{"schemaVersion":"jobsearcher.job.v1","id":"98cd64d48870d8c86986b7c2","url":"https://jobsearcher.com/jobs/98cd64d48870d8c86986b7c2","canonicalUrl":"https://jobsearcher.com/jobs/98cd64d48870d8c86986b7c2","title":"MIP Associate Support Analyst","description":"Job Description\nProvide MIP Accounting application support to clerks, auditors, staff accountants, CFOs, payroll and HR staff. This position requires a solid understanding of general ledger accounting fundamentals.\nDUTIES & RESPONSIBILITIES:\nProvide timely responses to customer service inquiries via product ticket system\nWork with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat)\nCollaborate with team members to provide resolutions to customer inquiries\nProvide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes\nIdentify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue\nProvide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores\nAnswer product related how to questions for new and existing customers on the product you support through phone calls, web cases and chat as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software\nAble to interpret what an Accountant, CFO or Accounting Clerk is conveying and apply a consultative approach to address accounting application questions or issues\nUnderstanding or aptitude to learn how accounting transactions flow into financial reports such as a balance sheet and/or statement of revenue and expenditures and identify report and/or transaction issues to assist with corrections.\nOther duties as assigned.\nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:\n\nExperience:\nHigh school diploma or its equivalent\n2-year degree in Accounting or 2 years Accounting work experience preferred\n1-2 years of customer service experience required\nExperience using MIP Accounting\n\nComputer/Technical:\nBasic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook\nDemonstrate ability to learn and understand basic office software applications\nComfortable with technology\nAbility to use problem solving skills to interpret basic application errors and assist with a solution\n\nOther Skills:\nStrong organizational skills\nExcellent verbal and written communication skills\n**voice and chat\nTelephone skills/etiquette; call screening\nAbility to prioritize work and handle multiple tasks\nExcellent time management skills\nAttention to detail\nAbility to learn new technologies\n#LI-MH1 #momentivesoftware\nAbout Us\nMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe \"good enough\" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com .\n\nWhy Work Here?\nAt Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.\nMedical, Dental & Vision Benefits\n401(k) Savings Plan with Company Match\nFlexible Planned Paid Time Off\nGenerous Sick Leave\nInclusive & Welcoming Environment\nPurpose-Driven Culture\nWork-Life Balance\nCommitment to Community Involvement\nEmployer-Paid Parental Leave\nEmployer-Paid Short-Term Disability\nRemote Work Flexibility\n\nMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\n\nAll persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.","company":"Momentive Software","rawCompany":"momentive software","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-10T15:25:38.683Z","occupations":[{"code":"43-3031.00","title":"Bookkeeping, Accounting, and Auditing Clerks","slug":"bookkeeping-accounting-and-auditing-clerks"},{"code":"13-2011.00","title":"Accountants and Auditors","slug":"accountants-and-auditors"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541219","title":"Other Accounting Services","slug":"other-accounting-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"MIP Associate Support Analyst","description":"Job Description\nProvide MIP Accounting application support to clerks, auditors, staff accountants, CFOs, payroll and HR staff. This position requires a solid understanding of general ledger accounting fundamentals.\nDUTIES & RESPONSIBILITIES:\nProvide timely responses to customer service inquiries via product ticket system\nWork with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution (phone/web/chat)\nCollaborate with team members to provide resolutions to customer inquiries\nProvide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes\nIdentify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue\nProvide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores\nAnswer product related how to questions for new and existing customers on the product you support through phone calls, web cases and chat as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software\nAble to interpret what an Accountant, CFO or Accounting Clerk is conveying and apply a consultative approach to address accounting application questions or issues\nUnderstanding or aptitude to learn how accounting transactions flow into financial reports such as a balance sheet and/or statement of revenue and expenditures and identify report and/or transaction issues to assist with corrections.\nOther duties as assigned.\nMINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:\n\nExperience:\nHigh school diploma or its equivalent\n2-year degree in Accounting or 2 years Accounting work experience preferred\n1-2 years of customer service experience required\nExperience using MIP Accounting\n\nComputer/Technical:\nBasic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook\nDemonstrate ability to learn and understand basic office software applications\nComfortable with technology\nAbility to use problem solving skills to interpret basic application errors and assist with a solution\n\nOther Skills:\nStrong organizational skills\nExcellent verbal and written communication skills\n**voice and chat\nTelephone skills/etiquette; call screening\nAbility to prioritize work and handle multiple tasks\nExcellent time management skills\nAttention to detail\nAbility to learn new technologies\n#LI-MH1 #momentivesoftware\nAbout Us\nMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe \"good enough\" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com .\n\nWhy Work Here?\nAt Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.\nMedical, Dental & Vision Benefits\n401(k) Savings Plan with Company Match\nFlexible Planned Paid Time Off\nGenerous Sick Leave\nInclusive & Welcoming Environment\nPurpose-Driven Culture\nWork-Life Balance\nCommitment to Community Involvement\nEmployer-Paid Parental Leave\nEmployer-Paid Short-Term Disability\nRemote Work Flexibility\n\nMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\n\nAll persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.","datePosted":"2026-08-10T15:25:38.683Z","dateModified":"2026-08-10T15:25:38.683Z","hiringOrganization":{"@type":"Organization","name":"Momentive Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"98cd64d48870d8c86986b7c2"},"url":"https://jobsearcher.com/jobs/98cd64d48870d8c86986b7c2"}}