Front Desk/Night Auditor

Front Desk/Night Auditor Responsibilities for Night AuditorCheck figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stayProcess invoices, post checks to vendors and distribute employee checksRespond to guest complaints, requests and emergenciesReconcile all accounts in a timely mannerVerify that all EOD work has been performed by other departmentsSchedule guest wake-up calls and reservations for the following dayRespond to guest inquiries, concerns and complaints as neededAnswer phones and place reservationsQualifications for Night AuditorExcellent communication and math skills2+ years experience in customer service or hospitalityAble to learn computer functions and other on-the-job skillsStrong eye for detailsGood problem-solving skillsAbility to multitaskSolid customer service skillsStrong written and verbal communication skillsExceptional customer service skills