{"schemaVersion":"jobsearcher.job.v1","id":"982b9671d26be07373dfaca5","url":"https://jobsearcher.com/jobs/982b9671d26be07373dfaca5","canonicalUrl":"https://jobsearcher.com/jobs/982b9671d26be07373dfaca5","title":"Support Engineer","description":"Job Title: Support Engineer\r\nCompany: Snapsheet\r\nJob Location: Hybrid\r\nJob Type: Full-time\r\nAbout Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.\r\nWhat you'll get:\r\nHybrid Model – Maximize remote work with opportunities for in-person collaboration and a minimal commute\r\nFlexibility – empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!\r\nAccelerated Professional Growth – Benefit from structured mentorship, 1-on-1 management, quarterly promotion opportunities, and a 'promote-when-ready' culture.\r\nFun – Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!\r\nSnapsheet is looking for a Support Engineer to join our IT Team!\r\nAs a Support Engineer, you will be a key problem solver for our internal customers, dedicated to maintaining quick, secure, and reliable systems. You will focus on driving efficiency, seeking opportunities to automate manual processes, and working collaboratively with the team and the Director of IT to build solutions that support Snapsheet's rapid growth.\r\nNote: You must be located in the Chicago area or willing to relocate to be eligible.\r\nSupport Engineer responsibilities include\r\nBe the primary point of contact for our internal users\r\nHandle internal support tickets learning about our teams and tech stack so you can triage and elevate tickets to the appropriate team when necessary\r\nVendor software application installation and troubleshooting\r\nLocal and remote helpdesk support, resolving problems to the end user's satisfaction\r\nMonitoring and responding quickly and effectively to requests\r\nDocumenting internal procedures\r\nDesktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires\r\nBe a part of an on-call rotation\r\nQualifications\r\nB.S. in Computer Science, Information Technology, Computer Engineering, or related STEM degree or equivalent experience\r\nStrong analytical aptitude for problem-solving skills\r\nAbility to work independently, manage time, and organize and complete work based on priority\r\nInterested in learning from other professionals and growing their skills\r\nPrevious technical experience or internships are a plus\r\nExcellent written and oral communication skills\r\nWillingness to learn and adapt\r\nWhat will make you stand out as a Support Engineer applicant\r\nExperience using Jira Service Desk, Google Workspaces administration, and Microsoft Entra administration\r\nExperience with Bash, PHP, Python, Ruby, and/or Powershell is a plus\r\nOverarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole\r\nOperational background is a plus\r\nStrong time management skills and can effectively prioritize\r\nProven examples of your ability to project confidence and helpfulness to your team and colleagues\r\nWe're Built to Grow With You – And That Starts With How We Support You\r\nAt Snapsheet, we know that growth doesn't happen in a vacuum—it's fueled by the right support at the right time. That's why we've built a benefits experience designed to grow with you, wherever life takes you.\r\nChoose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.\r\nOffer two dental plans and one vision plan to keep you and your family healthy.\r\nPeace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.\r\nAdditional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.\r\n401(k) with a 4% company match—because your future is worth investing in.\r\nEmployee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.\r\nPerks That Make Growing Here Even Better\r\nFlexible PTO and 7.5 company-observed holidays to recharge on your terms.\r\nIn-person connection points throughout the year including our annual Summit and Roadshows.\r\nSnapsheet SWAG and surprise mailers to keep the spirit alive.\r\nEndless opportunity to shape your path—career growth, learning, and real impact are all within reach.\r\nHealth and wellness campaigns that evolve with you year over year.\r\nCompensation that Grows with You\r\nFor this position, the base salary range is $75,000–$95,000. While this range serves as a guideline, your actual compensation will reflect your experience and skillset.\r\nAt Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does.\r\n*Please note that we are unable to sponsor applicants for work visas for this position at this time.\r\nDon't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.\r\nSnapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me.\r\nSnapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.\r\nSnapsheet is an equal opportunity employer.