{"schemaVersion":"jobsearcher.job.v1","id":"978eb9200df3b2d07e92bfe8","url":"https://jobsearcher.com/jobs/978eb9200df3b2d07e92bfe8","canonicalUrl":"https://jobsearcher.com/jobs/978eb9200df3b2d07e92bfe8","title":"Technical Product Support Specialist","description":"Technical Product Support SpecialistLocation: Onsite-Oocee, FloridaInterview Type: In-Person Local candidates 12+ monthsPosition Summary: Responsible for supporting audio visual technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.Job Responsibilities:Coordinates and assists in audio visual installation, setups and video conferencing supportVirtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portalsIdentify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software.Train customers and technical staff on use of equipmentProficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11Collaborate and assist with other areas of the IT department on projects and initiativesStandard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through FridayAfter-hours availability to support variety of events and travel is requiredTravel 50% to remote locations to provide support and event coordinationPerform other duties as assignedAbility to lift 50 poundsRequired Skills:IT Enterprise experience is preferredHigh school diploma or equivalent; additional certifications or relevant education is a plus.Ability to learn new systems and software in a fast-paced environment.Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.Ability to manage multiple priorities and work independently or as part of a team.Capacity to perform in high-pressure situations, with strong organizational and time-management skills.Proven track record in AV system commissioning, ideally with an AV integrator or enterprise deployment teamProficiency in control systems (Crestron, Q-SYS) and DSP configuration softwareKnowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices","company":"Intersources","rawCompany":"intersources","city":"Ocoee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-06-14T11:07:05.245Z","occupations":[{"code":"27-4011.00","title":"Audio and Video Technicians","slug":"audio-and-video-technicians"},{"code":"49-2097.00","title":"Audiovisual Equipment Installers and Repairers","slug":"audiovisual-equipment-installers-and-repairers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"449210","title":"Electronics and Appliance Retailers","slug":"electronics-and-appliance-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Product Support Specialist","description":"Technical Product Support SpecialistLocation: Onsite-Oocee, FloridaInterview Type: In-Person Local candidates 12+ monthsPosition Summary: Responsible for supporting audio visual technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.Job Responsibilities:Coordinates and assists in audio visual installation, setups and video conferencing supportVirtual Meeting Applications knowledge required (MS Teams, Zoom, GoTo, etc.)Audiovisual Equipment knowledge required (Microsoft Teams Rooms certified equipment)Monitors and maintains collaboration systems using company-provided tools, like MS Teams Admin Center and Vendor monitoring portalsIdentify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.Recommend strategies to increase utilization of collaboration spaces which may include implementing new practices, devices, and/or software.Train customers and technical staff on use of equipmentProficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11Collaborate and assist with other areas of the IT department on projects and initiativesStandard onsite hours of operation are between 7:00 am and 6:00 pm, Monday through FridayAfter-hours availability to support variety of events and travel is requiredTravel 50% to remote locations to provide support and event coordinationPerform other duties as assignedAbility to lift 50 poundsRequired Skills:IT Enterprise experience is preferredHigh school diploma or equivalent; additional certifications or relevant education is a plus.Ability to learn new systems and software in a fast-paced environment.Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.Ability to manage multiple priorities and work independently or as part of a team.Capacity to perform in high-pressure situations, with strong organizational and time-management skills.Proven track record in AV system commissioning, ideally with an AV integrator or enterprise deployment teamProficiency in control systems (Crestron, Q-SYS) and DSP configuration softwareKnowledge of AV signal flow, AV over IP, structured cabling standards, and rack build best practices","datePosted":"2026-06-14T11:07:05.245Z","dateModified":"2026-06-14T11:07:05.245Z","hiringOrganization":{"@type":"Organization","name":"Intersources","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ocoee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"978eb9200df3b2d07e92bfe8"},"url":"https://jobsearcher.com/jobs/978eb9200df3b2d07e92bfe8"}}