Endpoint Technician I - 60016109 | 60019914

Salary: $52,100.00 - $88,600.00 AnnuallyLocation : Richland County, SCJob Type: FTE - Full-TimeJob Number: 187372Agency: Department of AdministrationDivision: Office of Technology and Information ServicesOpening Date: 04/21/2026Closing Date: 5/3/2026 11:59 PM EasternClass Code:: AM65Position Number:: 60016109 | 60019914Normal Work Schedule:: Monday - Friday (8:30 - 5:00)Pay Grade: TEC04Hiring Range - Min.: $55,000.00Hiring Range - Max.: $70,000.00Opening Date: 04/21/2026EEO Statement: Equal Opportunity EmployerAgency Specific Application Procedures:: The Department of Administration will not sponsor employment visas for this position. All applicants must apply online.Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job ResponsibilitiesEndpoint Technician IThe Department of Administration's (Admin) Office of Technology & Information Services (OTIS) is seeking two Endpoint Technician I's to join the team. OTIS oversees the state's federated model for implementing, enhancing, and protecting information technology (IT) resources and the utilization of IT shared services across agencies. In this role you will serve as member of the Endpoint Support Team where you will research and assist with implementations, management, and support endpoint technologies. You will provide operational endpoint technical and customer support services for Admin, support customers, and executive level agencies. We are doing exciting things at Department of Administration! If you are customer service oriented and thrive in the efficiency IT brings to an organization, this position is for you!This position is onsite in beautiful Columbia, South CarolinaResponsibilities of the Endpoint Technician I:Install, configure, maintain and troubleshoot endpoints and ancillary devices and technologies. Provide end user support services and consultation for Admin and customer agencies under support agreement. Provide oversight and operational management to remotely support the Service Desk and Endpoint Services Support tickets. Be on call and serve as support technician for the executive level staff and agency customers.Mitigate all security incidents involving all agency and support agreement endpoints. Provide the Security Operations Center (SOC) all necessary response data and reports resulting from security incident response.Perform other duties as assigned. May serve on committees, boards, panels, teams, projects, or as a representative of the agency.Minimum and Additional RequirementsA high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.Additional Requirements:Experience implementing, managing and troubleshooting enterprise class solutions for endpoint management technologies. Knowledge and/or experience implementing secure configurations for Windows-based workstation. Knowledge of and experience working with state and federal compliance requirements. Ability to accurately document processes and procedures. Ability to create and perform training to support technicians. Compliance certification and trainings must be obtained and kept current.Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.Preferred QualificationsExperience in Active Directory, Group Policy, Citrix XenApp, IBM BigFix, VMware Horizon View. Endpoint related certifications (e.g. Citrix Certified Associate/Professional Virtualization, CompTIA Network+, and Microsoft MCSA/MCSE). Additional CommentsThe Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees: Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysPaid Parental LeaveS.C. Deferred Compensation Program available Retirement benefit choices *State Retirement Plan (SCRS)State Optional Retirement Program (State ORP)*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement. YesNo02 Will you now or in the future require sponsorship from the Department of Administration for employment visa status? YesNo03 Which of the following best describes your educational experience? A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales, marketing, or processing of information in a data processing environment or related systems.At least an associate degree in a related field.At least a bachelor's degree in a related field.None of the above.Required Question