System Training Instructor

Role Title: System Training Instructor Duration: 3 months Location: Nashville, TN 37203 Required Skills • Experience facilitating training for a variety of audiences, including end users. • Strong classroom and virtual facilitation skills. • Experience using LMS platforms, virtual collaboration tools such as Microsoft Teams, and training environments/sandboxes. • Ability to translate system functionality into clear, role-based instruction. • Experience developing or delivering training using scenario-based and job-specific examples. • Strong written and verbal communication skills. • Ability to work in a fast-paced implementation environment and adapt to evolving training needs. Responsibilities We are seeking a Child Welfare Information System Training Instructor to support training delivery for a child welfare system implementation. This role will deliver training across multiple audiences, including DCS staff, providers, help desk personnel, and designated technical/support staff. The instructor will help ensure end users are prepared to use the system effectively at go-live and that support teams are equipped to sustain operations post-implementation. • Deliver End User Training for DCS staff over a 7-week training period using a mixed delivery approach. • Deliver Provider Training over a 5-week training period using a mixed delivery approach. • Support Help Desk Training prior to go-live, including walkthroughs and review of common issues and resolution steps. • Support Knowledge Transfer sessions for train-the-trainer and technical functions. • Deliver just-in-time training in person that includes business and program context to support data quality, system adoption, and effective system utilization. • Support help desk personnel in understanding system-specific content related to common issues and questions, including Level 1 and Level 2 support scenarios. • Coordinate with project, functional, and technical teams to stay aligned on system changes, workflows, and training content.