\r\nJ-18808-Ljbffr","company":"Snapsheet","rawCompany":"snapsheet","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:49:43.835Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"Job Title: Support Engineer\r\nCompany: Snapsheet\r\nJob Location: Hybrid\r\nJob Type: Full-time\r\nAbout Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.\r\nWhat you'll get:\r\nHybrid Model – Maximize remote work with opportunities for in-person collaboration and a minimal commute\r\nFlexibility – empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!\r\nAccelerated Professional Growth – Benefit from structured mentorship, 1-on-1 management, quarterly promotion opportunities, and a 'promote-when-ready' culture.\r\nFun – Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!\r\nSnapsheet is looking for a Support Engineer to join our IT Team!\r\nAs a Support Engineer, you will be a key problem solver for our internal customers, dedicated to maintaining quick, secure, and reliable systems. You will focus on driving efficiency, seeking opportunities to automate manual processes, and working collaboratively with the team and the Director of IT to build solutions that support Snapsheet's rapid growth.\r\nNote: You must be located in the Chicago area or willing to relocate to be eligible.\r\nSupport Engineer responsibilities include\r\nBe the primary point of contact for our internal users\r\nHandle internal support tickets learning about our teams and tech stack so you can triage and elevate tickets to the appropriate team when necessary\r\nVendor software application installation and troubleshooting\r\nLocal and remote helpdesk support, resolving problems to the end user's satisfaction\r\nMonitoring and responding quickly and effectively to requests\r\nDocumenting internal procedures\r\nDesktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires\r\nBe a part of an on-call rotation\r\nQualifications\r\nB.S. in Computer Science, Information Technology, Computer Engineering, or related STEM degree or equivalent experience\r\nStrong analytical aptitude for problem-solving skills\r\nAbility to work independently, manage time, and organize and complete work based on priority\r\nInterested in learning from other professionals and growing their skills\r\nPrevious technical experience or internships are a plus\r\nExcellent written and oral communication skills\r\nWillingness to learn and adapt\r\nWhat will make you stand out as a Support Engineer applicant\r\nExperience using Jira Service Desk, Google Workspaces administration, and Microsoft Entra administration\r\nExperience with Bash, PHP, Python, Ruby, and/or Powershell is a plus\r\nOverarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole\r\nOperational background is a plus\r\nStrong time management skills and can effectively prioritize\r\nProven examples of your ability to project confidence and helpfulness to your team and colleagues\r\nWe're Built to Grow With You – And That Starts With How We Support You\r\nAt Snapsheet, we know that growth doesn't happen in a vacuum—it's fueled by the right support at the right time. That's why we've built a benefits experience designed to grow with you, wherever life takes you.\r\nChoose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.\r\nOffer two dental plans and one vision plan to keep you and your family healthy.\r\nPeace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.\r\nAdditional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.\r\n401(k) with a 4% company match—because your future is worth investing in.\r\nEmployee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.\r\nPerks That Make Growing Here Even Better\r\nFlexible PTO and 7.5 company-observed holidays to recharge on your terms.\r\nIn-person connection points throughout the year including our annual Summit and Roadshows.\r\nSnapsheet SWAG and surprise mailers to keep the spirit alive.\r\nEndless opportunity to shape your path—career growth, learning, and real impact are all within reach.\r\nHealth and wellness campaigns that evolve with you year over year.\r\nCompensation that Grows with You\r\nFor this position, the base salary range is $75,000–$95,000. While this range serves as a guideline, your actual compensation will reflect your experience and skillset.\r\nAt Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does.\r\n*Please note that we are unable to sponsor applicants for work visas for this position at this time.\r\nDon't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.\r\nSnapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing talent@snapsheet.me.\r\nSnapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.\r\nSnapsheet is an equal opportunity employer.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:49:43.835Z","dateModified":"2026-04-09T15:49:43.835Z","hiringOrganization":{"@type":"Organization","name":"Snapsheet","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"982b9671d26be07373dfaca5"},"url":"https://jobsearcher.com/jobs/982b9671d26be07373dfaca5"}}