{"schemaVersion":"jobsearcher.job.v1","id":"97aecdf06a2a19a5250653d9","url":"https://jobsearcher.com/jobs/97aecdf06a2a19a5250653d9","canonicalUrl":"https://jobsearcher.com/jobs/97aecdf06a2a19a5250653d9","title":"/ Technical Support Analyst","description":"Overview Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and the largest “Canadian-Owned” IT staffing/consulting company.\nProcom’s areas of staffing expertise include:\nApplication Development\nProject Management\nQuality Assurance\nBusiness/Systems Analysis\nDatawarehouse & Business Intelligence\nInfrastructure & Network Services\nRisk Management & Compliance\nBusiness Continuity & Disaster Recovery\nSecurity & Privacy\nSpecialties\nContract Staffing (Staff Augmentation)\nPermanent Placement (Staff Augmentation)\nICAP (Contractor Payroll)\nFlextrack (Vendor Management System)\nJob Description Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.\nITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.\nITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.\nITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.\nMonitor and troubleshoot the alerts from monitoring system for the software toolchain environment\nMonitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.\nDocumentation of technical fix solution and knowhow\nParticipate in team meeting if required\nParticipate in downtime maintenance testing, if required\nSupport the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.\nKnowledge handover upon completion of assignment, if required.\nQualifications Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.\nExperienced in Linux environments, comfortable in networking topics\nScripting experience in Java, Python, is a plus.\nFast learner and self-motivated in learning in new environment\nStrong analytical and problem solving skills\nCustomer orientation\nGood team player and good communication skills\nEnglish (written and spoken) is a must\nAdditional Information PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.#J-18808-Ljbffr","company":"Procom","rawCompany":"procom","city":"San Diego","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-18T05:06:25.566Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"/ Technical Support Analyst","description":"Overview Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and the largest “Canadian-Owned” IT staffing/consulting company.\nProcom’s areas of staffing expertise include:\nApplication Development\nProject Management\nQuality Assurance\nBusiness/Systems Analysis\nDatawarehouse & Business Intelligence\nInfrastructure & Network Services\nRisk Management & Compliance\nBusiness Continuity & Disaster Recovery\nSecurity & Privacy\nSpecialties\nContract Staffing (Staff Augmentation)\nPermanent Placement (Staff Augmentation)\nICAP (Contractor Payroll)\nFlextrack (Vendor Management System)\nJob Description Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.\nITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.\nITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.\nITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.\nMonitor and troubleshoot the alerts from monitoring system for the software toolchain environment\nMonitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.\nDocumentation of technical fix solution and knowhow\nParticipate in team meeting if required\nParticipate in downtime maintenance testing, if required\nSupport the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.\nKnowledge handover upon completion of assignment, if required.\nQualifications Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.\nExperienced in Linux environments, comfortable in networking topics\nScripting experience in Java, Python, is a plus.\nFast learner and self-motivated in learning in new environment\nStrong analytical and problem solving skills\nCustomer orientation\nGood team player and good communication skills\nEnglish (written and spoken) is a must\nAdditional Information PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.#J-18808-Ljbffr","datePosted":"2026-06-18T05:06:25.566Z","dateModified":"2026-06-18T05:06:25.566Z","hiringOrganization":{"@type":"Organization","name":"Procom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Diego","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"97aecdf06a2a19a5250653d9"},"url":"https://jobsearcher.com/jobs/97aecdf06a2a19a5250653d9"}}