026-06-20T04:01:21.260Z","dateModified":"2026-06-20T04:01:21.260Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"98e944b03aa5b132288bef85"},"url":"https://jobsearcher.com/jobs/98e944b03aa5b132288bef85"}}