Mom Community & Brand Education Manager

Job Description About UsFounded in 2003, Noodle & Boo® is a mission-driven consumer goods company dedicated to using our products and profits to help children in need. We set a luxury standard in prestige skincare and laundry essentials for the whole family.Our products are available at noodleandboo.com and through leading retailers including Nordstrom, Dillard's, Bloomingdale's, and more than 3,000 specialty retailers, hospitals, and pharmacies. Our portfolio can also be found at Target, Costco, and other major value retailers.Our purpose, "to help ensure all children have an opportunity to live, hope, and pursue their dreams," is reflected through our work with The Grace Foundation (www.fromgracetogreatness.org).As a thriving, privately held company committed to American-made goods, Noodle & Boo's culture is built on social responsibility, family-centric values, and a team of highly committed individuals who believe in making a real difference.OverviewThe Community & Social Impact Manager is responsible for building and leading Noodle & Boo's national mom community while overseeing the company's First Night Kits initiative supporting foster babies, including the development and growth of the Do Gooder Club, our signature mom-led events that assemble First Night Kits and mobilize community impact.This role blends brand education, community development, loyalty strategy, and mission-driven programming into one unified leadership position. The Manager serves as a visible, calming, and credible voice for moms and caregivers, strengthening brand trust through education-first storytelling, meaningful engagement, and hands-on service experiences through the Do Gooder Club.This is a hands-on, outward-facing leadership role operating in a growing, founder-led consumer products company with a strong social mission.Mom Community Strategy and DevelopmentBuild and lead a national mom community grounded in trust, reassurance, and belongingEstablish community standards that ensure safe, supportive, judgment-free engagementDesign structured engagement rhythms across baby stages and seasonal care cyclesPosition Noodle & Boo as a steady authority in baby and maternity skincareDevelop scalable systems for community growth and retentionEducation-First Brand StorytellingDevelop and maintain a 12-month Care Cycle calendar aligned to baby stages and seasonal needsTranslate product and ingredient expertise into clear, emotionally supportive guidanceCreate on-camera content focused on baby skincare routines, skin concerns, bath rituals, and postpartum careMaintain a calm, reassurance-led, non-alarmist brand voicePartner with Marketing to align community insights with broader brand campaignsLoyalty and Relationship BuildingDevelop and manage an identity-based loyalty program rooted in care and long-term relationshipDesign milestone-based experiences that reinforce advocacy organicallyTrack engagement, retention, and community participation metricsEnsure loyalty initiatives deepen belonging rather than rely on transactional incentivesFirst Night Kits InitiativeLead strategy and execution to deliver 31,000 First Night Kits for foster babiesBuild and activate a mom-led volunteer network to support assembly and advocacyDevelop partnerships for funding, product sourcing, and distributionEnsure program integrity, dignity-centered messaging, and measurable outcomesIntegrate mission participation into the broader community in a values-aligned mannerCommunity Insight and Cross-Functional AlignmentEngage directly with moms across social platforms and community spacesIdentify recurring questions, concerns, and unmet needsShare insights internally to inform product development and marketing strategyProvide regular reporting on engagement, loyalty participation, and social impact metrics6 to 10 years of experience in community building, brand marketing, social impact, or consumer engagement rolesStrong on-camera presence and comfort serving as a public-facing brand voiceExperience building engaged communities for consumer brandsProven ability to translate education and expertise into accessible contentDemonstrated success managing mission-driven or volunteer initiativesStrong organizational and cross-functional collaboration skillsAlignment with a long-term brand trust and mission-driven philosophyBenefits:Medical, Dental and Vision PlanCompany sponsored Life Insurance401(k) with guaranteed company contributionPaid Time Off (designed to reward tenure)Paid HolidaysGenerous product discountsCasual work atmosphere with a friendly, work-life-balance cultureComplementary snacks, drinks and goodiesThank you for your interest in employment at Noodle & Boo. We are an equal opportunity employer committed to maintaining a workplace free from discrimination and harassment. We do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other status protected by applicable federal, state, or local law.Applicants who need a reasonable accommodation during the application process due to a disability may be eligible for assistance in accordance with applicable law. If you need support completing your application, please contact us at 888.400.5454. All applicant information will be kept confidential in accordance with EEO guidelines.