{"schemaVersion":"jobsearcher.job.v1","id":"9784dc438665aebfdd10cb3f","url":"https://jobsearcher.com/jobs/9784dc438665aebfdd10cb3f","canonicalUrl":"https://jobsearcher.com/jobs/9784dc438665aebfdd10cb3f","title":"Hardware Support Technician","description":"DescriptionThe role of the Hardware Support Technician Tier I is to provide front line support to our customer base for all incoming support cases, which will include, but is not limited to, issues with local computers and network systems, peripheral devices, domain account creation/modification, server accessibility, and Linux based scripted processes.Essential Duties And ResponsibilitiesFielding Incoming cases through implemented Customer Relationship Management (CRM) system.Re-installing hardware and software solutions as neededManaging the balance of an individual Case Queue with incoming new casesProvide Excellent communication and client management skills to maintain positive customer relationsProvide technical assistance and support via remote communications (either phone or email) for Windows and Linux operating systemsModifying of servers in a Virtual environment, Windows and Linux serversTroubleshooting Network level Communication issues (Including WAN and LAN connectivity)Provide support for daily backups (automated tape and remote solutions)Modify and Support of Custom Bash Scripts for automated file transfers to 3rd party vendorsCreate, copy, disable or reset user accounts (via Windows Active Directory, local accounts [Both Windows and Linux], and NT like domains)Ensure customer satisfaction through follow-up, with rapid responsiveness, and thorough communicationWork will primarily be done singularly with mentorship and assistance provided from others to learn how to resolve specific issuesGeneral Duties And ResponsibilitiesConduct routine maintenance when directedWork with accounting and purchasing departments to ensure products supported are under maintenanceConduct testing and learn how new products function to provide the best supportConduct customer training when applicableConduct training and mentorship of other Support RepresentativesConsulting Customers and Sales representatives to ensure the proper Hardware and/or Software is being purchased to fulfil a given need, when applicable.Education/Experience/Training/Certification Requirements2 or more years of IT Server Administration experience is Preferred2 or more years of Remote Customer Support experience is PreferredAssociates in Information Systems is PreferredMulti-Platform exposure/experiences:Linux (Specifically Ubuntu, RHEL or CentOS) experience is PreferredESXi and VMware experience is a PlusScripting experience (specifically BASH or Power Shell) is a PlusThe following Network and Routing experience is a PlusA solid understanding of IPsec/SSL tunnels (Including NATs rules)1 plus year of experience maintaining routing tablesExperience in packet tracing and other network troubleshooting is a plusAbility to travel domestically is requiredThis includes the ability to Fly and Rent a car when required.Any Industry related certifications are not required, but is a definite plus!Skill/Ability/Other Requirementshe ability to take experiences and knowledge learned and apply them in future cases.Effective communication skills with co-workers and clients daily and exhibit the highest level of customer serviceAbility to help teach and mentor co-workers and clients Troubleshooting techniques to find the root cause of an issue to correct the source, not only the symptom(s).Ability to thoroughly and accurately document the processes and actions completed.Use technical and analytical approaches to deliver outstanding service.Other keys skills to success as an IT Hardware Support are:A “can-do” attitude.A continual hunger for learning all aspects of our product offeringsA friendly and empathetic attitude towards both customers and internal staff.Ability to multi-task and an ability to move quickly from issue to issue.Ability to thrive in a fast paced position that requires both quick and analytical thinking.","company":"Maximize Learning","rawCompany":"maximize learning","city":"Fort Wayne","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-04-12T16:34:03.282Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Hardware Support Technician","description":"DescriptionThe role of the Hardware Support Technician Tier I is to provide front line support to our customer base for all incoming support cases, which will include, but is not limited to, issues with local computers and network systems, peripheral devices, domain account creation/modification, server accessibility, and Linux based scripted processes.Essential Duties And ResponsibilitiesFielding Incoming cases through implemented Customer Relationship Management (CRM) system.Re-installing hardware and software solutions as neededManaging the balance of an individual Case Queue with incoming new casesProvide Excellent communication and client management skills to maintain positive customer relationsProvide technical assistance and support via remote communications (either phone or email) for Windows and Linux operating systemsModifying of servers in a Virtual environment, Windows and Linux serversTroubleshooting Network level Communication issues (Including WAN and LAN connectivity)Provide support for daily backups (automated tape and remote solutions)Modify and Support of Custom Bash Scripts for automated file transfers to 3rd party vendorsCreate, copy, disable or reset user accounts (via Windows Active Directory, local accounts [Both Windows and Linux], and NT like domains)Ensure customer satisfaction through follow-up, with rapid responsiveness, and thorough communicationWork will primarily be done singularly with mentorship and assistance provided from others to learn how to resolve specific issuesGeneral Duties And ResponsibilitiesConduct routine maintenance when directedWork with accounting and purchasing departments to ensure products supported are under maintenanceConduct testing and learn how new products function to provide the best supportConduct customer training when applicableConduct training and mentorship of other Support RepresentativesConsulting Customers and Sales representatives to ensure the proper Hardware and/or Software is being purchased to fulfil a given need, when applicable.Education/Experience/Training/Certification Requirements2 or more years of IT Server Administration experience is Preferred2 or more years of Remote Customer Support experience is PreferredAssociates in Information Systems is PreferredMulti-Platform exposure/experiences:Linux (Specifically Ubuntu, RHEL or CentOS) experience is PreferredESXi and VMware experience is a PlusScripting experience (specifically BASH or Power Shell) is a PlusThe following Network and Routing experience is a PlusA solid understanding of IPsec/SSL tunnels (Including NATs rules)1 plus year of experience maintaining routing tablesExperience in packet tracing and other network troubleshooting is a plusAbility to travel domestically is requiredThis includes the ability to Fly and Rent a car when required.Any Industry related certifications are not required, but is a definite plus!Skill/Ability/Other Requirementshe ability to take experiences and knowledge learned and apply them in future cases.Effective communication skills with co-workers and clients daily and exhibit the highest level of customer serviceAbility to help teach and mentor co-workers and clients Troubleshooting techniques to find the root cause of an issue to correct the source, not only the symptom(s).Ability to thoroughly and accurately document the processes and actions completed.Use technical and analytical approaches to deliver outstanding service.Other keys skills to success as an IT Hardware Support are:A “can-do” attitude.A continual hunger for learning all aspects of our product offeringsA friendly and empathetic attitude towards both customers and internal staff.Ability to multi-task and an ability to move quickly from issue to issue.Ability to thrive in a fast paced position that requires both quick and analytical thinking.","datePosted":"2026-04-12T16:34:03.282Z","dateModified":"2026-04-12T16:34:03.282Z","hiringOrganization":{"@type":"Organization","name":"Maximize Learning","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Fort Wayne","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"9784dc438665aebfdd10cb3f"},"url":"https://jobsearcher.com/jobs/9784dc438665aebfdd10cb3f"}}