Client Service Representative

Receptionist We offer competitive salary, and opportunities for professional growth. The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians and veterinary assistants staff in daily patient and client care. Essential Functions: The following duties and responsibilities generally reflect the expectations of this job but are not intended to be all inclusive. The essential functions include the most significant tasks and are the essence of why the role exists; removing an essential duty would fundamentally alter the role. Maintain and uphold the Core Values and Mission Statement of South Park Animal Hospital. Greet clients and pets by name with a smile and a positive, solution-oriented attitude. Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases. Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information. Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls. Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information. Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients. Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks. Verify the eligibility of clients with charge accounts. Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records. Fill prescriptions refill forms and provide routine administrations instructions to clients. Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. Additional Functions: Maintain a clean, neat reception area, and front desk. Mail thank you’s, sympathy, and welcome cards. Promote practice protocols on wellness and prevention. Perform all other related duties as assigned. Required Knowledge, Skills and Abilities: Demonstrated commitment to SPAH core values. Computer knowledge required- keyboarding and use of communication tools (e-mail/internet). Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning. Must have excellent spelling and grammar. Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. Ability to display tact and respect with clients and team members, even when busy or hectic. Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. Must feel and express a genuine liking for animals and their owners and for working in an animal care field. Required Education and Experience: High School Diploma or equivalent Physical Requirements: The employee must have the ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. The employee must be able to endure sitting, standing and walking on hard floor surfaces for extended periods of time. The employee must possess sufficient ambulatory skills to perform duties while in hospital environment. May be exposed to unpleasant odors, loud noises, and animal excrement. The employee must possess the ability to hear verbal instructions, client discourse and veterinary patients. The employee must have specific vision abilities which include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must have good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp and visual acuity to use a keyboard and operate equipment. Job Type: Part-time Pay: $20.00 - $25.00 per hour Expected hours: 24 – 28 per week Benefits: Employee discount Schedule: 8 hour shift Every weekend Weekends as needed Experience: Customer service: 2 years (Preferred) Work Location: In person