{"schemaVersion":"jobsearcher.job.v1","id":"989caa5bcafe3a0a5e88a039","url":"https://jobsearcher.com/jobs/989caa5bcafe3a0a5e88a039","canonicalUrl":"https://jobsearcher.com/jobs/989caa5bcafe3a0a5e88a039","title":"IBM Z Software Technical Support Engineer","description":"Introduction\r\nAre you who we are looking for? Technical Support is an always-changing and exciting industry with room to exercise your creative muscles in a way that directly benefits IBM clients all over the world. You will be working with a team of well known experts in the mainframe industry -with many patents and publications to show for it -to solve complex and technical defect related problems.\r\nDFSMS Support is not your typical tech support. Engineers on the DFSMS Support teams are responsible for not only reading and debugging source code, as well as understanding how the products function, but also being able to articulate complex concepts to clients who have varying levels of experience with the product set.\r\nYour role and responsibilities\r\nThis role will require in-depth knowledge and understanding of both the z/OS mainframe operating system, as well as the data management layer of the system, known as DFSMS (Data Facility Storage Management Subsystem). The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.\r\nRegarding the day-to-day of the position, debuggers, creative problem solvers and solution finders wanted. DFSMS Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis.\r\nCollaborate with global teams and interface directly with clients to drive issues to resolution.\r\nParticipate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.\r\nContribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.\r\nContinuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.\r\nRequired technical and professional expertise\r\nBachelor's degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field.\r\nStrong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level.\r\nExperience with at least one programming language (e.g., C, C++, Python, or Java).\r\nExcellent English communication skills (written and verbal).\r\nAbility to work independently and collaboratively in high-pressure situations.\r\nWillingness to work across time zones and participate in global team collaboration.\r\nExposure to IBM Z Operating System: Familiarity with the IBM Z OS and its interaction with other IBM hardware and software solutions is essential for this role.\r\nUnderstanding of Technical Issue Resolution: Experience working with technical issue resolution processes, including identifying root causes and assessing available options, is necessary for success in this position.\r\nFamiliarity with Cognitive Support Platforms: Exposure to cognitive support platforms and their application in resolving technical issues is required for effective collaboration with clients and internal teams.\r\nExperience with Technical Support Delivery: Experience delivering technical support to multiple customers or providing dedicated support to a smaller number of clients is necessary for this role.\r\nKnowledge Sharing and Collaboration: Exposure to collaborative environments, including working with Support, Complaint Management, and Development teams, is essential for facilitating expedient issue resolution.\r\nPreferred technical and professional experience\r\nExperience with z/OS or other mainframe environments.\r\nFamiliarity with operating system concepts (e.g., memory management, file systems, CPU architecture).\r\nExposure to dump analysis, SVC debugging, or low-level system troubleshooting.\r\nBackground in tutoring, teaching assistant roles, or mentoring.\r\nDegree or strong interest in mathematics, logic, or scientific reasoning.\r\nDemonstrated service mindset and ability to explain complex issues clearly.\r\nIBM HW & SW Solutions: Exposure to IBM hardware and software solutions and their interaction with IBM Z OS is beneficial for this role.\r\nMultiple Customer Support: Experience supporting multiple customers and adapting to diverse technical environments is advantageous.\r\nComplaint Management: Familiarity with complaint management processes and collaboration with Complaint Management teams can facilitate effective issue resolution.\r\nIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.\r\nJ-18808-Ljbffr","company":"IBM Computing","rawCompany":"ibm computing","city":"Tucson","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-08T00:51:46.664Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IBM Z Software Technical Support Engineer","description":"Introduction\r\nAre you who we are looking for? Technical Support is an always-changing and exciting industry with room to exercise your creative muscles in a way that directly benefits IBM clients all over the world. You will be working with a team of well known experts in the mainframe industry -with many patents and publications to show for it -to solve complex and technical defect related problems.\r\nDFSMS Support is not your typical tech support. Engineers on the DFSMS Support teams are responsible for not only reading and debugging source code, as well as understanding how the products function, but also being able to articulate complex concepts to clients who have varying levels of experience with the product set.\r\nYour role and responsibilities\r\nThis role will require in-depth knowledge and understanding of both the z/OS mainframe operating system, as well as the data management layer of the system, known as DFSMS (Data Facility Storage Management Subsystem). The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.\r\nRegarding the day-to-day of the position, debuggers, creative problem solvers and solution finders wanted. DFSMS Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis.\r\nCollaborate with global teams and interface directly with clients to drive issues to resolution.\r\nParticipate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.\r\nContribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.\r\nContinuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.\r\nRequired technical and professional expertise\r\nBachelor's degree (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field.\r\nStrong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level.\r\nExperience with at least one programming language (e.g., C, C++, Python, or Java).\r\nExcellent English communication skills (written and verbal).\r\nAbility to work independently and collaboratively in high-pressure situations.\r\nWillingness to work across time zones and participate in global team collaboration.\r\nExposure to IBM Z Operating System: Familiarity with the IBM Z OS and its interaction with other IBM hardware and software solutions is essential for this role.\r\nUnderstanding of Technical Issue Resolution: Experience working with technical issue resolution processes, including identifying root causes and assessing available options, is necessary for success in this position.\r\nFamiliarity with Cognitive Support Platforms: Exposure to cognitive support platforms and their application in resolving technical issues is required for effective collaboration with clients and internal teams.\r\nExperience with Technical Support Delivery: Experience delivering technical support to multiple customers or providing dedicated support to a smaller number of clients is necessary for this role.\r\nKnowledge Sharing and Collaboration: Exposure to collaborative environments, including working with Support, Complaint Management, and Development teams, is essential for facilitating expedient issue resolution.\r\nPreferred technical and professional experience\r\nExperience with z/OS or other mainframe environments.\r\nFamiliarity with operating system concepts (e.g., memory management, file systems, CPU architecture).\r\nExposure to dump analysis, SVC debugging, or low-level system troubleshooting.\r\nBackground in tutoring, teaching assistant roles, or mentoring.\r\nDegree or strong interest in mathematics, logic, or scientific reasoning.\r\nDemonstrated service mindset and ability to explain complex issues clearly.\r\nIBM HW & SW Solutions: Exposure to IBM hardware and software solutions and their interaction with IBM Z OS is beneficial for this role.\r\nMultiple Customer Support: Experience supporting multiple customers and adapting to diverse technical environments is advantageous.\r\nComplaint Management: Familiarity with complaint management processes and collaboration with Complaint Management teams can facilitate effective issue resolution.\r\nIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T00:51:46.664Z","dateModified":"2026-08-08T00:51:46.664Z","hiringOrganization":{"@type":"Organization","name":"IBM Computing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tucson","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"989caa5bcafe3a0a5e88a039"},"url":"https://jobsearcher.com/jobs/989caa5bcafe3a0a5e88a039"}}