{"schemaVersion":"jobsearcher.job.v1","id":"97da827b54e495422b2ab41b","url":"https://jobsearcher.com/jobs/97da827b54e495422b2ab41b","canonicalUrl":"https://jobsearcher.com/jobs/97da827b54e495422b2ab41b","title":"Tech Support engineer","description":"*Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses will be paid.Tech support EngineerOnsite - East Moline, IL 61244Rate - $24/hr.w2 (max)Top 3 Skills- Hands-on experience in Depot Management/Configuration Center operation.- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices- Working experience with Microsoft ecosystem and device management tools.Key Responsibilities:- Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices- Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.- Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty provide- Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations- Maintain and update asset movement, device status, and lifecycle records in ServiceNow.- Conduct monthly inventory audits and reconcile physical assets with system records.- Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.- Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.- Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.- Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.- Communicate clearly with customers and internal stakeholders through written and verbal updates.- Follow standard operating procedures, security guidelines, and asset management policiesRequired Skills & Experience:- Hands-on experience in Depot Management/Configuration Center operations.- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).- Working experience with Microsoft ecosystem and device management tools, including:- O365 / Microsoft 365- Intune / Endpoint Management- SCCM / Configuration Management- Asset Management tools- Practical working knowledge of ServiceNow for incident, asset, and task updates.- Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.- Good understanding of shipping, receiving, and inventory control processes.Behavioral & Professional Competencies:- Strong written and verbal communication skills.- Customer-focused mindset with the ability to work directly with end users and stakeholders.- Ability to prioritize work effectively in a fast-paced, project-driven environment.- High ownership, attention to detail, and accountability.- Willingness to work from the office and support hands-on operational activities.- Positive attitude with readiness to learn and adapt.","company":"Net2Source","rawCompany":"net2source n2s","city":"East Moline","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T10:10:01.059Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support engineer","description":"*Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses will be paid.Tech support EngineerOnsite - East Moline, IL 61244Rate - $24/hr.w2 (max)Top 3 Skills- Hands-on experience in Depot Management/Configuration Center operation.- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices- Working experience with Microsoft ecosystem and device management tools.Key Responsibilities:- Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices- Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.- Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty provide- Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations- Maintain and update asset movement, device status, and lifecycle records in ServiceNow.- Conduct monthly inventory audits and reconcile physical assets with system records.- Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.- Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.- Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.- Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.- Communicate clearly with customers and internal stakeholders through written and verbal updates.- Follow standard operating procedures, security guidelines, and asset management policiesRequired Skills & Experience:- Hands-on experience in Depot Management/Configuration Center operations.- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).- Working experience with Microsoft ecosystem and device management tools, including:- O365 / Microsoft 365- Intune / Endpoint Management- SCCM / Configuration Management- Asset Management tools- Practical working knowledge of ServiceNow for incident, asset, and task updates.- Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.- Good understanding of shipping, receiving, and inventory control processes.Behavioral & Professional Competencies:- Strong written and verbal communication skills.- Customer-focused mindset with the ability to work directly with end users and stakeholders.- Ability to prioritize work effectively in a fast-paced, project-driven environment.- High ownership, attention to detail, and accountability.- Willingness to work from the office and support hands-on operational activities.- Positive attitude with readiness to learn and adapt.","datePosted":"2026-04-09T10:10:01.059Z","dateModified":"2026-04-09T10:10:01.059Z","hiringOrganization":{"@type":"Organization","name":"Net2Source","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"East Moline","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"97da827b54e495422b2ab41b"},"url":"https://jobsearcher.com/jobs/97da827b54e495422b2ab41b"}}