{"schemaVersion":"jobsearcher.job.v1","id":"985d5d28152d40a0082e7561","url":"https://jobsearcher.com/jobs/985d5d28152d40a0082e7561","canonicalUrl":"https://jobsearcher.com/jobs/985d5d28152d40a0082e7561","title":"Customer Experience Supervisor - AI-Driven Support","description":"Integrated Specialty Coverages is seeking a Customer Excellence Supervisor to lead a small team of Specialists across insurance operations. You will balance hands-on workflow with AI-assisted coaching, ensuring quality, compliance, and timely service to brokers, insureds, and carriers.\nThe role reports to the Manager and serves as escalation point for complex interactions. Candidates must reside in eligible states and have a client-focused mindset.\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-04T03:17:59.765Z","occupations":[{"code":"41-3021.00","title":"Insurance Sales Agents","slug":"insurance-sales-agents"},{"code":"43-9041.00","title":"Insurance Claims and Policy Processing Clerks","slug":"insurance-claims-and-policy-processing-clerks"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"524210","title":"Insurance Agencies and Brokerages","slug":"insurance-agencies-and-brokerages"},{"code":"524126","title":"Direct Property and Casualty Insurance Carriers","slug":"direct-property-and-casualty-insurance-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Supervisor - AI-Driven Support","description":"Integrated Specialty Coverages is seeking a Customer Excellence Supervisor to lead a small team of Specialists across insurance operations. You will balance hands-on workflow with AI-assisted coaching, ensuring quality, compliance, and timely service to brokers, insureds, and carriers.\nThe role reports to the Manager and serves as escalation point for complex interactions. Candidates must reside in eligible states and have a client-focused mindset.\n\n#J-18808-Ljbffr","datePosted":"2026-08-04T03:17:59.765Z","dateModified":"2026-08-04T03:17:59.765Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"985d5d28152d40a0082e7561"},"url":"https://jobsearcher.com/jobs/985d5d28152d40a0082e7561"}}