{"schemaVersion":"jobsearcher.job.v1","id":"983a952e7661fca8ccbc9f48","url":"https://jobsearcher.com/jobs/983a952e7661fca8ccbc9f48","canonicalUrl":"https://jobsearcher.com/jobs/983a952e7661fca8ccbc9f48","title":"Customer Service Representative - Remote","description":"Category : Customer Service/Support\n\nAs a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.\nCurrently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.\nAbout TP\nTP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.\nBenefits of working with TP include\nTP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.\nWe invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.\nWe offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.\nCareer Growth and Culture\nAt TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.\nTP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.\nEqual Opportunity Employer\nTP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nIf you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.\n\nApplication Deadline: Ongoing until positions are filled. Please click apply to start your application.\nFor other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.\nYour Responsibilities\nCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.\nHandle and carefully respond to all customer inquiries\nProvide excellent customer service through active listening\nWork with confidential customer information and treat it sensitively\nAim to resolve issues on the first call by being proactive\nAppropriately communicate with customers\nCalmly attempt to resolve and de-escalate any issues\nEscalate interactions when necessary and appropriate\nTrack all call related information for auditing and reporting purposes\nProvide feedback on call issues\nUpsell if required\nWe’re looking for fearless people – people who are inspired to deliver only the best in all that we do.\n\nQualifications:\n\nHigh School Diploma or equivalent.\nMinimum of 6 months of customer service experience.\nMust be 18 years of age or older.\nAbility to type at least 25 words per minute.\nComfortable with desktop computer systems and have general knowledge of Windows-based systems.\nCustomer service and/or sales experience preferred.\nCollege degree preferred but not required.\nKey Competencies:\n\nProcess Excellence: Demonstrate commitment to following established procedures and be customer service driven.\nCollaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.\nCommunication: Outstanding communication, listening, and analytical skills.\nOrganizational Skills: Strong organizational and problem-solving skills.\nEmotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.\nOpen-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.\nCritical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.\nSolution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.\n\nWork from Home Requirements\nInternet Requirements:\nA dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).\nInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN\nProof of internet speed required","company":"Tp8f723eaf","rawCompany":"tp8f723eaf","isRemote":true,"isActive":false,"createdAt":"2026-08-04T22:49:01.010Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative - Remote","description":"Category : Customer Service/Support\n\nAs a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.\nCurrently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.\nAbout TP\nTP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.\nBenefits of working with TP include\nTP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.\nWe invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.\nWe offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.\nCareer Growth and Culture\nAt TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.\nTP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.\nEqual Opportunity Employer\nTP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nIf you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.\n\nApplication Deadline: Ongoing until positions are filled. Please click apply to start your application.\nFor other opportunities, please visit the TP Careers site at https://www.tp.com/en-us/careers.\nYour Responsibilities\nCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.\nHandle and carefully respond to all customer inquiries\nProvide excellent customer service through active listening\nWork with confidential customer information and treat it sensitively\nAim to resolve issues on the first call by being proactive\nAppropriately communicate with customers\nCalmly attempt to resolve and de-escalate any issues\nEscalate interactions when necessary and appropriate\nTrack all call related information for auditing and reporting purposes\nProvide feedback on call issues\nUpsell if required\nWe’re looking for fearless people – people who are inspired to deliver only the best in all that we do.\n\nQualifications:\n\nHigh School Diploma or equivalent.\nMinimum of 6 months of customer service experience.\nMust be 18 years of age or older.\nAbility to type at least 25 words per minute.\nComfortable with desktop computer systems and have general knowledge of Windows-based systems.\nCustomer service and/or sales experience preferred.\nCollege degree preferred but not required.\nKey Competencies:\n\nProcess Excellence: Demonstrate commitment to following established procedures and be customer service driven.\nCollaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.\nCommunication: Outstanding communication, listening, and analytical skills.\nOrganizational Skills: Strong organizational and problem-solving skills.\nEmotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.\nOpen-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.\nCritical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.\nSolution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.\n\nWork from Home Requirements\nInternet Requirements:\nA dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).\nInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN\nProof of internet speed required","datePosted":"2026-08-04T22:49:01.010Z","dateModified":"2026-08-04T22:49:01.010Z","hiringOrganization":{"@type":"Organization","name":"Tp8f723eaf","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"983a952e7661fca8ccbc9f48"},"url":"https://jobsearcher.com/jobs/983a952e7661fca8ccbc9f48"}}